Christopher Dingle Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Ca

Toronto, Ontario, Ca

Led and established Digital Data Science, IT AI Nerve Center team of 16. Partnered with Business Units. Executed Data Science cloud platform and DevOps enterprise ML deployment. Employee AI engagement: 700+ - Developed / deployed Care Analytics NLP Natural Language Processing classifier for all customer agent conversations: Voice/Chat/Search; deployed AI cancellation (churn) NLP topic segment activated marketing campaigns - Developed / deployed Wireline Modem Offline prediction model for customer outages to minimize truck rolls insights and Wireless Network cell tower customer geospatial model to optimize new cell site Capex investment - Developed Digital Prospect Acquisition (NAC) 50% increase conversion with ML derived from Adobe Analytics click-stream deployed through Adobe Audiences, Target; Leadership: Marketing Transformation - Co-developed Digital adoption 1 Click Pricing data, analytics and platform application resulting in triple the conversion rate on 100,000s of customer converted price plans and 2020 CEO Team Award Mobile App and 1 Click Mariana

Toronto, Ontario, Ca

Led and established the Consumer Business Customer Intelligence Data Science team of 24. - Built, operationalized, scaled, enhanced, and maintained the data platforms/environment(s) for shareable data (e.g., unified customer record, customer journey, ML pipeline ‘data lake’) resulting in centralized version of truth for business data science and outcome teams. - Operationalized ML IT Pipeline with 30+ customer base models enabling business/commercial decisions and CRM multi-channel marketing campaigns to drive KPIs: acquisition NAC, Churn, upsell, cross sell, Price Plan Change, & Hardware Upgrade, AAL, NPS, & CCTS. - Implemented CCTS Commission for Complaints predictive model, campaign and cross team interventions resulted in reduction 50% YOY with the agency and (first AI) 2016 CEO Team Award CCTS Taskforce.

Toronto, Ontario, Ca

Led and established the Audience Intelligence Data Science team of 12 (Rogers Enabled Data) - Drove technology strategy, direction, and implementation for new Audience Intelligence advertising initiative. This initiative resulted in revenue significantly above target and the largest ever launched business in the Media team. - Led monetization efforts for internal and external clients through programmatic display, email, and offline CRM data. Innovated partnership with Google Bid Manager and Adobe Audiences. - Developed Big Data architecture, selected and managed project vendor relationships: Hortonworks (now Cloudera) & SAS. Established MarTech with Adobe, Google & Facebook.

Toronto, Ontario, Ca

Acquired by H&R Block, Financial services and software for small businessesManaged (SEM, SEO, Display, & Affiliate), optimization, and customer acquisition teams-Grew daily customer acquisitions by 50+%; oversaw acquisitions (SEM, SEO, Display & Affiliate), optimization, and "growth hacking" teams

New York, Ny, Us

Acquired by Rubicon Project-Magnite, Internet advertising programmatic platformBuilt and led the operations, bid price optimization, QA and finance teams from pre-revenue - Management team doubled revenue each quarter since 2010, beat 2012 Q1 targets by 100%, and worked with 35 of the top US internet retailers. Selected in 2011: Deloitte Companies To Watch, and ad:tech Innovation Alleyinvestor.rubiconproject.com/news-releases/news-release-details/rubicon-project-completes-acquisition-chango

Montreal, Quebec, Ca

Rebranded eDate.com, Mainstream (top 5) dating siteRan the technology development, operations, IT, QA, analytics, and customer service teams

Montreal, Qc, Ca

Acquired by TrueFit.com, eCommerce visualization, size fit personalization - Drove Sales account acquisition partnered with President: Sears, Best Buy, Adidas, Nike, L.L. Bean, H&M, Speedo, Cintas, Levi’s, iVillage, Discovery Channel, Rodale, Logical Apparel Solutions, MyTwinn, Fidelity, and Johnson & Johnson. Built up existing accounts, Lands’ End, HSN, Glamour, Disney, and Nutrisystems - Conceptualized 3D implementation approach and developed new product, My Virtual Room, representing 50%+ of revenuePatent 6665577 acquired by TrueFit (truefit.com/terms-of-use)prnewswire.com/news-releases/true-fit-launches-breakthrough-fit-personalization-technology-131040713.html

New York, Ny, Us

Acquired by Xaxis.com GroupM, Internet advertising programmatic platform - Started with the original company and played a key role in the early development of the ad technology industry - Developed cross-company unified strategy and the integration of new acquisitions, partners IT systems, infrastructures and organizations with 24/7 Mediaadweek.com/news/advertising-branding/xaxis-merger-chases-programmatic-vision-155104

Master’S Degree, Electrical Engineering (And Bachelor Of Science)

Master’S Degree, Management Analytics