Drew Dillon Email & Phone Number

Queens, New York, Us

Philadelphia, Pa, Us

Established and led the Xfinity Frontline Products design team, focused on creating full end-to-end experiences for our frontline partners -- those who directly interact with Comcast customers in stores, on the phone, and in their homes or business. Discovered, defined, and brought to life strategic visions, definitions of experiences requirements, and creation of product designs across Xfinity's product portfolio.Launches & achievements:• Created product vision, long term strategy, and execution roadmap to consolidate multipleplatforms into one unified experience• 1.2 million Xfinity Mobile customer net additions in 2021 (4.2mi since launch) & over 50%revenue growth | best annual result on record• $4 billion in total revenue | 74% sales traffic acquired through frontline channels and platform • Built a high-performing Product Design team that extensively collaborated with other cross-functional teams and stakeholders

Philadelphia, Pa, Us

Director of omni-channel experience, product design, and strategic initiatives for Xfinity Mobile. Directed and delivered several evolutions of end-to-end, multi-platform service experiences and customer/agent journeys. Developed strategy for—and contributed to the successful launch of Xfinity Rewards, Comcast Business for Mobile, and a dedicated agent sales/service platform “XM360”Launches & achievements:• #1 Customer satisfaction – American Customer Satisfaction Index (ACSI) | ’19-’20 and ’20-‘21• Enterprise sales and service platform “XM360” for frontline partners & retail stores• Comcast Business for Mobile – April ‘20• Xfinity VIP Rewards & Loyalty program – Dec ‘20

Philadelphia, Pa, Us

Led and collaborated with world-class teams to design and launch a new mobile service, along with a suite of accompanying products, strategies, and experiences. Developed a strategic vision for Xfinity Mobile experience design including a phased approach for the evolution and enhancement of the service and core end-to-end digital experience.Launches & achievements:• Xfinity Mobile active user app | 4.5 Star avg. across both app stores – June ‘17• Xfinity Mobile responsive E2E Web | Unprecedented 60%+ digital-first acquisition – June ‘17• Xfinity Mobile brand launch & guidelines | Design & Art Dir.: Print OOH, Retail – June ‘17

Radnor, Pa, Us

Relay is a technology company that connects businesses and people through a unique private messaging application. Founded in 2010, our mission is to create more valuable and lasting customer relationships by changing the way businesses communicate. Millions of people use Relay every month to connect and communicate with businesses within healthcare, financial services, insurance, cable, energy, travel and hospitality, and more.

Malvern, Pa, Us

Savana serves the Financial Services and Insurance industries with business process automation solutions that result in dramatically improved efficiency, business agility and operational control. The Savana IPM software solution provides the full range of traditional Business Process Management Suite (BPMS) and Enterprise Content Management (ECM) solutions in one native software application.Utilizing highly configurable, visually based modeling and design tools, along with our pre-existing solution applications, you can build your desired end-state environment in less time and at lower cost than it would take to adapt to a canned application or our competitors’ business frameworks – and without the need to compromise. This configuration capability allows you to define your business rules, process execution model, data model, content delivery framework, workforce metrics, analytics, and reporting. Even the look and feel of the user interface (UI) is configurable for CRM, BPM, and Case Centric processes. These same tools enable ongoing changes to support continuous process improvement efforts as well as enterprise-wide transformation initiatives.Built on the powerful and efficient Microsoft .NET platform, the Savana BPM solution uses industry standard technologies and is entirely web based – allowing virtually anyone, anywhere to participate in a business process – including third parties and your clients.

Bala Cynwyd, Pa, Us

Menlo Park, Ca, Us

Philadelphia, Pa, Us

Maryland Heights, Mo, Us

Saint Louis, Mo, Us

Lake Mary, Fl, Us