Colin L. Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

• Handle Tier 1 and Tier 2 support calls for IT-related issues (software, hardware, network).• Provided technical, analytical, and administrative support for technology services.• Collaborate with business users to troubleshoot and resolve issues, ensuring service restoration.• Manage user accounts, permissions, and access rights (Identity and Access Management).• Perform tasks related to new account setups, modifications, and deactivations, ensuring compliance with security policies.• Document troubleshooting activities and system changes.• Coordinate major issue communication between Service Desk, Infrastructure, and Applications teams.• Assist Infrastructure and Applications teams during projects and outages.• Provide end-user training and guidance to other IT specialists.• Participate in on-call rotation for after-hours support.

Denver, Colorado, United States

• Investigated & determined coverage onsite of personal lines property losses and adjusted all elements of Property Loss claims of moderate to high severity. • Handled moderate to severe complexity claims assigned under minimal supervision (up to $50,000 authority)• Investigated & evaluated claims onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for covered damages.• Explained coverage of loss, assisted policyholders with itemization of damages, emergency repairs & additional temporary living arrangements.• Worked with and coordinated a variety of vendor services such as contractors, emergency repair, cleaning services, water mitigation, and various replacement services.• Identified any suspicious losses. Recommend referral to SIU where appropriate and assisted SIU in their investigation and settling of the claim.

Golden, Colorado, United States

• Acted as sole IT department administrator duties to support up to 100 employees in-office and remote • PC support (general IT administration, and software and hardware support)• Strong knowledge of Office 365, Active Directory, VMware, Networking, Linux & Windows Server Administration• Network support and Firewall ACL, (Wi-Fi, Patching, and testing) – Installing, mapping, configuration of wireless access points – adjusting channels, frequency, and bands for ensuring office-wide availability. • Assisted remote/contractor employees with VPN connections• Customer facing cabinet PC testing & configuration (hardware & software)• Complete in-house multiple server and network management (maintenance, backups, troubleshooting, diagnosis, updating, configuration, etc) in addition to user machine imaging and daily user support

Denver, Colorado, United States

• Incident Management: Responded to and resolved IT-related issues and incidents reported by customers and staff, ensuring timely and effective resolution.• Problem Management: Identified and documented root causes of incidents and worked with internal teams to implement solutions to prevent future occurrences.• Request Fulfillment: Process and fulfill IT service requests, such as software installations, hardware upgrades, and network configurations.• Communication: Provided clear and concise communication to customers and staff regarding issue status, resolution, and any necessary follow-up actions.• Knowledge Management: Contributed to and maintained a centralized knowledge base, ensuring that documented solutions and best practices were easily accessible to the service desk team and other IT staff.• IT Asset Management: Assisted in the management of IT assets, including hardware and software inventory, tracking, and maintenance.• Collaboration: Worked closely with internal teams, including IT operations, development, and management, to ensure seamless service delivery and resolution of complex issues.

Denver Metropolitan Area

· Comprehensive IT beginning-to-end support for company specializing in dental office technology· Install and support computer network equipment i.e., servers, workstations, routers, switches, VPNs, firewalls, dental hardware, wireless networking, IP security cameras, ethernet and phone cabling etc· Onsite installation and remote support of overall in-office computers, networking equipment, printers, digital sensors for X-Ray machines, setup, and configuration of dental practice management software· Specialized experience with Microsoft Windows and Microsoft products, Synology, Cisco, TP-Link, Netgear, Zyxel, Unifi and more

Nebraska, United States

• Contracted Independent Adjuster with State Farm, assisting Weather and Catastrophe Claims Services (WCCS) Deployed Claims Team handling residential homeowners, commercial and large loss claims from natural disasters and/or weather-related events as needed across the United States • Routinely worked 12+ hour days, 7 days a week

Denver, Colorado, United States

• Reviewed & analyzed coverage & policy conditions, provisions, exclusions & endorsements on moderate complexity Auto Injury liability claims• Investigated & obtained facts necessary to determine coverage, liability, damages and resolution/settlement• Investigated claims for Subrogation, Risk Control, nurse consultants, and fire or fraud potential• Determined settlements, negotiated claim settlements with claimants or their representatives i.e. attorneys• Handled both unrepresented and attorney represented claims. Attended any depositions, mediations, arbitrations, pre-trials, trials and any/all other legal proceedings as needed• Delivered consistent quality service throughout the claim life cycle

Denver, Colorado, United States

• Investigated & determined coverage onsite of personal lines property losses and adjusted all elements of Property Loss claims of moderate to high severity. • Handled moderate to severe complexity claims assigned under minimal supervision (up to $50,000 authority)• Investigated & evaluated claims onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for covered damages.• Explained coverage of loss, assisted policyholders with itemization of damages, emergency repairs & additional temporary living arrangements.• Worked with and coordinated a variety of vendor services such as contractors, emergency repair, cleaning services, water mitigation, and various replacement services.• Identified any suspicious losses. Recommend referral to SIU where appropriate and assisted SIU in their investigation and settling of the claim.

United States

• Investigate and resolve personal lines property damage claims face-to-face handling claims of a moderate to severe nature in catastrophe designated areas across the UnitedStates. • Determine proper policy coverage and apply best claims practices to conclude assigned cases in accordance with company guidelines. • Adhere to high standards of professional conduct while providing delivery of superiorclaims service. • Maintain current knowledge of insurance and applicable product/services; court decisions which mayimpact the claims function; current state guidelines in the claims function; and policy changes and modifications. • Maintain current knowledge of local industry repair procedures and local market pricing. • Partner with SIU and Subrogation to identify fraud and subrogation opportunities.

Denver, Co

- Investigate, evaluate, negotiate and bring to final resolution personal lines material/physical damage claims for diminished value of commercial and personal lines auto. - Highly skilled on estimating and valuations. - Many claims have attorney involvement and a litigation component

Denver, Co

Investigate, evaluate, negotiate and bring to a final resolution standard line, non-standard line, and commercial line material/physical damage of vehicles. - Promptly and effectively handle all assigned claims with little to no direction and oversight. Adhere to high standards of professional conduct. Promote and provide our "On Your Side" customer service.- Knowledge and extensive use of auto property damage estimating software to include CCC One, Audatex, and Mitchell.- Receive and review auto property damage claims in accordance with best claims practice- Determine proper policy coverages and applies best claims practices to conclude assigned cases.- Open, close and adjust reserves in accordance with company practices designed to ensure reserve adequacy.- Maintain current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. - Maintains current knowledge of local industry repair procedures and local market pricing.- Serve as a mentor to less experienced claims associates and assist with training/presentations as assigned by claims management.- Other duties as assigned.

Denver, Co

- Knowledge of: personal lines material/physical damage claims; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications- Determine proper policy coverages, and where necessary, investigate, evaluate, negotiate and settles all assigned casualty claims cases- Authorize and/or approve all claims payments within the delegated authority or within the maximum limits- Establish and authorize reserves and claims payments within the delegated authority. Recommend for approval all claims payments beyond delegated authority in accordance with company practices- Conducts settlement negotiations with claimants and policy holders- Partner with SIU and Subrogation to identify fraud and subrogation opportunities

Denver, Co

- Receive and prioritize insurance claims, questionnaires and other unemployment documentation - Analyze individual case information by reviewing data accessed through databases, client contact, and claim information to determine if a claim warrants a response - Use the details regarding an employee's separation provided by the client to apply state laws and regulations in response to unemployment insurance settlements - Respond to state agencies with all pertinent details in a timely manner with departmental procedures

Aurora, Co

- Provide direct care for mentored, juvenile delinquent and at-risk youth men- Assist students with hands on approach counseling to meet program goals- Formulate daily tasks or as time permits - Ensure the physical safety and well-being of the group assigned - Ability to act as a group counselor as well as a positive role model - Conduct group discussions that often focus on therapeutic evidence-based models

Denver, Co

- Had the opportunity to be trained and gain experience in the electrical industry working on many new construction projects as well as a wide variety of service projects.- Diagnosing service repair solutions- Pulling wire, retro-fitting lighting fixtures, making up panels and boxes, outlet switches and outlets, running conduit pipe

Englewood, Colorado, United States

- Community Corrections Center, Arapahoe County, Colorado Dept of Public Safety- Monitored facility security and offender whereabouts in the community - Processed daily check-ins and out paperwork, client intake, and personal inventory- Administered drug and alcohol testing and property searches- Enforced rules and regulations in conjunction with respective offender sentences- Participated in case management regarding resident behavior and program success

Eagle, Co

- Acquired the skills and knowledge to perform the installation of:- Custom European style glass showers and mirrors - Storefront/commercial and residential glass applications- New construction, remodels, and service oriented repairs of residential and commercial glass applications

Fort Lewis, Wa

· Domestic post-military law enforcement duties including responding to incidents & emergencies on base i.e., domestic violence, arrests, and traffic incidents/violations· Interviewed witnesses, victims, and suspects in investigations and provided to CID when necessary· Crime scene security and processing of evidence· Maintained ongoing partnerships with local civilian law enforcement· Assisted jail facility operations at the regional correctional facility (RCF) on post· Deployed overseas for field MP support of (OIF) Operation Iraqi Freedom to help train Iraqi Police Officers· Participated/supported Operation Arrowhead Ripper (Battle of Baqubah II) in the Diyala province of northeast Baghdad in the 571st MP Company based out of Ft Lewis, WA

Bachelor Of Science - Bs, Criminal Justice, Spanish, 3.92

Certificate, Construction Management, 98.80%

Associate Of Arts - Aa, Criminal Justice/Police Science

Military Police

Basic military police procedures including arrests, traffic, and security, identification of evidence and contraband, and proficiency.

Professional Certificate, Google It Support Professional

IT Support Fundamentals, Bits & Bytes of Computer Networking, Operating Systems, Security

Computer And Information Sciences And Support Services

Network And System Administration/Administrator

CCNA, CompTIA Network+, Security+

Associate In Claims (Aic), Insurance

AIC 300: Claims in an Evolving World AIC 301: Expanding Your Claims Perspective AIC 304: Successfully Evaluating Property Claims ETHIC.