Christine Dougherty Email & Phone Number

Herndon, VA

Designed and led complex end-to-end research initiatives in support of both sustaining and emerging productsCollaborated with UX designers, product managers, and developers to define research objectivesApplied multi-method (qualitative and quantitative) analysis techniques to provide tactical insights= actionable recommendations to improve end-user.

Evanston, Illinois, United States

Designed and executed qualitative and quantitative UX research studies using a mix of research methodologiesManaged client projects from end-to-end (proposal, strategy, implementation, facilitation, analysis, reporting)Facilitated co-creation and design thinking innovation workshopsOversaw vendor relationships for research initiatives

Iowa City, Iowa, United States

Developed product use guides, videos, and webinars to support customer adoption and onboardingDelivered in-depth product use training based on end-users goals and product lifecycle useLed customer adoption, engagement, retention, and growth support needsTracked interactions for all users of product using SalesforceOn-time and accurate license enablement.

Iowa City, Iowa Area

Leveraged customer market research, including competitive intelligence, personas, journey maps, and qualitative product discovery to guide product developmentPartnered with Product Management and Marketing to create and manage sales enablement collateralDeveloped product positioning and communication plans for marketing campaignsTrained internal sales and.

Iowa City, Iowa Area

Led all Market Research (Competitive Intelligence, CX and UX) using quantitative and qualitative methods for new product concepts to determine desirability, inform viability and feasibilityWorked hand-in-hand with product designers to test prototypes with actual customers and end usersManaged contracting process with vendors and consultantsDeveloped.

Iowa City, Iowa Area

Designed, facilitated, analyzed and wrote findings reports for market, user, and usability research studiesDeveloped and moderated customer research studies for operations and product managementPartnered with Customer Market Research to conduct quantitative and qualitative research on new product concepts to determine desirability, and inform viability and.

Iowa City, IA

Planned, coordinated and facilitated customer research and design workshopsCreated enterprise personas, journey maps and proto-personas to develop a deep understanding of primary customers, drive empathy and identify opportunities to improve customer experienceServed as an agent of change to bring organizational awareness of user-driven product.

Iowa City, Iowa Area

Tasked with driving culture change internally and embedding customer centricity into every day ways of doing business with ACTChampioned culture shift to customer-centric approach and outside-in vs. inside-out thinkingEstablished a shared vision of CX at ACT by facilitating customer empathy and increasing adoption and awarenessInternal CX communication.

Managed the people side of change by creating and implementing change management and communications strategies through each of the Prosci ADKAR stagesConducted stakeholder and change impact analysis to identify impacted audiencesAssessed sponsorship engagement and create sponsorship coaching plansCreated comprehensive change readiness plans including.

Cedar Rapids, Iowa Area

Project managed complex custom contract solutions from proposal to implementation for the largest domestic and International Corporate customersEnsured supportability and analyzed risk for RFIs, RFPs, and contractual agreements from proposal, contract drafting, negotiation, execution to initial billingOwned the global billing solution for all contracts in.

Cedar Rapids, IA

Completed accurate contract analysis and rate/discount entry by deadlinesMaintained billing components for MCI’s largest Corporate customersPoint-of-Contact for automation, contractual interpretation and monthly billing packageAwards:Outstanding Award Winner 3rd Quarter 2004

Cedar Rapids, IA

Placed through Volt Information SciencesComposed, coordinated and delivered EVO II communication e-mails to end-usersCreated and composed mailing lists for weekly communicationsScheduled, coordinated and delivered workshops and training sessionsCreated, updated and edited User Guides for EVO II webpageMaintained high-level rolling schedule, project.

Cedar Rapids, IA

Created documentation detailing modifications for rate entry and billing systems on a quarterly basisDesigned structured technical documents using Corporate Standard “Functional Thinking and Writing” Design and Chicago Style Manual guidelinesEnhanced documents with graphics, invoice layouts, charts, and tables using Microsoft Excel, Visio, Corel Draw and.

Cedar Rapids, IA

Oversaw the implementation of new billing contracts for the largest of WorldCom’s customers while meeting aggressive deadlines for funding and invoicingInterpreted contract language to create profiles from contractual law agreementsDeveloped material, scheduled training, and trained department new-hiresMember of 1st and 2nd Quarter Incentive Committee, CBS.

Cedar Rapids, IA

Taught Biology, Anatomy and Physiology, and Environment Science coursesPrepared curriculum in alignment with state standards

Bachelor'S Degree, Psychology

Bachelor'S Degree, Biology/Biological Sciences, General