• Accountable for driving strategic process changes and way of work across Telenor Sweden IT and Consumer divisions• Accountable that all programs & projects reach our strategic business goals• Representing successful cross-functional team management and cultural transformation by attaining an 85% satisfaction score in EES surveys in all major categories.• Attained 90% predictability rate in all Consumer IT project deliveries.• Drive the strategic culture shift… Show more • Accountable for driving strategic process changes and way of work across Telenor Sweden IT and Consumer divisions• Accountable that all programs & projects reach our strategic business goals• Representing successful cross-functional team management and cultural transformation by attaining an 85% satisfaction score in EES surveys in all major categories.• Attained 90% predictability rate in all Consumer IT project deliveries.• Drive the strategic culture shift towards a Challenger Mentality within IT• Owner of the IT Road Map and business value chain engineer• Manage cross functional team with Business- & IT Project Managers, Agile Team Leads (scrum masters), Business Analysts and Trainees Show less

• Accountable to manage and lead agile team leads, product owners, technical project managers, solution architects and developers.• My main KPI was to ensure that the product teams continuously deliver -and develop their digital products to ultimately maximize online sales.

• Accountable for the launch of Tele2 Group’s new digital only brand in the price fighting segment.• Responsible for planning and building a cross-functional digital product organization including product owners, business analysts and solution architects.• Responsible for the go to market strategy, implementation of new products and operational efficiency.• Lead in facilitating and running continuous improvements and securing commercial business requirements.

• Selected as the Program Director for the Tele2 and Com Hem fusion. The goal was to launch our new combined B2C commercial product offerings. • Accountable for the launch of our new combined B2C commercial product offerings and Com Hem as a brand-new mobile operator in Sweden.• Lead a large-scale team of project managers and sub streams leads over both Tele2 and Com Hem while managing expectations from both leadership teams.

• Overall accountable for the largest commercial program within the TDC integration for our B2B segment. • Integrated TDC IT with Tele2’s mobile products and at the same time launch the new commercial mobile B2B product portfolio.

• Lead process development for prioritized initiatives within Enterprise Delivery in order to deliver our Enterprise Solutions more efficiently to the B2B market. • Commission and coordinate Task Force committees with the aim to find resolutions to challenges to assist our large enterprise B2B clients.

• Manage the production team to deliver completed online cloud platforms directly to our clients.• Responsible for developing and executing strategies to generate revenue growth and customer satisfaction for an assigned portfolio with a value of $ 1 million.

• Client survey showed that I directly increased overall client satisfaction rating with 15% in the first three months as the designated Account Manager.• Consult clients within my portfolio, how to manage their online platforms in order to increase the productivity and efficiency.

• Responsible for the management of Nordic students – retention management, arrangement of payment plans, visa advice and sales of university programs.

• Established a sports program within ICMS to complement the addition of the Sport Management Degree to the curriculum. • Managed the success of this program through the development of marketing campaigns in order to increase student awareness; establishing a fee structure, enabling the program to be self-sufficient

• Represented the senior management team by ensuring the smooth, safe and efficient operation of the Centre. The first point of contact for floor staff and customers regarding all matters such as customer service, complaints and safety.• Led a team of 15 members, consisting of customer service officers, lifeguards, swimming instructors, sport coordinators and café and gym floor staff during large scale sporting events and functions.

• Coordinated sporting events and activities for students and staff.• Responsible for the management of team sign-ups, adherence to competition rules, player safety and the hiring and supervising of referees.

• Managed a team of employees on a day to day basis • Key KPI’s for the roll included: upselling, product knowledge and customer satisfaction