Responsible for leading the management and execution of Cloudflare's Enterprise & Strategic Professional Services engagements, providing a smooth customer journey from sales through delivery.Spearheading the development of Cloudflare's Professional Services organization, ensuring seamless implementation and optimization of Cloudflare solutions for our clients.

Responsible for the planning, execution, and delivery of client projects. This role drives business engagement to deliver a flexible and scalable solution.• Successfully implemented 30+ enterprise resource planning (ERP) projects for various manufacturing and general business industries – earning an average Net Promoter Score (NPS) of 9.6/10.• Consistently manage a portfolio of 20+ software implementation projects with a total professional service contract value of over $3,0000,000. • Manage numerous programs of 2,500+ professional service hours with various product lines such as NetSuite CPQ, NetSuite Planning and Budgeting, Warehouse Management System, NetSuite Analytics Warehouse, and multiple third-party integrations (i.e., Ramp, Divvy, SPS Commerce, Avalara, and more)• Identify and manage existing and emerging risks using data-driven insights and industry best practices to recognize opportunities, propose solutions, and improve the system and team performance.• Collaborated with the sales team to evaluate project scope, skillfully negotiate costs, and create comprehensive statements of work for bringing in over $305,000 in revenue. • Actively mentored two Associate Project Managers and assisted with NetSuite's first Career Skill Program for active duty military personnel looking to transition out of the military and into a role within Oracle.• Onboarded 30+ consultants to the manufacturing vertical by creating and managing an enablement training program focused on software configuration for manufacturing-specific topics.

Focused on driving and managing the delivery of Oracle NetSuite’s ERP and SaaS Integrations according to the agreed-upon scope, time, and budget – all while ensuring the highest degree of customer satisfaction.• Effectively lead teams of 4-10 consultants focused on system configuration and setup of Oracle NetSuite’s Professional Services engagements according to the agreed-upon scope, time, and budget – all while ensuring the highest degree of customer satisfaction.• Successfully implemented various enterprise resource planning projects in the manufacturing and general business industry using multiple project management methodologies and working closely with third-party integrations.• Completed initial product knowledge and hands-on training in Oracle’s NetSuite ERP software configuration, development, and project implementation.• Published five articles to the Oracle knowledge center leading to an increased understanding of the manufacturing vertical and improving the company’s overall project implementation approach.

Responsible for planning, organizing, and directing the completion of projects at Tito’s distillery and bottling center while ensuring projects are on time, on budget, and within scope.

Cross-coordinate and oversee short- and long-term plans, scheduling movements, and creating strategic objectives for 556 personnel • Facilitated mission readiness by planning, resourcing, and executing the deployment of battalion equipment valued in excess of $250 million through five modes of transportation (rail, line-haul, vessel, air, and barge) from Texas to five countries across the European theater.• Increased the organization's knowledge and deployability by 64% through the effective training and implementation of online software management systems to track, maintain, and ship equipment for five companies. • Increased deployment capacity by an additional 13,280 cubic feet through the acquisition of 16 containers resulting in a successful load-out plan of 55 containers and five companies. • Increased operational readiness by 33% as the Battalion Fire Directions Officer and successfully certified a company of 80 personnel.• Synchronized sustainment with artillery operations during strategic to tactical level emergency deployment exercises; validating intermodal transportation and publishing a standardized operating procedure for use by artillery units throughout Europe. • Delivered results through the implementation of a system that decreased bottlenecks during agricultural cleaning operations resulting in 392 pieces of equipment being sterilized for deployment from Germany to Texas.

Orchestrated organizational operations for the tactical, technical, and logistical employment of 3-6 guns. Supervised the establishment, verification, and maintenance of the platoon database, ensuring that all reports were received, recorded, and processed. • Consistently rated by senior management as the top 20% of all officers in one of the largest artillery battalions.• Increased operational readiness by creating and refining processes for the timely shipment and transportation of 507,806 kilograms of equipment, valued in excess of $25 million, during two successful shipments to the National Training Center with zero net-losses. • Commanded a company with stellar results in the absence of the commander and was solely responsible for battery training, combat readiness, morale, and welfare of 81 Soldiers and all associated equipment over a three-week period. • Improved crew readiness through the identification of friction points resulting in 8 successful certifications, a 100% pass rate, and a team that was effectively cross-trained. • Led my company to the #1 ranking within the organization by continually taking a deep dive into the technical and tactical aspects of the fire direction center resulting in the most artillery rounds fired without a safety incident.• Maintained the most effective and most informative Facebook page in the Battalion

Responsible for the planning, synchronization, and execution of all lethal and non-lethal fires and effects in support of maneuver operations. Liaison between maneuver and artillery units. • Reduced company expenditure through the implementation of a strict maintenance and accountability plan of over $5 million worth of unit property resulting in 100% accountability of equipment and zero financial losses. • Increased operational readiness 60% by synchronizing fires, providing direction, and ensuring clear and concise communication between teams resulting in 670+ mortar rounds fired without incident. • Contributed to the Company's understanding and use of air-ground operations by creating a positive working relationship with 6-6 Heavy Attack Reconnaissance Squadron, using the relationship to coordinate multiple leader professional development programs of air-ground operations with aviation units.• Nurtured teamwork and collaboration through oversight of operations during crew certification in Korea, recording all pertinent information in Excel/PowerPoint and reporting to higher headquarters.• Fostered a positive command climate within my fire support team as well as within the Company resulting in a healthy and physically fit team with zero Sexual Harassment Assault Response Prevention or Equal Opportunity complaints

Assistant operations manager with the overall responsibility for the tactical operations center (TOC) and all current operations. Requires outstanding verbal and written skills, as well as being proficient in PowerPoint, Word, and Excel. • Extended influence beyond direct reports by synchronizing the battle, tracking troop movements, and reviewing plans for our organization contributing to the success of the world's largest computerized command and control simulation focused on defending South Korea.• Analyzed reports from tactical ground forces to prepare daily PowerPoint briefs for commander • Ensured command teams received daily updates and tasking allowing for a shared understanding of daily operations