Carlos Dickson Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

Tempe, Arizona

I am a Team Support Specialist in the Training Department where I help new hires to become excellent at customer service providers to our customers and to successfully transfer to their new position as Customer Account Advisors 1. All the trainees take a four-week course to help them to successfully help Consumer Cellular customers with new Sales, Customer Service, and Troubleshooting.

Tempe, Arizona

In the Porting Department, we helped customers to transfer their cell or landline numbers to Consumer Cellular and we also helped previous customers transfer their numbers out to other companies. We had to some conference call with other cellular companies' porting department to obtain a customer number. I continued to reach out to my supervisor Chris Wilson for tips to move up in my VOC and metric. I would eventually achieve all I could in the Porting experience and decide to promote to TSS.

Tempe, Arizona

As a Customer Account Advisor 1, I took incoming calls for Sales, Customer Service, and Troubleshooting. I worked hard to make sure the customer had the best possible customer service experience. With the help of my supervisor Lisa Krones. I was able to achieve most of my goals and meet my metrics. I work lots of overtime and was able to bonus every month until I was able to promote.

I worked at a Sandwich Artist in the Customer Service industry. I worked on preparing the meals requested by the customer with the best possible customer service. I also worked as a cashier and did the closing inventory, cash, and safe counts. I worked in the morning to prepare food for the starting shifts and cleaned and maintained a clean work station and store.

Tempe, Arizona

I was hired to be a Warehouse Specialist and I worked part-time for an Airline Safety Company. I packed emergency slides for most commercial airliners. Later I was moved to the Engineering and Development section to work on upcoming emergency slides for new airliners.

Tempe, Arizona

I worked as a Roaming Porter, where I was on call on the West ASU campus. I worked where I needed for emergency or to fill in when another employee didn't show or was unable to complete their work. I cleaned classes, mopped, took out the trash, and made sure the ASU staff had the best building services possible.