Suresh Kumar Cd Email & Phone Number

• 15 years experience working with stakeholders from Europe, Middle East & North Africa.• Experienced in Program & Project Management for multiple end-to-end IT development and support projects.• Worked extensively with clients from Telecom, Healthcare and Pharmaceuticals, Manufacturing, Governments and Securities. • Managed multiple Security related projects for clients from banking, government, and semi government organizations. • Managed the deliverables of IT Specialists and architects for diversified projects including Infrastructure, Migrations and Security related projects.• Maintained a track record of providing rigorous problem management, service continuity, capacity planning and maintaining quality standards throughout multiple strategic engagements.• Skilled at: providing leadership to teams, proactive communication, good real time issue resolution, mentoring project team & driving project delivery.• Consistently achieved high customer satisfaction rating.• Experienced in interacting with different levels of leadership from CIOs to Industry leaders.• Managed SLA, metrics & measurement, quality and risk management of various large accounts. • Advocated and promoted service improvements in IT services on an ongoing basis.• Experienced at managing projects delivery to baseline schedule and P&Ls within budget and schedule.• Expert at reviewing IT Service Continuity plans, testing and strategy for all IT services provided to the Group and to verify their validity & efficiency.• Demonstrated skills in preparing detailed work plans, schedules, project estimates, resource plans, and status reports.• Experienced at vendor management and tracking & reviewing vendor deliverables.• Championed and supported knowledge management techniques and ensured that the KEDB was updated and used for finding quick interim solutions.

Listed skills include It Service Management, Project Management, Team Management, Service Delivery, and 24 others.