Chris Roberson Email and Phone Number
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Experienced Sales Engineering and Product Leader with over 15 years of transforming organizations through customer-centric innovation and operational excellence. Proven expertise in leading cross-functional teams, enhancing collaboration between product and customer success, and driving technical wins across cloud, automation, and infrastructure solutions.As Sr. Director of Americas Solution Engineering at HashiCorp, I lead a diverse team of Solution Engineers, focusing on scalable operations, mentorship, and delivering significant value to customers and stakeholders. My career is marked by achievements such as:► Increasing technical win rates by 20% across the Americas.► Scaling and optimizing solution engineering teams to support dynamic enterprise needs.► Leading initiatives that enhanced diversity by 20% and improved team engagement and retention.I excel at developing GTM strategies, leveraging cloud architecture solutions (AWS, GCP, Azure), and implementing prescriptive sales methodologies such as MEDDPICC and BANT. I’m passionate about empowering teams to exceed their potential and achieving measurable business outcomes through innovative product and technical sales approaches.
Hashicorp
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Sr. Director, Americas Solution EngineeringHashicorp May 2022 - PresentSan Francisco, California, Us► Led the Americas Solution Engineering team during rapid expansion, scaling operations and increasing efficiency, resulting in a 20% increase in technical win rates.► Developed a consistent and transparent performance system, leading to improved team motivation and a 25% reduction in turnover.► Established the "Staff SE Community" to engage top performers, increasing senior SE retention by 15% and fostering a culture of collaboration and knowledge sharing.► Defined and executed OKRs for the SE organization, achieving an 80% success rate in key performance metrics and aligning the team with company goals.► Mentored and developed team members, resulting in a 20% boost in team productivity and overall win rates.What I Learned: Great engineering leadership isn't just about technical outcomes—it's about enabling each individual to see their value, grow their skillset, and build confidence. The biggest wins come when we create an environment where people feel empowered to innovate and take ownership.
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Senior Director Of Product ManagementPuppet Oct 2020 - Jun 2022Minneapolis, Minnesota, Us► Led Infrastructure Automation Product Lines, overseeing 10 product managers and guiding strategic product development.► Transitioned from on-premise to Cloud Native SaaS applications, reducing time-to-value to 30 days and achieving broad customer adoption.► Balanced R&D priorities for Puppet Enterprise, migrating 40% of the team to SaaS development while keeping churn to 8% during FY'23.What I Learned: Product success lies in building powerful features and understanding customer needs deeply enough to deliver value quickly. Customer-first thinking and clear communication between teams made all the difference in driving adoption and reducing churn. -
Senior Director Of Systems EngineeringPuppet Sep 2019 - Oct 2020Minneapolis, Minnesota, Us► Scaled the SE team from 18 to 35, enhancing capacity while adopting the LAER methodology to drive efficiency.► Redesigned governance to improve DE&I, which resulted in a 20% increase in representation.► Implemented Vivun Hero for product gap tracking, increasing customer face time and improving technical focus.► Drove 125% year-over-year growth in strategic accounts, including UWM, JPMC, and Kaiser.What I Learned: Scaling a team isn't just about adding more people; it's about nurturing the culture, aligning processes, and ensuring everyone grows together. Creating opportunities for growth and enhancing diversity leads to a stronger, more adaptable organization.
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Director & Manager Of Solution EngineeringPuppet Jun 2018 - Apr 2020Minneapolis, Minnesota, Us► Rebuilt a high-performing Solution Engineering team, guiding 7 out of 8 SEs to President’s Club recognition.► Developed onboarding strategies, significantly enhancing the productivity of new SEs and AEMs.► Achieved 165% of the Western US sales goal, producing the highest YoY regional growth in company history.What I Learned: Building a high-performing team starts with recruiting the right talent and fostering an environment where people support each other. Leadership means setting clear goals but also being there to coach, inspire, and celebrate every milestone along the way.
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Principal Solutions EngineerPuppet Apr 2017 - Jun 2018Minneapolis, Minnesota, Us► Guided clients in migrating from OSS Puppet to PE, driving $12.5 million in ACV by leveraging cloud platforms.► Built CI/CD infrastructure strategies for fintech clients, reducing compliance exposure from 75% to 10%.What I Learned: Solving complex technical problems for clients requires empathy and deep listening. Understanding their challenges beyond the technical requirements helped me develop solutions that truly fit their needs, ensuring immediate success and long-term resilience.
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Strategic Account Global Architect And Technical ConsultantEmc Nov 2003 - Aug 2015Round Rock, Texas, Us► Owned a $100 million infrastructure strategy for the second-largest healthcare customer, achieving 225% of sales goals.► Designed On-Premise Cloud Architecture, integrating virtualization and software-defined networking to improve radiological image management.What I Learned: Working with large-scale healthcare clients taught me the true impact of technology on people’s lives. Seeing how infrastructure solutions could directly improve patient care reinforced the importance of building reliable and compassionate solutions. -
Storage Sales Engineering ManagerHp Jun 1999 - Oct 2003Palo Alto, Ca, Us► Led a team of 10 Engineers, increasing customer NPS scores by 20% and driving storage sales growth.► Achieved 120% YoY growth by expanding the storage footprint for existing customers.What I Learned: Managing a technical sales team taught me the value of understanding customer challenges from both technical and business perspectives. When we address the real pain points and support our teams to do the same, we build relationships that result in lasting success.
Chris Roberson Skills
Chris Roberson Education Details
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Texas A&M UniversityComputer Science
Frequently Asked Questions about Chris Roberson
What company does Chris Roberson work for?
Chris Roberson works for Hashicorp
What is Chris Roberson's role at the current company?
Chris Roberson's current role is Sales Engineering and Product Leader | Driving Growth, Customer-Centric Solutions, and Technical Excellence in Enterprise Technology | Cloud Architecture | Automation | GTM Strategies.
What is Chris Roberson's email address?
Chris Roberson's email address is ch****@****pet.com
What schools did Chris Roberson attend?
Chris Roberson attended Texas A&m University.
What skills is Chris Roberson known for?
Chris Roberson has skills like Storage, Infrastructure, Cloud Computing, Virtualization, Storage Area Networks, Disaster Recovery, Data Center, Devops.
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