Christian David Loaiza Galeano Email & Phone Number

Pereira, Risaralda, Colombia

860 / 5.000I manage support requests for banking applications, ensuring that client requirements are met and working closely with the team to ensure consistency and integrity of the software. I identify and analyse technical incidents, performing tests, reviewing system logs and verifying configurations in order to determine the root cause of reported issues. I record the actions taken, documenting in detail the diagnostics and proposed solutions.I am responsible for managing requests within the timeframes established by the organisation's service level agreements (SLAs). To organise, manage and track requests, I use tools such as Jira and Zendesk, ensuring that all solutions are efficient and properly documented.

Pereira, Colombia

Research and development of technological solutions for digital tools, improving the company's value proposition. I planned and executed the complete R&D&I process, including prototypes, pilot tests, redesign, and production. I transformed user requirements into data schemas and codes using technologies such as WebDev, WinDev Mobile, WinDev, JavaScript, and Oracle and HFSQL databases. I co-developed mobile applications for sales and collections, and web systems for geoanalysis and Call Center. I integrated APIs from platforms such as Facebook, PayU, and Bancolombia, and implemented customer segmentation systems with beacons, virtual tours, and REST and SOAP services. I contributed to the innovation committee, promoting technological advances and solutions aligned with the needs of the organization.

Colombia

I transformed client requirements into technical solutions by gathering and converting these requirements into data schemas and programming codes. I provided training and advice on the use of development tools such as WinDev, WebDev and WinDev Mobile. I worked with clients in Mexico, Peru and Costa Rica, performing detailed analysis of their needs and delivering customized training. This resulted in the successful development of web and mobile solutions, improving users' competence in these tools and optimizing the outcome of their projects.

Pereira, Colombia

I transformed client requirements into effective technical solutions by designing data schemas and developing programming code. I performed requirements analysis to identify specific client needs in various projects, and collaborated in the development of web and mobile solutions. My contributions included co-development of survey management tools, geofencing systems, and georeferencing applications. These initiatives led to the successful implementation of software that effectively met client needs.

Pereira, Colombia

I co-developed and led teams in creating software for various client projects of the organization. My responsibilities included: converting client requirements into data schemas and programming codes, reducing effort in bug fixing, and updating code sections using more reliable and efficient techniques. I implemented unit and end-to-end testing to ensure software quality and provided training in development tools such as Windev, Webdev, and Windev Mobile. These actions facilitated the successful development of web and mobile solutions for managing bank advisors, receiving loan applications in the field, managing transit agencies, and supporting bank leaders in decision making. These actions significantly improved the organization's ability to meet the needs of its customers.

Armenia, Colombia

I was responsible for the implementation of the company's quality plan, as well as for the analysis and gathering of requirements, and the development of UML diagrams and prototypes for various software products. My main responsibilities included the development of detailed technical documentation and the creation of business models. I implemented effective strategies to optimize software quality and provided advice to the team on the adoption of the quality plan. These actions resulted in a significant improvement in operational efficiency, aligning business processes with the strategic objectives of the organization.

Magister, Gerencia De Proyectos

Degree project: Development of an artificial intelligence system for managing lessons learned in digital transformation projects.

Especialista, Gerencia De Proyectos

Ingeniería, Sistemas Y Computación

Degree project: Prototype of a technological system for people with visual disabilities (HORUS). This project developed a system.