Cristian Danilo Torres Ortegon Email & Phone Number

Bogotá, Distrito Capital, Colombia

Implement and maintain the necessary measures to guarantee high availability of the company's information systems at the best cost.Generate automatic deployment processes and continuous deployment (CD / CI), for the correct delivery of the developments generated by the IT area.Implement and maintain a system that allows metrics to be generated on the use and performance of the company's servers and networks.Implement and maintain a 24/7 monitoring system that guarantees that the company's production systems can operate properly.Implement and maintain a strategy for updating the systems and services associated with the company's information systems.Investigate and propose the implementation of new technologies that allow the IS area to anticipate and mitigate possible incidents within the daily operation.Generate, implement and maintain the procedures and documentation necessary for the correct operation of the team in charge.Measure the productivity of the department members.Report in a timely manner the latent dangers and risks identified in their work or in the Company's facilities.Maintain a positive, empathetic and professional attitude towards clients at all times.Give follow-up and daily feedback to the clients of the process on the requirements in the solution process.Communicate and coordinate with team members the attention to the requirements as necessary.Provide feedback on the efficiency of the process.Generate innovation within the processes and tasks in charge.Guarantee the satisfaction of the clients of the process by providing quality solutions within the defined times for each SLA.

Colombia

Implement and maintain the necessary measures to guarantee high availability of the company's information systems at the best cost.Implement and maintain a system that allows metrics to be generated on the use and performance of the company's servers and networks.Implement and maintain a 24/7 monitoring system that guarantees that the company's production systems can operate properly.Implement and maintain a strategy for updating the systems and services associated with the company's information systems.Investigate and propose the implementation of new technologies that allow the IS area to anticipate and mitigate possible incidents within the daily operation.Generate, implement and maintain the procedures and documentation necessary for the correct operation of the team in charge.Organize the department to ensure that resources are always busy.Measure the productivity of the department members.Guarantee compliance with the rules and procedures defined, among others, for risk control, as part of the fulfillment of the activities of the assigned work, taking responsibility for the care of their own integrity, that of their colleagues, equipment and facilities.Report in a timely manner the latent dangers and risks identified in their work or in the Company's facilities.Maintain a positive, empathetic and professional attitude towards clients at all times.Give follow-up and daily feedback to the clients of the process on the requirements in the solution process.Communicate and coordinate with team members the attention to the requirements as necessary.Provide feedback on the efficiency of the process.Generate innovation within the processes and tasks in charge.Guarantee the satisfaction of the clients of the process by providing quality solutions within the defined times for each SLA.

Bogotá, Bogotá D.C., Colombia

Level 3 support to customer requests, related to cloud servers.Analysis and resolution of events focused on Linux solutions of any distribution (Debian, Ubuntu, Centos, Redhat, Oracle Linux, Open Suse, SLES)Structuring of work plans for the continuous improvement of clients and their customized solutions.Generation of architecture for clients at the virtualization level in VMware, Hyper-v or OVM.Threat control and risk mitigation at the vulnerability level of the client OS.Analysis of alarms and resolution of faults adjusting to the SLA levels counted.Updates of the operating system to Linux servers of all distributions.Generation of Scripts to control threats or execution of controlled processes.

Bogotá D.C., Colombia

Carry out the implementation, configuration, operational tests and administration of servers (physical / virtual) and services in the different environments and lines of business.Monitor servers, databases, networks and other components of the technological infrastructure through the tools defined for this purpose.Create scripts for the optimization of daily processes in the Infrastructure area.Carry out the respective logical assurance of the servers, guaranteeing that access and traffic is authorized.Implement new technologies to automate and improve existing and future processes.Carry out the implementation of the necessary alarms to monitor all the systems and services of all the servers of the organizationExecute the software installation plans of the different proprietary platforms.Provide service 24 hours a day, 7 days a week when assigned by the immediate manager.Configure and manage connections (VPN) and services with the different operators.Address technological requirements and solve technical problems that arise, guaranteeing an agile and adequate response.Have control of all licenses acquired by the company and ensure their correct administration.Ensure backup of configuration files and client information for all productive serversManage the company's telephony server and support the PBX implementation processes with the different clients.Document the IT processes in charge of its implementation, maintenance and recovery.Perform the other functions assigned by your immediate boss.Guarantee compliance with the standards and procedures defined, among others, for risk control, as part of the fulfillment of the assigned work activities, taking responsibility for the care of their own integrity, that of their colleagues, equipment and facilities.

Bogotá D.C., Colombia

Analysis, design and implementation (migration and stabilization) of software architectures using the products offered in the service portfolio, mainly open source on Linux servers using and following the standards suggested by the industry.COVINOC: Design and implementation of a call recording solution based on Asterisk integrated 100% with AVAYA PBX, integration with POSTGRES database, load balancing over PFSENSE firewall using HAPROXY plug-in.

Bogotá D.C., Colombia

The main function is the development in the projects of configuration and maintenance of VoIP servers under Red Hat Linux, Centos, Ubuntu, Asterisk, Elastix, basic IVRs, analog trunks, SIP trunks, configuration of gateways and SIP phones.Management of Asterisk servers based on Linux Centos, support for companies of different types which have contracted services, management of Zimbra mail servers, Zamba active directory, Firewall pfsense.COVINOC: 100% Asterisk and Avaya PBX integration, call recording under Asterisk.ADCAP: Asterisk PBX integration and NETRIX turret system for cash desks.CIC Travel: Asterisk PBX implementation for 5 cities in Colombia and integration with PBX in Peru and Argentina.

Administration of telephone platform Meridian Nortel version CS1000, 81C, 61C and 11C, Avaya Proactive Contact (APC), Gateways Cellular Eurotech and Lyrics, Basic management of Asterisk system, Management of Linux and Windows servers.Monitoring, review, control, management and support for voice and data network equipment, backup policies, windows and linux servers, communication links and power plant.

On-site technical support is provided for the management of AVAYA and NORTEL brand devices, preventive and corrective maintenance, internal management.Support on the AVAYA CS1000 platform, management and programming of the system, knowledge of its functions and problem solving on it, recording systems on the integrated platform by NORTEL and the AACC6 Contact Center system.