Caitlyn Provencher Email & Phone Number

Fort Collins, Colorado, United States

● Provided excellent customer service to all patients, communicating positively and friendly.● Resolved patient inquiries professionally, diffusing stressful situations.● Performed closing procedures in the POS system and investigated variances, reporting to the closing manager.● Maintained in-depth knowledge of in-store products and industry-wide trends.● Greeted and engaged patient clients upon entry, tailoring service to their comfort and knowledge level.

Berthoud, Colorado, United States

● Performed end-of-day closing procedures in the POS system, investigated variances, and reported findings to the closing manager.● Complied with HIPAA laws, standard operating procedures, state regulations, and company policies.● Maintained an in-depth knowledge of in-store products and industry-wide trends.● Greeted and engaged clients upon entry, tailoring service to their individual comfort, knowledge, and needs.

Windsor, Colorado, United States

● Performed end-of-day closing procedures in the POS system, investigated variances, and reported findings to the closing manager.● Complied with HIPAA laws, standard operating procedures, state regulations, and company policies.● Maintained an in-depth knowledge of in-store products and industry-wide trends.● Greeted and engaged clients upon entry, tailoring service to their individual comfort, knowledge, and needs

Loveland, Colorado, United States

● Supervised and coordinated activities of food preparation, kitchen, pantry, and storeroom personnel, including inventory, storage, and distribution of food supplies.● Operated large-volume cooking equipment like grills, deep-fat fryers, and griddles.● Maintained kitchen work areas, restaurant equipment, and utensils in clean and orderly condition.● Swept and mopped floors, washed worktables, walls, refrigerators, and meat blocks.● Washed dishes, pots, and pans, and scraped leftovers into garbage containers.

Louisville, Kentucky, United States

● Performed troubleshooting and resolved customer requests related to desktop/laptop internet hardware, modem drivers, and software issues.● Assisted customers with setting up dial-up connections, DSL connections, and email account settings.● Kept records of customer interactions or transactions, including details of inquiries, complaints, comments, and actions taken.● Conferred with customers by telephone or in person to provide information about products or services, process orders, cancel accounts, or address complaints.● Determined charges for services, collected payments or deposits, and arranged for billing.● Solicited sales of new or additional services or products.

Jeffersonville, Indiana, United States

● Navigated multiple computer systems, applications, and utilized search tools to find information.● Accurately documented, researched, and resolved customer service issues.● Maintained excellent communication skills, including clear, succinct speech and common conversational courtesies.● Served consumers through digital channels (online, mobile, social) and contact centers (phone, email, correspondence).● Met or exceeded monthly scorecard expectations, achieving a quality assurance score of 2.0 or higher and managing 810 contacts per hour