"Why should our robots listen to you?"

International business development, translation, and sales and service point-of-contact

Develop technical documentation for automated laboratory equipment.Develop marketing collateral and training resources.Train the sales team, service team, and domestic/international dealers on the operation and maintenance of new equipment.

Managed revolutionary digital asset management projects designed to provide ease-of-use and world-wide collaborative reviews of technical documents and marketing collateral.-- Developed minimalist, interactive technical documents in scripted PDF.-- Developed digital markup library through Microsoft Sharepoint.-- Processed and restructured all business unit marketing collateral.-- Patent filing of “Where used tagging of digital assets.” Two additional patents in submission status: “Evaluating search results by collection mapping against hierarchical navigation,” and “Processing layered images within an embedding document.”-- Wrote technical user manuals and instructions for RF amplifier and fiber optic equipment.-- Star Awards in 2012 and 2013 for “outstanding achievements and tireless efforts.”

Rapidly promoted through series of increasingly responsible positions, concluding with role as Team Lead. Formulated documentation that encompassed IBM Cloud product development and evolving changes to supported protocols and graphic user interface. Orchestrated complete lifecycle of IBM Rational Performance Tester documentation. Collaborated on Web UA delivery initiative and Install Guide Speed Team.-- Produced documentation for Windows, Linux, and various UNIX product implementations, including command line interfaces. Authored in DITA using Epic (Arbortext).-- Successfully collaborated on SIP and Cloud implementations. -- Facilitated seamless transition of IBM Rational Performance Tester onto Cloud.-- Advanced operational efficiency through strategic management of workload.

Expertly commanded daily build processes for international team of 30+ information developers in multifaceted management role. Directed all drafting and staging information centers, as well as departmental source code control processes. Collaborated on development and deployment of IBM Eclipse Help System. Managed public information centers encompassing 500K pages and 10 languages. Created and distributed source files to 9 foreign translation centers. -- Reduced production turnaround time 25% and product review time 50%, promoting efficiency.-- Procured $1M+ in savings per translation cycle through word count consolidation while simultaneously sustaining errorless content. -- Functioned as liaison between translation centers and writers to effectively resolve issues.-- Instituted and tested translated information centers.

Scripted administrator-focused user guides circulated in print, HTML, and PDF form for IBM WebSphere Edge Server product.-- Crafted resourceful introductory document utilized by Sales Team throughout trade shows.

Authored client-focused user guides for message brokering software, industry articles for trade publications, and various marketing literature. -- Consolidated 1K pages into 80, allowing for institution of in-house production that spawned 75% reduction in cost.

TECHNICAL WRITERComposed installation, configuration, maintenance, and troubleshooting manuals for CATV and fiber optic amplifiers.-- Developed process for extracting images from CAD system into Adobe Illustrator to create demonstrational graphics that reconstructed documentation and reduced word count. -- Reconstructed printing process to minimize expense and enhance quality.-- Improved rendering through introduction of graphic art.