Chris Dotson, Pmp, Acbp Email and Phone Number
Creating a unique concierge level experience in the outdoor living industry. at
@
911 Pool Care, LLC
Chris Dotson, Pmp, Acbp's Location
Leander, Texas, United States, United States
Chris Dotson, Pmp, Acbp's Contact Details
Chris Dotson, Pmp, Acbp work email
- Valid
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Chris Dotson, Pmp, Acbp personal email
n/a
Chris Dotson, Pmp, Acbp phone numbers
About Chris Dotson, Pmp, Acbp
Passionate about delivering a great customer experience from the first moment we talk with the customer all the way through the entire lifecycle of the project.
Chris Dotson, Pmp, Acbp's Current Company Details
911 Pool Care, Llc
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Creating a unique concierge level experience in the outdoor living industry.
Chris Dotson, Pmp, Acbp Work Experience Details
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General Manager911 Pool Care, Llc Feb 2024 - PresentLeander, Texas, United StatesWe help bring your aging and damaged pool back to life. As the general manager I am responsible for the overall business execution, sales and operations.
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PresidentSerenity Pools & Outdoors, Llc May 2020 - Sep 2024Leander, Texas, United StatesPresident and owner with overall responsibility for business strategy, business operations, marketing, sales and project management for our business focused on delivering a concierge level customer experience for design and construction of outdoor living experiences. -
Head Of Capacity PlanningFacebook Mar 2019 - Mar 2020Austin, TexasOverall responsible for a $2 billion dollar staffing budget in partnership with multiple teams across Facebook to ensure we were planning for the future staffing needs, but adapting to the quickly changing environment and social media industry.• Created the first long-term forecasting team for Global Operations to meet the quickly changing needs of Facebook to be able to budget and staff over 30k advisors, supporting over 70 languages, across 36 different sites and 3 business units within Facebook. -
Global Director, Operations EnablementElectronic Arts (Ea) Apr 2017 - Mar 2019Austin, Texas AreaVerifying and training advisors on the knowledge required, when they need it, to be able to efficiently help legitimate players with issues they can resolve. • Teams that are a part of this group include the Training team, Advisor Process team, Fraud and Risk team and the Operations Excellent group. • Work across the business to look at the player and advisor journey and develop solutions to enable them to deliver a great experience focusing on efficiently resolving the issues at first contact. -
Global Director, Player Experience ProtectionElectronic Arts (Ea) Aug 2016 - Apr 2017Austin, TexasVerified advisors have what they need to deliver this experience to our players on a consistent basis. • Teams that are part of this group are the Workforce Management team, the Player Experience Control Center team as well as the Fraud and Risk team.
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Chief Of Staff, Worldwide Customer ExperienceElectronic Arts (Ea) Jul 2015 - Aug 2016Austin, Texas AreaCoordinated efforts across the senior leadership team to maintain overall business planning, monthly and quarterly business updates, quarterly and annual forecasting and planning cycles and critical issue management. • Led a small team that impacted the business was significant due to the partnership and communication that was needed to bring all parts of the Customer Experience organization together ensuring the team was in sync and heading in the right direction to deliver annual goals.
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Global Director Of Business OperationsElectronic Arts (Ea) Jun 2014 - Jul 2015Austin, Texas Metropolitan AreaOverall planning, forecasting and reporting for the World Wide Customer Experience organization for a $50M budget with capacity planning for over 1,300 advisors across 7 different sites and 18 languages. • Collaborated with cross-functional teams of Workforce Management and Capacity Planning, Player Experience Command Center and Business Operations. • Created and delivered the long-term and short-term capacity and business plans for all of our contact centers across the globe, as well as managed the day to day workforce plans and adjustments.
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Director Of Business Management And PmoElectronic Arts (Ea) May 2011 - Jun 2014Business planning, project management, capacity planning and reporting for the global contact center. • Established standards for the newly created World Wide Customer Experience team at Electronic Arts and move from a cost constrained outsourced support center to a multi-site multi-language global customer experience team.
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Manager, Production Control And Client SupportFiserv Sep 1999 - May 2011Austin, Texas Metropolitan AreaLed the Production Control team for receiving and processing over 2 billion pages of credit card and healthcare data each year for consumer review as well as the Client Support team that supported all of our production business-to-business clients. -
Professional Services ManagerFiserv Sep 1999 - Dec 2009Austin, Texas Metropolitan AreaLed a team or project and implementation managers to plan, create and deliver technology solutions for our financial and healthcare clients, both onsite and through the cloud.
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Manager Of Professional ServicesFiserv - Epsiia Jul 2004 - Jul 2007
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Professional Services ManagerEpsiia Jul 2004 - Jul 2006 -
Senior Project ManagerEpsiia Sep 1999 - Sep 2004
Chris Dotson, Pmp, Acbp Skills
Software Development
It Strategy
Agile Methodologies
Security
Enterprise Software
Data Center
Sql
Disaster Recovery
Team Building
Java
Project Management
Business Analysis
Troubleshooting
Product Management
Vendor Management
Software Project Management
Agile Project Management
Pmp
Scrum
Process Improvement
Business Intelligence
Professional Services
Visio
Team Management
Project Delivery
Project Portfolio Management
Business Process Improvement
Pmo
Team Leadership
Leadership
Proj Management
Business Process
Operations Management
Management
Program Management
Project Planning
Sdlc
Saas
Integration
Quality Assurance
Cloud Computing
Software As A Service
Chris Dotson, Pmp, Acbp Education Details
Frequently Asked Questions about Chris Dotson, Pmp, Acbp
What company does Chris Dotson, Pmp, Acbp work for?
Chris Dotson, Pmp, Acbp works for 911 Pool Care, Llc
What is Chris Dotson, Pmp, Acbp's role at the current company?
Chris Dotson, Pmp, Acbp's current role is Creating a unique concierge level experience in the outdoor living industry..
What is Chris Dotson, Pmp, Acbp's email address?
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What is Chris Dotson, Pmp, Acbp's direct phone number?
Chris Dotson, Pmp, Acbp's direct phone number is +151265*****
What schools did Chris Dotson, Pmp, Acbp attend?
Chris Dotson, Pmp, Acbp attended Texas State University.
What skills is Chris Dotson, Pmp, Acbp known for?
Chris Dotson, Pmp, Acbp has skills like Software Development, It Strategy, Agile Methodologies, Security, Enterprise Software, Data Center, Sql, Disaster Recovery, Team Building, Java, Project Management, Business Analysis.
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