With a career dedicated to driving business growth and enhancing customer experience, I currently lead the Carta Launch initiative at Carta. Here, strategic leadership and a commitment to innovation define our approach. My efforts in establishing Carta Launch as a standalone business unit, integrating marketing, sales, product, and engineering resources, have significantly advanced our goals.At Carta, my focus is on empowering our team to deliver exceptional customer experiences and strategic solutions that drive growth. My work in developing sales motions and designing new onboarding experiences has set new standards in customer engagement and satisfaction and has helped us achieve an all time record in ARR.Previously, at Salesforce, I spearheaded the SMB Customer Experience program, implemented self-service sales strategies, and co-led the creation of Salesforce’s first in-product chatbot. These initiatives have consistently improved customer satisfaction and business outcomes.I am passionate about providing customers with the tools they need to succeed and fostering a customer-centric culture. With an MBA from the University of San Francisco and a BA in Music from Loyola University New Orleans, I bring a well-rounded perspective to every challenge I undertake. I look forward to continuing to drive success and innovation in the business and customer experience domains.