Connie Kitchen Email & Phone Number

Schaumburg, Illinois, United States

Provide direct administrative support to two Area Directors. Maintain intricate calendars, meetings, expense reports, and correspondences. Schedule and facilitate conference calls and on-site meetings; liaise with external attendees.Create and maintain daily sales reports for Midwest region.• Coordinate complex travel arrangements with extensive itineraries and frequent changes• First point of contact for high-end client and investors; both in person and via telephone• Manage conference-room calendar and proactively adjusted any potential conflicts• Facilitate conference set-up, catering, and organization including guest security access, meeting agenda, materials, and audiovisual support• Streamline processes to effectively track, order, and maintain office inventory while carefully adhering to budget practices; maintained monthly invoice

Schaumburg, Il

Responsible for the creation, analysis, and management of all channel programs for indirect sales. Supported national and local retail partnerships in support of Account Managers to drive short and long-term strategic sales initiatives. • Analyzed the effectiveness of marketing programs, such as Incremental Merchandising, Demo Programs, and other marketing/operational programs, as defined for the Great Lakes Market• Adopted audit processes developed in top-performing regions in the Great Lakes Market to reduce demo-lines by 50%, resulting in YOY savings of $75,000 by using imperial market data• Market lead for Indigo tool, supporting Account Managers with store plan-o-grams and supporting all corporate merchandising program initiatives to ensure timely and efficient merchandising of national retail locations• Supported Account Managers with customer escalations to deliver superior service and improve languishing partnerships

Cedar Rapids, Iowa Area

Created, analyzed, and managed channel programs for indirect sales, including national and local retail partnerships, in support of Account Managers to drive short and long-term strategic sales initiatives. Responsible for team T&E and approvals. Provided administrative support to team leaders as deemed necessary.• Analyzed the effectiveness of marketing programs such as PAWS, Incremental Merchandising, Demo Programs, and other marketing/operational programs, as defined for the North Central Market• Developed a strategic audit process and implementation program that reduced demo-lines by 75%, resulting in YOY savings of $100,000 by using imperial market data• Worked in partnership with Account Managers to support all corporate merchandising program initiatives to ensure timely and efficient merchandising of national retail locations• Created compelling and creative presentations including research, graphics, structure, etc. while working alongside Account Managers

Schaumburg, Il

Managed and delivered value-added operational support to all local agent account managers. Performed all administrative support to department head and direct reports. Recorded sales orders, pull reports, invoices, and spot times in our traffic system.• As the key brand ambassador for the Great Lakes Region, demonstrated proper adherence of the brand by the agent channel • Analyzed future agent channel needs to evaluate the financial and budgetary impact on anticipated programs, and managed the implementation of solutions while ensuring compliance to company objectives and policies • Represented the agent channel on cross-functional teams to improve operational efficiencies• Responsible for all team meeting logistics and department event management • Managed calendar, travel and T &E for department head

Schaumburg, Il

Key support to sales for the indirect channel. Reported to the Director of Indirect Sales. Managed independently owned Verizon Wireless agents who sold Verizon Wireless products and services. Accountable for sales within a given territory either as a stand-a-lone product/service or a part of an existing suite of products/service. • Primary support for daily agent operations in order to achieve profitable growth and meet budget projections• Participated in strategic sales planning, forecasted with agents to maintain adequate inventory levels, and developed marketing strategies to increase YOY sales growth• Developed and implemented a training plan for agents to ensure compliance to company policy, procedures and merchandise promotions. Trained agents on policy, procedures and promotions • Developed, implemented, and monitored regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators • Audited agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction• Consulted with District Manager/Agent Principals to implement agent location specific action plans for improvement. Communicated sales programs results/effectiveness to the field• Trained, coached, and educated agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems

Schaumburg, Il

Supported District Manager with merchandising and the visual presentation of their agent locations within their territory. Accountable for managing the Brand of Ameritech Cellular within the locations. • Merchandised Agent Locations for promotions/holiday• Worked with agent and vendors on store build-outs for new and existing locations• Analyzed performance and provided feedback to District Manager• Managed co-op and Dealer Development Fund accounts to ensure utilization