Chris Dott Email & Phone Number

Raleigh-Durham, North Carolina Area

Morrisville, Nc

Served as lead business and functional consultant to clients implementing JAGGAER’s source to settle eProcurement software as a service (SAS) solution. Handled up to ten projects simultaneously with typical implementation durations of six to nine months in duration. Drove entire implementation process through go-live.• Worked directly with clients to gather business requirements and designed the system to support those processes. This resulted in systems that maximized ROI value to the client and streamlined their business processes.• Helped develop strong business relationships with client which led to high customer satisfaction, retention of existing business and development of new business. Main business areas included procurement, accounts payable, supplier management, sourcing and stockroom management.• Worked with over 50 different JAGGAER clients from various industries, including higher education, state/local governments and the private sector. Projects varied from full implementations to smaller change orders.• Offered best practices and “outside the box” thinking to improve client business processes. • Worked with clients on change management best practices. Assisted them with rollout, training and user adoption strategies as well as developing effective ongoing support after go-live.• Worked with JAGGAER development and product support to address product defects and feature requests on behalf of clients.• Acted as mentor to other solution consultants within the professional services department and worked to streamline various internal processes.• Earned the 2016 JAGGAER President’s Award for outstanding service as well as two “Questie” awards for consistent high performance and customer service.

Morrisville, Nc

Managed multiple projects simultaneously in this small software consulting company, which provides technical business solutions to external customers. Technical projects varied from a few days to over a year in scope; the technology was based on applications such as IBM/Lotus, Microsoft Sharepoint and Exchange and custom-built applications. • Managed project for high-profile client in which a custom developer ID check in/out process was designed and built for auditing purposes. Worked directly with customer on requirements, organized status meetings, tracked project time and costs and managed developers. This application provided the client a method of monitoring developer activities. • Worked with the customer, internal engineers and external consultants, managed a project that created a new intranet site for a local technology solutions company. Project provided customer with a networking tool to be used by its vendors and customers. Maintained budget and timeline and tracked all activities, bringing the project in on time and within budget.

Brought onboard to facilitate technology enhancements for this 120,000-employee global organization, including company-wide conversion of messaging system with 200+ servers and establishing / streamlining related processes. Managed IT project portfolio, leading teams of 4-12 professionals and managing short- and long-term projects with budgets as large as $300,000. Served on corporate IT analysis and problem-solving task forces.  Managed high-exposure, multi-year project to implement a third-party agent monitoring tool that minimized server outages and increased server performance through better control of agents on server. Secured management buy-in for this $150,000 tool, overseeing procurement, licensing, production change control, product customization, testing, rollout, and all project documentation and reporting. Delivered project on schedule and within budget. Improved the consistency and stability of servers across the environment by initiating, securing management approval, and managing 6-month project to audit server configurations for all Domino messaging and application servers. Managed 5-member team on project to establish an engineering environment for the messaging department and develop a change tracking system and database for this domain, creating a safe environment to test and develop new software and processes for the messaging environment. Facilitated a reduction in server outages and improved troubleshooting capabilities by creating applications for administrators and management to track messaging system change controls, server audits, and server outages.

Oversaw application development projects and the administration of the messaging environment and other IT systems supporting this 1,000-employee organization with operations in the US and Sweden. Managed technical projects from initial requirements definition and business case development through execution, leading cross-functional internal and contract teams. Established and standardized IT support and system administration processes.  Conceived and managed project to develop a custom electronic forms system for internal business processes, including HR forms, IT requests, training, and time-off requests, that replaced a paper-based system. Developed application, identified and implemented automation and testing best practices, and conducted user acceptance testing.  Developed and implemented a new IT help desk application for 12-member help desk team that standardized IT support operations in 500-employee US organization and included logging, asset tracking, project tracking, and purchase order systems.

• Provided Lotus Domino administration to the Environmental Protection Agency (EPA) community.• Primary support for Lotus Notes-based electronic forms system.• Installed Domino servers and upgraded existing servers.• Developed, tested and maintained Lotus Notes databases.• Provided second line Lotus Notes support to end user support specialists.• Assisted in design and development of Lotus Notes end user training courses.