Chris Neill

Chris Neill Email and Phone Number

Versatile IT Leader & Technical Program Manager | Driving Operational Excellence, Strategic Projects & Cloud Solutions | Achieved Million-Dollar Cost Savings & 5x Sales Growth | ITSM Certified @ WaFd Bank
Chris Neill's Location
Seattle, Washington, United States, United States
Chris Neill's Contact Details
About Chris Neill

🔍 Unlocking Business Potential Through IT LeadershipWelcome to my profile! I'm Chris Neill, an IT professional based in Seattle, WA, with over two decades of experience spanning IT operations, project management, and technical consulting. My focus is on driving operational excellence, leading transformative initiatives, and delivering tangible results that fuel business success.🚀 Driving Operational Excellence & Strategic ProjectsAs the founder and owner of Archimedes Consulting, I spearhead strategic initiatives, implementing innovative solutions tailored to clients' needs. My achievements include significant sales growth, operational streamlining, and custom PowerApps development projects, resulting in cost reductions and operational efficiencies.💼 Proven IT Leadership & AchievementPreviously, I led IT operations at a Microsoft data center facility in the Bay Area as Operations Manager III at Atos. Managing over 65 resources, I achieved remarkable results, including reducing daily queue size, improving SLA performance, and enhancing customer satisfaction. Noteworthy success stories include promoting customers into new roles and hiring employees onto Microsoft as FTEs.🌟 Key AchievementsLed 92 projects at WaFd Bank, resulting in over $1 million in cost reduction, 42,000 resource hours saved, and over $180,000 in future cost avoidance.Achieved three consecutive months of all measurable SLAs recorded at 100% at Atos, despite facing the highest recorded work volume with the fewest resource levels compared to facilities of similar size.Developed reporting adopted by Microsoft as the first global standard for data center operations, driving informed decision-making and operational efficiency.📈 Let's Connect! - chrisneill@live.com or chris.neill@archimedesconsults.comI am seeking new opportunities in senior IT roles, particularly in IT operations management or technical program management. Let's connect to explore how I can contribute to your organization's success!💻 SkillsIT Operations ManagementBusiness Process ManagementAutomationData Center OperationsTechnical Program ManagementProject ManagementLeadershipStrategic Planning and Execution

Chris Neill's Current Company Details
WaFd Bank

Wafd Bank

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Versatile IT Leader & Technical Program Manager | Driving Operational Excellence, Strategic Projects & Cloud Solutions | Achieved Million-Dollar Cost Savings & 5x Sales Growth | ITSM Certified
Chris Neill Work Experience Details
  • Wafd Bank
    Sr Internal Auditor - It
    Wafd Bank Jul 2024 - Present
    Seattle, Washington, Us
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  • Archimedes Consulting
    Business Process Consultant | Operational Excellence | Team Leadership | Change Management
    Archimedes Consulting Aug 2021 - Jul 2024
    During my tenure as the Owner of Archimedes Consulting, I've initiated transformative initiatives to deliver tangible value to clients. With over two decades of experience in IT operations, project management, and technical consulting, I've overseen the implementation of tailored solutions, resulting in significant sales growth, streamlined operations, and cost efficiencies.Key Achievements:Initiated and led strategic initiatives driving 5x sales growth from operational efficiency improvements with a key client.Orchestrated the development and deployment of custom PowerApps solutions, resulting in cost savings and enhanced business processes through automation.Designed 5 websites on WordPress using Divi builder and optimized for SEO using SEMRush.Contributed to logo and graphics updates to enhance brand utilization in digital and physical print.Implemented Google Ads and evaluated success through GA4.Crafted Incident Management policy, process, and procedures for cyber-security incidents.Devised processes for utilizing advanced point cloud scanning equipment in the construction industry.
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  • Maxwell It
    Director Of Strategic Consulting And Service Delivery | Leadership
    Maxwell It Feb 2021 - Jul 2021
    Seattle, Wa, Us
    In my role as Director of Strategic Consulting and Service Delivery at Maxwell IT, I led initiatives to drive business success and client satisfaction. By orchestrating Azure cloud initiatives and project portfolios for multiple clients, I facilitated the adoption of cloud technologies and IT infrastructure. Noteworthy accomplishments include acquiring 1 new Azure certification, enabling Maxwell IT to attain Microsoft Partner status and expand its service offerings. Through strategic stakeholder engagement and project management, I ensured the successful delivery of projects, driving tangible business outcomes and enhancing client relationships.Using my experience in leadership I also made every effort to keep morale high through challenging periods of high work volume. I also led several regular client calls to help steer the relationship and further mature our partnerships.
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  • Wafd Bank
    Operational Excellence Manager | Automation | Business Process Improvement
    Wafd Bank Apr 2018 - Feb 2021
    Seattle, Washington, Us
    As the Operational Excellence Manager at WAFD Bank, I played a pivotal role in driving operational efficiency and cost savings through strategic IT initiatives. By onboarding RingCentral's cloud-based fax system and deploying collaboration tools such as MS Teams and SharePoint, I streamlined operational processes across multiple business verticals, resulting in significant administrative overhead reduction and enhanced productivity. Notable achievements include leading over 92 projects, which collectively resulted in over $1 million in cost reduction, 42,000 resource hours saved, and over $180,000 in future cost avoidance. Through effective communication and cross-functional collaboration, I fostered a culture of continuous improvement and operational excellence within the organization.
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  • Wafd Bank
    Service Desk Manager | Itsm Expert | Freshservice Advocate
    Wafd Bank May 2016 - May 2018
    Seattle, Washington, Us
    As the Service Desk Manager at Washington Federal, I played a key role in modernizing IT service management and driving operational efficiency. By introducing Freshservice as the primary ITSM tool and implementing workflow automations, I optimized service delivery processes and improved responsiveness to user requests. Leading a 10-member service desk team, I ensured high-quality IT support and executed successful projects, including PC upgrades and print standards enhancements, resulting in substantial cost savings and improved user satisfaction. Through effective leadership and strategic initiatives, I contributed to the organization's overall IT transformation and operational excellence.
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  • Atos
    Service Delivery Manager Iii | Operational Excellence | Team Leadership
    Atos Oct 2014 - Jan 2016
    95877 Bezons, Fr
    As Atos' Service Delivery Manager III, I oversaw two contracts: Microsoft's Identity Access Management L3 support team and the secure access workstation laptop deployment team. Leading a team of ten technical experts, I prioritized program maturity through ten strategic initiatives. Notable achievements include implementing tailored weekly and monthly reporting for varied audiences, offering crucial insights into performance, SLA adherence, business intelligence, trending, and key issue tracking. Additionally, I created comprehensive operational documentation to streamline processes and ensure consistent service delivery.To foster continuous improvement, I developed a SharePoint site and advanced Excel reporting, promoting data-driven decision-making and team collaboration. Our team achieved the highest SLA rates within the measurable period, showcasing our dedication to exceptional service quality. Furthermore, we onboarded new support services and shifted work left to tier 2, optimizing resource allocation and efficiency.Beyond managerial duties, I proactively mastered ITSM ticketing systems and completed ServiceNow training, expanding my skill set and contributing to program success. My strong organizational, interpersonal, and communication skills were pivotal in resource management, team collaboration, and driving program initiatives.
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  • Atos
    Global End To End Process Consultant | Operational Excellence | Leadership
    Atos Aug 2013 - Aug 2014
    95877 Bezons, Fr
    As a Global End-to-End Process Consultant at Atos, I played a pivotal role in driving continuous improvement and implementing best practices across internal business units. Starting as an individual contributor, I later became a project lead, overseeing projects like server provisioning, CMDB best practices, and change management process overhaul, requiring both on-site and remote collaboration.One significant benefit was comprehensive training as a global process consultant and project team lead within the E2E program. Working with exceptional mentors, I gained tools to lead projects effectively, ensuring alignment with organizational goals. Senior management support in North America motivated my professional development.Facilitating cross-team communication and program improvements was key. Leveraging our global reporting structure, I collaborated with teams to drive initiatives, using persuasive techniques to ensure project success. Despite extensive domestic travel requirements for some projects, I managed logistics effectively.A notable achievement was developing improvements for the change management group, resulting in a 60% reduction in average change cycle time. This involved creating a change management catalog and onboarding process, enhancing operational efficiency. I also honed expertise in ticketing systems USD6 and SDM12, contributing to project success. My proficiency in resource allocation, mitigation strategies, organization, interpersonal skills, project planning, and communication drove project success and delivered value.
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  • Atos
    It Operations Manager Iii | Team Leadership | Leadership
    Atos Oct 2011 - Aug 2013
    95877 Bezons, Fr
    As an Operations Manager III at Atos, I spearheaded IT operations at a Microsoft data center facility in the Bay Area, overseeing day-to-day operations and managing up to 65 resources across various roles including asset management, technical support, shift leads, supervisors, and trainers. Serving as the interface with local customers, I provided operational leadership and contributed significantly to business expansion.Key highlights include:Assisting in creating a sales presentation and pitch that led to expanding our business into the facility.Successfully transitioning vendors from HP to Atos within a tight 60-day transition plan, ensuring uninterrupted technical support.Despite operating with 12 fewer headcounts, my team achieved remarkable results, reducing daily queue size, improving SLA performance, and enhancing customer satisfaction levels.Managing a diverse IT operations team supporting three sites and effectively onboarding support for two additional satellite sites without increasing headcount.Personally chosen by executive leadership to report to Atos headquarters in Bezons, France, to receive an account award for outstanding growth and profitability, recognizing my significant contribution to recent account success.Noteworthy success stories include facilitating the promotion of at least two customers into new roles and the hiring of at least five employees onto Microsoft as FTEs, underscoring the faith management had in our operational readiness and the tangible impact of our efforts.
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  • Atos
    It Operations Manager I | Offshore Solution Implementation | Technical Training
    Atos May 2009 - Oct 2011
    95877 Bezons, Fr
    As an Ops Manager I at Atos, I managed the IT ops team at the Microsoft data center facility in San Antonio. Following the successful go-live at the facility, I was promoted to this role and relocated from Washington to oversee the rapidly growing work volume and ensure exceptional customer satisfaction.Key highlights include:Developing a high-performing staff, increasing the team size from 18 to 32 members, and fostering a culture of excellence to meet the escalating demands of our customer.Achieving outstanding results with three consecutive months of all measurable SLAs recorded at 100%, despite facing the highest recorded work volume with the fewest resource levels compared to facilities of similar size. Simultaneously, maintaining the highest customer satisfaction among facilities of our size, reflecting our commitment to excellence.Establishing an offshore shared resource team to handle remote tasks across all Microsoft data centers. Personally traveled to Mumbai, India, to implement, train, and provide support during the go-live phase, ensuring seamless integration and operational efficiency.Developing reporting mechanisms adopted by Microsoft as the first global standard for data center operations, demonstrating our commitment to innovation and excellence in service delivery.Spearheading the development and successful implementation of a global training program, contributing to skill enhancement and operational efficiency at the San Antonio facility.Innovating with the creation of a prototype RFID system, designed to alert data center personnel when accidentally leaving the facility with keys or security devices, enhancing security measures and operational efficiency.Collaborating with the solutions director to provide critical data and reporting, instrumental in securing a global support deal, expanding our business footprint from three facilities to nearly comprehensive coverage, positioning us for further growth and success.
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  • Siemens Ag
    Data Center Tech Iii | Contract Negotiation | Staffing Level Analysis | Sales
    Siemens Ag Jan 2007 - May 2009
    Joining as a Technician III at the Microsoft data center in Quincy, WA, in January 2007, I played a crucial role in the initial build-out phase. In the absence of a core network or servers upon deployment, my team focused on training and assisting in build preparation and asset management. Rapid expansion necessitated swift action, leading to my promotion to Supervisor.Key accomplishments include:Maintaining exceptional SLA performance with 100% compliance across all measurable areas for six consecutive months during the facility's build-out phase, ensuring seamless operations and timely project completion.Acquiring expertise in deploying high-end core networking gear such as Juniper Networks T640 and Cisco 6509, contributing to the establishment of robust infrastructure foundations.Expanding the team from 8 to 26 members while retaining a voluntary turnover rate of less than 10% over two and a half years, demonstrating strong leadership and retention strategies.Developing and implementing the data center's inaugural training program, equipping team members with essential skills and knowledge to support operational objectives.Designing and implementing data center performance reporting mechanisms, later adopted as a global standard, facilitating informed decision-making and operational efficiency.Delivering training to a new data center team in Amsterdam, demonstrating expertise and contributing to knowledge transfer across global operations.Collaborating with the Solutions Director in data gathering and analysis for RFPs, particularly focused on global data center deals, supporting business development initiatives.Creating comprehensive process documentation and training guides to educate technicians, enhancing operational effectiveness and standardizing procedures across the team.
  • Siemens
    Engineer Ii | Enterprise Build Lab | It Image Management | Logistics Manager
    Siemens Jan 2005 - Jan 2007
    Munich, De
    During my time at Siemens, my focus was on the Washington Mutual account within the Enterprise Build Lab. I moved from Tier 3 as one project concluded, with IBM seeking to retain my expertise. When Siemens Business Services secured the contract from IBM, I was selected to transition to Siemens.In the lab, I spearheaded various projects, achieving the following milestones:Recovered 250 hard drives from the field through an inventory control project, efficiently processing them back into inventory for warranty replacement and stock adjustment, resulting in time and cost savings for WaMu.Enhanced operational efficiency by doubling the lab's imaging capacity through reconfiguring the PC setup.Demonstrated exceptional productivity and attention to detail by processing an average of 60 hard drives daily for shipping, receiving, and warranty replacement.Streamlined operations and improved service delivery by developing a DVD imaging kit for field technicians, enabling on-site imaging of common machines without HDD replacement.Ensured operational continuity and efficiency post-departure by creating comprehensive process documentation for all lab functions.
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  • Ibm
    Os/2 Engineer | Infrastructure Engineer | Windows Server Deployment | Transition Management
    Ibm Jul 2004 - Jan 2005
    Armonk, New York, Ny, Us
    After graduating from ITT Tech, I enrolled in the IBM Global Services remote technician program, anticipating extensive travel. However, fate intervened on my third day of orientation when I received an interview offer for a Tier 3 infrastructure support role. After a successful interview, I joined the IFS L3 team instead of pursuing a field technician position.My time with the IFS L3 team focused on the Windows XP / Server 2003 upgrade project, a significant effort involving a massive hardware upgrade to support a new software platform. We coordinated upgrades across multiple major sites for Washington Mutual, operating from Friday to Monday. Fridays were dedicated to meticulous preparation, with upgrades executed over the weekends alongside remote technicians. Sundays involved testing and finalization, with Mondays reserved for standby support via conference calls.As the final escalation point for various issues in diverse technology environments, we balanced support for Windows and OS/2 machines simultaneously. After the project, I transitioned to the Enterprise Build Lab, embracing new challenges and opportunities for professional growth.
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Chris Neill Skills

Data Center It Operations Service Delivery Windows Server Process Improvement It Service Management Management Itil Project Management Leadership Operations Management Team Leadership Business Process Operating Systems Infrastructure Training Analysis It Outsourcing Call Centers Server Administration Cloud Computing Sharepoint Operational Excellence Microsoft Excel Leadership Development Powerpoint Strategic Leadership Six Sigma Ms Project Microsoft Word Data Center Infrastructure It Recruitment Business Analysis Business Intelligence Training Program Design Ms Excel Pivot Tables Pre Integrated Server Racks It Solution Design Requirements Analysis Requirements Gathering Solution Architecture Excel Tooling Off Shore Solutions Software Design End To End Solutions Sql Pl/sql Software Project Management Oracle Hr Agile Methodologies

Chris Neill Education Details

  • Itt Technical Institute
    Itt Technical Institute
    Computer Systems Networking And Telecommunications
  • Seattle Central College
    Seattle Central College
    General Education

Frequently Asked Questions about Chris Neill

What company does Chris Neill work for?

Chris Neill works for Wafd Bank

What is Chris Neill's role at the current company?

Chris Neill's current role is Versatile IT Leader & Technical Program Manager | Driving Operational Excellence, Strategic Projects & Cloud Solutions | Achieved Million-Dollar Cost Savings & 5x Sales Growth | ITSM Certified.

What is Chris Neill's email address?

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What is Chris Neill's direct phone number?

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What schools did Chris Neill attend?

Chris Neill attended Itt Technical Institute, Seattle Central College.

What are some of Chris Neill's interests?

Chris Neill has interest in Football, Random Adventures To New Places, Soccer, Diy Projects, Lean, Data Science, Shooting, Business, Fps's, Cod.

What skills is Chris Neill known for?

Chris Neill has skills like Data Center, It Operations, Service Delivery, Windows Server, Process Improvement, It Service Management, Management, Itil, Project Management, Leadership, Operations Management, Team Leadership.

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