• 15 years experience working with stakeholders from Europe, Middle East & North Africa.• Experienced in Program & Project Management for multiple end-to-end IT development and support projects.• Worked extensively with clients from Telecom, Healthcare and Pharmaceuticals, Manufacturing, Governments and Securities. • Managed multiple Security related projects for clients from banking, government, and semi government organizations. • Managed the deliverables of IT Specialists and architects for diversified projects including Infrastructure, Migrations and Security related projects.• Maintained a track record of providing rigorous problem management, service continuity, capacity planning and maintaining quality standards throughout multiple strategic engagements.• Skilled at: providing leadership to teams, proactive communication, good real time issue resolution, mentoring project team & driving project delivery.• Consistently achieved high customer satisfaction rating.• Experienced in interacting with different levels of leadership from CIOs to Industry leaders.• Managed SLA, metrics & measurement, quality and risk management of various large accounts. • Advocated and promoted service improvements in IT services on an ongoing basis.• Experienced at managing projects delivery to baseline schedule and P&Ls within budget and schedule.• Expert at reviewing IT Service Continuity plans, testing and strategy for all IT services provided to the Group and to verify their validity & efficiency.• Demonstrated skills in preparing detailed work plans, schedules, project estimates, resource plans, and status reports.• Experienced at vendor management and tracking & reviewing vendor deliverables.• Championed and supported knowledge management techniques and ensured that the KEDB was updated and used for finding quick interim solutions.