Chris Martin Email and Phone Number
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Chris Martin personal email
A collaborative, innovative leader with 25 years of experience in FinTech and a passion for making a difference in customers' lives. Proven success in engineering digital transformation for top banks and venture-backed start-ups, leading to significant efficiency gains, customer satisfaction, and revenue growth. Known for bringing together diverse individuals and leading change through strategic vision and execution. Excel at steering a path through ambiguity and delivering quantifiable outcomes.In my career, I have led high-performing organizations, fostering cultures of innovation and high performance. I have successfully launched transformational products and services, driven customer-centric innovations, and improved customer acquisition rates and loyalty metrics. I have negotiated multi-million dollar vendor contracts and managed networks of partner relationships. I have presented strategic initiatives to boards of directors and senior leadership, ensuring alignment with overall business objectives and gaining executive buy-in. Accomplished in product strategy, consulting, and operations leadership roles, I have driven enhancements across the customer lifecycle, leveraging a broad, multi-disciplinary suite of technologies including AI and machine learning, predictive experience design, and cloud-based microservices. My expertise spans lean six-sigma process improvement, cyber-security, agile transitions, and complex system integration, among others. I am adept at strategic planning, project and program management, and vendor management, with a proven track record of aligning technology, product, and customer strategies with business objectives.
Regional Finance (Regional Management Corp.)
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Vice President Product And Digital TransformationRegional Finance (Regional Management Corp.) 2020 - PresentGreer, South Carolina, UsAccountable for product management for the enterprise. Leading the digital transformation of Regional Management's consumer facing lending business.
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Head Of Product, Consumer LendingConduent 2017 - 2020Florham Park, New Jersey, UsAccountable for product and partnership strategy for the Consumer Lending business at Conduent. This business manages over $120B in assets for major institutions. We are pioneering an outsourced end to end digital servicing model which facilitates connected, intelligent experiences across the customer loan life cycle. This new model improves asset resilience and reduces operating expenses resulting in significant positive P&L benefits for our clients. I collaborate with external clients and internal cross-functional team members to articulate our strategic vision, gain funding support, build our product roadmap, and lead project execution in an agile delivery framework. The solution is transforming both human and digital loan servicing interactions using the latest developments in artificial intelligence (AI), natural language processing (NLP), and multi-channel communication. -
Vice President, Head Of Member ExperiencePayoff 2015 - 2016Member of the executive leadership team and accountable for member experience at Payoff. Payoff is a venture-backed lending company that uses sophisticated artificial intelligence, data science and personality profile techniques to improve financial wellness and lower customer interest rates. In this role, I worked collaboratively across all levels of the organization to develop a product roadmap and implement associated management practices that synthesized technology and operational strategies and significantly enhanced the organization's ability to execute common goals. I was also accountable for leading the member experience team and proudly achieved a step-change improvement in customer onboarding success rates while delivering industry-leading net promoter scores.
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Vice President, Product Management And Customer OperationsClearlane (Previously Blueyield, Acquired By Ally Bank) 2014 - 2015Member of the executive leadership team accountable for leadership of the product management, sales, and customer service teams at ClearLane, a FinTech innovator in the direct to customer auto finance market. Enhanced sales, support and back-office functions through a mix of technology and people initiatives leading to 2x revenue growth, improved customer acquisition rates, and positive customer reviews. Other major successes included developing new products to help customers prequalify for lower rates, launching innovative sales enablement tools, introducing agile software methodologies, and expanding our operations outsourcing. I also played a significant role in the successful marketing of the business and subsequent due diligence which ultimately led to the business being bought by Ally bank.
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Senior Director, Product Strategy And Customer OperationsCapital One 2010 - 2014Mclean, Va, UsRan a strategic services organization supporting Capital One's 10,000+ credit card agent global network. Had direct line management accountability for a diverse cross-section of 200 associates across product management, vendor management, and analyst disciplines. Responsibilities included product strategy for call center technologies including voice and agent systems, six-sigma process engineering, and project management. Led the organization through a series of business, technology, and process transformations that greatly expanded the agent network and dramatically improved customer experience and operational efficiency. -
Director, Product Strategy And AnalysisCapital One 2008 - 2010Mclean, Va, UsLed a team of analysts driving product strategy for the recoveries business in the wake of the financial crisis. Championed customer-centric values and drove cultural changes that resulted in a more flexible approach that helped good customers who were hard hit by the crisis find ways to resolve their unpaid accounts. Launched new direct-to-customer digital tools and segmentation approaches that improved recovery rates. Developed insights and forecasts that helped the organization navigate complex financial and regulatory impacts and move quickly to stabilize the business.
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Group Manager, Strategy And AnalysisCapital One 2002 - 2008Mclean, Va, UsDrove a portfolio of financial analysis, LEAN / Six-sigma projects, and technology changes that led to dramatic improvements in marketing cost, speed to market, and quality metrics. Transformed capacity management and costing practices in the face of slower growth to allow the operations to pivot to adapt to a leaner delivery model.
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Senior Business Manager, Marketing & AnalysisCapital One 2001 - 2002Mclean, Va, UsDesigned, developed and executed strategies that enhanced revenue and decreased credit risk for credit card customers acquired online.
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Consultant | Project Manager | Program ManagerManagement Consulting 1994 - 2000Began my career as a business systems analyst consulting to government and Fortune 500 organizations and quickly moved into cross functional team leadership, client relationship management and project/program delivery leadership roles. Developed domain experience in financial systems, software development life cycle (SDLC), project management, program management, data analysis, risk and process controls, and process improvement. Led successful conversions of core financial systems. Build strong client relationships and drafted winning proposals for new business development opportunities.
Chris Martin Skills
Chris Martin Education Details
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Duke University - The Fuqua School Of BusinessMba -
University Of VirginiaSystems Engineering
Frequently Asked Questions about Chris Martin
What company does Chris Martin work for?
Chris Martin works for Regional Finance (Regional Management Corp.)
What is Chris Martin's role at the current company?
Chris Martin's current role is Vice President, Product and Digital Transformation.
What is Chris Martin's email address?
Chris Martin's email address is cm****@****ent.com
What schools did Chris Martin attend?
Chris Martin attended Duke University - The Fuqua School Of Business, University Of Virginia.
What skills is Chris Martin known for?
Chris Martin has skills like Strategy, Vendor Management, Business Analysis, Financial Services, Program Management, Risk Management, Analytics, Cross Functional Team Leadership, Business Process Improvement, Credit Cards, Process Improvement, Leadership.
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