Costas Dintsios Email & Phone Number

Lyon, Fr

Greater Madrid Metropolitan Area

Global Services Division leadership role. Executive Committee Member (and Board Member for different country entities) for a company specializing in high-specification commercial refrigeration equipment. Focus on driving long-term Group / Divisional Strategy with a growing presence in Europe, Russia, Africa & Asia markets. Built SBU Leadership Team covering Technical / Field Services, Installations (Projects), Spare Parts (Inventory & Control), Supply Chain Operations (Warehousing, Logistics & Distribution), cross-functional areas and ways of working (~1,500 employees). Reporting to the CEO.GROWTH ACCELERATION: Led high impact strategies to drive commercial performance, double divisional revenues and increase profitability. Introduced analytics CRM / sales tools and strategic marketing strategies to win multi-year deals from major global beverage corporations, localized/ international clients, new business and renewals. Expanded into 4x new markets and transitioned business model offering added revenue generation and all-inclusive managed services propositions. Strengthened strategic client relationships and company reputation for winning major deals / contracts (ESG, net zero, waste, recycling and sustainability tender requirements). GLOBAL OPERATIONS LEADERSHIP: Led significant productivity/ cost efficiency improvements and scaled production capability with CAPEX investments in plant, infrastructure and new equipment. Restructured operations with a new centralized warehouse facility (improved lead times, availability and controls), plus implemented BI / data analytics, real-time KPI monitoring, master data planning/ forecasting tools, operational processes, SOPs and ISO 9001 & 14001 Certifications. Led 6S/ lean/ continuous improvement initiatives, new IT systems integration (planning / spare parts management tools), vendor performance management, team multi-skilling and training compliance.

MULTI-COUNTRY LEADERSHIP: Impressively grew turnover for Europe Region & Russia (18 Countries) with sustained double-digit profitable growth. Accelerated geographical expansion (new market entry), restructured entire regional sales / service organization and introduced new service centres in several different countries to significantly improved service centre infrastructure and networks to support growth, development and multi-country operations. REGIONAL BUSINESS STRATEGY: Shaped regional strategy to improve quality of services, client satisfaction, cost efficiencies and operational processes for supporting key strategic account customers (major global beverage corporations) and a growing portfolio of other international and in-country clients. Cross-functional leadership for Service Managers & Service Business Development Managers (direct reports) and operational teams covering Field Service, Refurbishment, Spare Parts & Supply Chain Logistics (Warehousing & Movements). Included recruitment, training compliance and team development. GROWTH & RESULTS: Full regional P&L ownership. Achieved sustained YOY profitable growth by leading CAPEX / OPEX investments, strengthening strategic client relationships (HQ involvement in multi-year contract negotiations), resolving escalations (client issues), standardizing regional QA / operational processes, implementing service level agreements and introducing customer satisfaction surveys (feedback, insights and actions). Exceeded all SLA / KPI / contractual targets.

GM (MANAGING DIRECTOR): Led rapid growth for a new start-up (grew from zero to a €multi-million turnover) in a challenging economic environment. Full P&L ownership, led international sales (Balkans & Africa) and shaped company value propositions serving niche high-technology applications and turnkey projects (HVAC industrial, commercial, contracting, servicing, technical design and aftersales). Set-up company, established regional partner / supplier networks and led sales / marketing initiatives.

MD & REGIONAL LEADERSHIP: Full regional P&L responsibility for 35+ countries – Greece, South Europe & Central Eastern Europe Region (East Europe, Balkans, Russia, Baltics, CIS, Turkey & Israel) in a challenging sales environment for a US commercial / residential HVAC firm. 2009-2013 | MANAGING DIRECTOR (5 countries): Leadership of Greece, Cyprus, Albania, Bulgaria & FYRO Macedonia markets with added General Management responsibility for Israel & Turkey (part of TRANE EMEIA). Focus on consolidating growth, market share and profitability by strengthening key client relationships and market performance with project portfolio and market risk, competition and compliance oversight. Directed in-country teams (Country, Sales, Service, Finance & HR Managers).2011-2012 | REGIONAL LEAD (SERVICES & PARTS): Technical Director role for South Europe (15x countries) leading commercial / industrial servicing, spare parts, contracting, rentals and facilities management. Achieved profitable sales growth, launched new products and improves environment, health and safety metrics. Led / built high-performing Sales & Service Manager teams. 2010-2011 | COMMERCIAL DIRECTOR (CENTRAL EASTERN EUROPE): Achieved YOY double-digit growth by leading P&L / commercial strategy across 35+ countries. Focus on multi-country sales performance, growing market share, increasing profitability, pricing (tenders) and contract wins. Included in-depth market analysis, global insights (enlisted help of research agencies), new market entry (2x countries) and strengthening distribution channels / distributor performance.

REGIONAL SALES MANAGEMENT: Full regional P&L ownership (Greece, Cyprus, Albania, Bulgaria & FYRO Macedonia). Led multi-country sales strategy, annual plans, budgets, forecasts, market / competition analysis and performance for a company specializing in commercial / industrial products. Cross-functional leadership for sales, commercial, marketing, finance, recruitment, team development and monthly, quarterly and annual business reviews with a full breakdown of results and KPI metrics. GROWTH & RESULTS: Achieved highest ever regional turnover with increased profitability, market share, order volumes, stronger product mix (higher profit SKUs) and building a greater regional presence. Led six sigma projects to improve productivity, optimize sales / operational processes, cash collection and cost / sales efficiencies alongside enhanced Field Service / Customer Care. Added leadership responsibility in an expanded role for the Central Europe Region (Poland, Czech Republic, Romania, Hungary, Russia, Turkey, Israel) alongside regional service sales / business development growing Servicing, Maintenance, Repairs, Spare Parts & Contracting Business areas.

Msc, Industrial Management

Diploma, Mechanical Engineer

Diploma, High School