Charlie Dillingham, Mba Email & Phone Number
Who is Charlie Dillingham, Mba? Overview
A concise factual answer block for searchers comparing this professional profile.
Charlie Dillingham, Mba is listed as Director, Growth Marketing at Invisible Technologies, a company with 3541 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Charlie Dillingham, Mba.
Charlie Dillingham, Mba previously worked as Lead Growth Product Manager at Carta and GM + Growth - Carta Launch at Carta. Charlie Dillingham, Mba holds Master Of Business Administration (Mba), Business Administration And Management, General from University Of San Francisco, Mba.
Email format at Invisible Technologies
This section adds company-level context without repeating Charlie Dillingham, Mba's masked contact details.
Review company-level records connected to Charlie Dillingham, Mba before choosing the right outreach path.
About Charlie Dillingham, Mba
With a career dedicated to driving business growth and enhancing customer experience, I currently lead the Carta Launch initiative at Carta. Here, strategic leadership and a commitment to innovation define our approach. My efforts in establishing Carta Launch as a standalone business unit, integrating marketing, sales, product, and engineering resources, have significantly advanced our goals.At Carta, my focus is on empowering our team to deliver exceptional customer experiences and strategic solutions that drive growth. My work in developing sales motions and designing new onboarding experiences has set new standards in customer engagement and satisfaction and has helped us achieve an all time record in ARR.Previously, at Salesforce, I spearheaded the SMB Customer Experience program, implemented self-service sales strategies, and co-led the creation of Salesforce’s first in-product chatbot. These initiatives have consistently improved customer satisfaction and business outcomes.I am passionate about providing customers with the tools they need to succeed and fostering a customer-centric culture. With an MBA from the University of San Francisco and a BA in Music from Loyola University New Orleans, I bring a well-rounded perspective to every challenge I undertake. I look forward to continuing to drive success and innovation in the business and customer experience domains.
Charlie Dillingham, Mba's current company
Company context helps verify the profile and gives searchers a useful next step.
Charlie Dillingham, Mba work experience
A career timeline built from the work history available for this profile.
Lead Growth Product Manager
Current
Gm + Growth - Carta Launch
Senior Manager, Customer Experience
Responsible for creating an easy and engaging customer experience at scale with Salesforce Essentials. Focused on customer onboarding and long term adoption working cross functionally with product and engineering to make product improvements, while continuing to manage the Essentials, technical support team. Utilizing CX practices such as experience.
Manager, Customer Adoption
Led a team of technical support agents to successfully offboard SalesforceIQ customers to Sales Cloud and sunset SalesforceIQ. While executing this, my team also shifted to support Salesforce Essentials. We hired 10 support agents to help support our SMB customers and hit all metrics and KPIs while doing double duty with SalesforceIQ and Essentials.
Lead Success Manager
- Accountable for end-of-life program and customer transitions including design, implementation, and off-boarding.
- Successfully managed a book of mid-market customers totaling $4.5M in ARR
- Consistently exceeds individual goals and raises the bar on team performance metrics
- Identified upsell opportunities totaling over $100k in additional revenue
- Created and managed a late invoice process that saved over $1M in ARR from being sent to collections
- Lead several initiatives to scale the team’s approach to engaging with and growing customer accounts
Customer Success Manager
- Crafted and managed the customer life cycle process (starting from the initial sale through all phases of implementation)
- Created and scheduled campaign timelines; flowed content, proactively offered best practice guidance
- Acted as the first point of contact for customer training, setup/configuration, and problem solving
Apple Store Leadership Program - Manager
- Accepted into a 24-month leadership training program; the first six months worked in all departments in the store and the last 18 months leading all departments
- Created the first Apple Store Accessibility Team and constructed an accessibility training for Apple employees that was used in the United States, Scotland, and Ireland.
- Initiated redesign of Business Specialists workflow to drive new business revenue, seeing a 30% weekly average increase in new account creation
- Designed a new-hire training module for inventory processes to improve accuracy and shrink, seeing accuracy increase from 98.4% to 99.2%
Brewer
- Created and implemented new night time brewing procedures to help with product consistency of 26 different Gordon Biersch and private label beers
- Managed the activities of the brewery including twenty-four 18,000-gallon tanks of beer, 3 tanks of cultured yeast, and the start up and sterilization of the bottling and kegging production lines
Production Manager
- Introduced and created an efficiency evaluation to aid in tracking daily product loss, down time, and hourly efficiency of the production line, increased productivity by over 5%
- Authored and compiled training and safety manuals for new employees
Charlie Dillingham, Mba education
Master Of Business Administration (Mba), Business Administration And Management, General
Bachelors, Music; Music Performance And Music Business
Frequently asked questions about Charlie Dillingham, Mba
Quick answers generated from the profile data available on this page.
What company does Charlie Dillingham, Mba work for?
Charlie Dillingham, Mba works for Invisible Technologies.
What is Charlie Dillingham, Mba's role at Invisible Technologies?
Charlie Dillingham, Mba is listed as Director, Growth Marketing at Invisible Technologies.
Where is Charlie Dillingham, Mba based?
Charlie Dillingham, Mba is based in San Francisco Bay Area, United States, United States while working with Invisible Technologies.
What companies has Charlie Dillingham, Mba worked for?
Charlie Dillingham, Mba has worked for Invisible Technologies, Carta, Salesforce, Proven, and Apple Retail.
How can I contact Charlie Dillingham, Mba?
You can use AeroLeads to view verified contact signals for Charlie Dillingham, Mba at Invisible Technologies, including work email, phone, and LinkedIn data when available.
What schools did Charlie Dillingham, Mba attend?
Charlie Dillingham, Mba holds Master Of Business Administration (Mba), Business Administration And Management, General from University Of San Francisco, Mba.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial