WW SOS Head of Data and Analytics Responsible for the overall Data and Analytics strategy for Sales Operations supporting Supply Demand Management, Reseller Operations, Logistics, Finance, Procurement, Retail, and Online Fulfillment Operations. Leading analytics evolution across multiple areas in the Sales and Operations Planning process enableing the development of a cloud-based Single Source of Truth (Common Data Foundation) that is used globally across all functions. Driving change from traditional reporting and analytics to Artificial Intelligence and Machine Learning to surface new insights and create improved ROI (Cost, Revenue, Efficiency, Customer, and Compliance) across multiple functions. Directing a team of 30+ US-based Managers, Data Engineers, Data Scientists, and Business Analysts. Global responsibility for an extended team in India of 20 additional team members. Program ownership of 100+ data and analytics projects across all areas of Operations, ensuring executive alignment, prioritization, and completion.

Responsible for the overall strategy for BI and Analytics needs supporting Retail Operations, Online, and Logistics Decision Support. Driving the development of an improved “Global” Logistics Management System focused on end-to-end visibility for Inbound, Outbound, and DC Operations. The improved management system improves global traceability, cost management, labor, performance, and planning. Leveraging AI and AutoML through DataRobot identified multiple use cases brought into production across regions and processes. Enabling improved customer satisfaction, efficiency, cost reductions, and revenue opportunities. Current Pipeline of greater than 200 ML projects across all regions and functions. Manage a portfolio of over 60 programs/projects that require global teams to deliver and implement. We provide new solutions and capabilities for our partners from the initial problem statement through the entire project life cycle. Delivering improved self-service capabilities for RFO and Logistics teams by improving the data layer through the Common Data Foundation (Single Source of Truth) leveraging Snowflake and SingleStore, which both enable the aggregation of massive volumes of data. In addition, delivered tools like ThoughtSpot, Tableau, and Custom Internal Applications that will allow end users to build and develop their own reports for faster analysis and turnaround. Expanded scope to take on GFT (Global Freight Tool) Team, which supports the tracking and audit of carrier charges and billing across all of Apple's Logistics spend and is used by Logistics, Finance, and Procurement. The GFT team is leveraging Machine Learning to improve Audit capabilities for Inbound and Outbound shipments, along with evolving the overall capabilities for Logistics.

Strong team leader enabling successful BI and Analytics projects by managing a high performing global team with more than 20 members. The team consists of Managers, Data Scientists, Data Engineers, Business Analysts, and Project Managers.Responsible for the overall strategy for BI and Analytics needs supporting Retail Operations, Online, and Logistics Decision Support. Partnering with cross-functional teams to lead advanced analytics projects and define the roadmap for World Wide Sales Operations. These projects leverage Optimization and Machine Learning to create new value for our business teams. Manage a portfolio of over 30 programs/projects that require global teams to deliver and implement. We provide new solutions and capabilities for our partners from the initial problem statement through the entire project life cycle. Provide strategy, guidance, and direction around infrastructure needs for Advanced Analytics (Data Science) and BI by partnering with IT and internal architecture support groups.Led vendor selection process for Auto Machine Learning (AutoML) and partnered with IS&T to implement DataRobot in our Virtual Private Cloud (VPC). This solution enables our analysts to move up the analytics maturity curve and deliver insights to our business partners by integrating ML into their business processes. Working with Apple IS&T to migrate Analytics solutions to the cloud utilizing AWS and Snowflake.

Business Intelligence and Analytics Manager for Worldwide Supply Demand Management and Reseller Operations.Evolving analytical maturity by leading a team of 20 Managers, Project Managers, Analysts, and Developers to deliver exception based analytical solutions to support all levels of the business. Partnering with IT to implement a common data foundation to standardize processes and support channel planning and sales activities for all products. BI and Analytics evangelist that partners with business teams to understand gaps in current business processes and come up with new tools and reporting solutions that automate manual tasks and provide new analytical insights. Directing the development and coordination of New Product Introduction (NPI) reporting across Retail, Online, and Resellers.Leveraging custom built solutions and software like SQL, Tableau, Talend, Teradata, and SAP BOBJ to deliver a wide variety of solutions.

Leveraging a combination of business acumen and technical knowledge to develop and deliver an executive reporting strategy that supports rapid decision-making. Focused on supporting the growth of Apple’s products, routes to market and key Operations initiatives.

Data is the most important asset of any company the challenge is finding the right data and creating value from it. Driving value creation by directing a team of 50 analysts and BI experts at Applied to leverage new technology like Big Data (Cloudera), visualization (Tableau, MSBI), and advanced analytical tools (R, Python) to move beyond traditional reporting and create value that enables growth across the company.Developing the systems and processes to capture the right data and enable new product development and product enhancements.Led vendor selection and implementation of data and visualization software.

Transformed Applied Global Services Division into an analytical competitor, directing a global team of 30 Managers, Project Managers, Analysts, and Developers across the US and India.Implemented Microsoft Business Intelligence Stack to integrate AGS’s information systems into a “Single Source of Truth,” enabling faster, flexible reporting on business volume, opportunity size, pricing, potential for market share regain, product performance and usage-per-customer.Leveraging various BI technologies to deliver analytical capabilities and reporting systems needed to advance P&L and Customer Service objectives throughout AGS.

In response to industry slow-down, coordinated the Spares Manufacturing Group cost-reduction program as part of a global initiative to reduce costs $XM. Managed supply chain data management team.Leveraged analytical strengths towards operations improvements, achieving $XM in savings through automation, outsourcing, new revenue streams, and Business Performance Management Dashboards. Ultimately won executive support for new Business Intelligence Strategy.Organizational Restructuring: Centralized Marketing and Operations analytics' staff into one group and automated cross-functional workflow around reporting. Later transitioned analysis efforts offshore to China, India, and Taiwan, while keeping quality levels high.RESULT  97% increase in efficiency; 3X increase in volume; 24x6 support.Core Team Training: Organized third-party intensive SQL training to grow team efficiency.RESULT  Dramatic boost in analysts' morale/commitment during downsizing.Added Revenue Channel: Defined process, set up strategy, identified costs, and established margin targets for new b2b distribution service targeting small-business competitors.RESULT  10% increase in revenue for each existing (participating) client.

Assumed management of global inventory across AGS—accounting for half the total inventory for Applied Materials—leading key cost-reducing strategic initiatives across the supply chain.Grew commitment and trust amongst external programming team by educating them on big-picture agenda for 2 major projects, also informing them on company drivers and objectives.Inventory Management System: Championed inventory management system from Business Objects Crystal Reports to control spend and forecast inventory based on multiple variables.RESULT  Reallocation of 1 FTE plus support person working 5 days/week on reporting.Supplier Consigned Inventory: Planned and led 1.5-year implementation of SCI, winning buy-in from commodity business managers and evangelizing collaboration benefits to suppliers.RESULT  $XM reduction in inventory; enhanced supplier collaboration.

Piloted inventory management optimization program in Japan, later applying this success across $XM in inventory throughout Asia. Worked overseas in APAC facilities to execute projects to plan.Far exceeded managements' expectations quarter to quarter, greatly reducing carrying costs by minimizing inventory levels 20%—while boosting service levels >10% —across all of Asia.Demand-Planning for Japan: Dropped inventory levels while managing forecast budget of $XM, meeting forecast accuracy rates of >85% for parts and >90% for fast-moving material.RESULT  Reduction in inventory assets of 20%; invitation to do the same for all of Asia.Optimization Programs in Asia: Rolled out inventory-consolidation initiatives for Taiwan, China, Singapore, and South Korea, defining targets, training manager, and overseeing implementation.RESULT  Full inventory optimization across all of Asia in under 2 years.

Became SAP super user and planning lead for internal manufacturing groups.Quickly solidified reputation as an analytically minded change-agent, after realizing multi-million dollar savings across several inventory initiatives for the AGS Group.Inventory Redistribution: Built a system to facilitate the tracking and reuse of equipment.RESULT  Prevention of $XXM in new purchase orders.Cycle-Time Reduction: Devised internal program within the Spares Manufacturing Group.RESULT  $XM in inventory reduction for AGS; drop in lead-time from 90 days to 21 days.

Prior to shifting towards Business Intelligence and System Analysis, subcontracted as a Lab Technician for Microsoft's WebTV product for 2 years, maintaining a network of 1,000 servers and 2,000 set-top boxes.