Chris Roberson Email & Phone Number

San Francisco, California, Us

► Led the Americas Solution Engineering team during rapid expansion, scaling operations and increasing efficiency, resulting in a 20% increase in technical win rates.► Developed a consistent and transparent performance system, leading to improved team motivation and a 25% reduction in turnover.► Established the "Staff SE Community" to engage top performers, increasing senior SE retention by 15% and fostering a culture of collaboration and knowledge sharing.► Defined and executed OKRs for the SE organization, achieving an 80% success rate in key performance metrics and aligning the team with company goals.► Mentored and developed team members, resulting in a 20% boost in team productivity and overall win rates.What I Learned: Great engineering leadership isn't just about technical outcomes—it's about enabling each individual to see their value, grow their skillset, and build confidence. The biggest wins come when we create an environment where people feel empowered to innovate and take ownership.

Minneapolis, Minnesota, Us

► Led Infrastructure Automation Product Lines, overseeing 10 product managers and guiding strategic product development.► Transitioned from on-premise to Cloud Native SaaS applications, reducing time-to-value to 30 days and achieving broad customer adoption.► Balanced R&D priorities for Puppet Enterprise, migrating 40% of the team to SaaS development while keeping churn to 8% during FY'23.What I Learned: Product success lies in building powerful features and understanding customer needs deeply enough to deliver value quickly. Customer-first thinking and clear communication between teams made all the difference in driving adoption and reducing churn.

Minneapolis, Minnesota, Us

► Scaled the SE team from 18 to 35, enhancing capacity while adopting the LAER methodology to drive efficiency.► Redesigned governance to improve DE&I, which resulted in a 20% increase in representation.► Implemented Vivun Hero for product gap tracking, increasing customer face time and improving technical focus.► Drove 125% year-over-year growth in strategic accounts, including UWM, JPMC, and Kaiser.What I Learned: Scaling a team isn't just about adding more people; it's about nurturing the culture, aligning processes, and ensuring everyone grows together. Creating opportunities for growth and enhancing diversity leads to a stronger, more adaptable organization.

Minneapolis, Minnesota, Us

► Rebuilt a high-performing Solution Engineering team, guiding 7 out of 8 SEs to President’s Club recognition.► Developed onboarding strategies, significantly enhancing the productivity of new SEs and AEMs.► Achieved 165% of the Western US sales goal, producing the highest YoY regional growth in company history.What I Learned: Building a high-performing team starts with recruiting the right talent and fostering an environment where people support each other. Leadership means setting clear goals but also being there to coach, inspire, and celebrate every milestone along the way.

Minneapolis, Minnesota, Us

► Guided clients in migrating from OSS Puppet to PE, driving $12.5 million in ACV by leveraging cloud platforms.► Built CI/CD infrastructure strategies for fintech clients, reducing compliance exposure from 75% to 10%.What I Learned: Solving complex technical problems for clients requires empathy and deep listening. Understanding their challenges beyond the technical requirements helped me develop solutions that truly fit their needs, ensuring immediate success and long-term resilience.

Round Rock, Texas, Us

► Owned a $100 million infrastructure strategy for the second-largest healthcare customer, achieving 225% of sales goals.► Designed On-Premise Cloud Architecture, integrating virtualization and software-defined networking to improve radiological image management.What I Learned: Working with large-scale healthcare clients taught me the true impact of technology on people’s lives. Seeing how infrastructure solutions could directly improve patient care reinforced the importance of building reliable and compassionate solutions.

Palo Alto, Ca, Us

► Led a team of 10 Engineers, increasing customer NPS scores by 20% and driving storage sales growth.► Achieved 120% YoY growth by expanding the storage footprint for existing customers.What I Learned: Managing a technical sales team taught me the value of understanding customer challenges from both technical and business perspectives. When we address the real pain points and support our teams to do the same, we build relationships that result in lasting success.