Ella Hall Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Fortescue Metals GroupOperations Centre• Work with level 3 resolver teams to Identify, Automate (where possible) and Document repeatable tasks to be left-shifted to level 2 support or Service Desk.• Identify, build and document brand new advanced PowerShell GUI tools and scripts for use by multiple teams to reduce the time, difficulty and inconsistency of repeatable tasks.• Work as a member of the new level 2 support team that we are building for the customer… Show more Fortescue Metals GroupOperations Centre• Work with level 3 resolver teams to Identify, Automate (where possible) and Document repeatable tasks to be left-shifted to level 2 support or Service Desk.• Identify, build and document brand new advanced PowerShell GUI tools and scripts for use by multiple teams to reduce the time, difficulty and inconsistency of repeatable tasks.• Work as a member of the new level 2 support team that we are building for the customer, completing the day-to-day work and responsibilities of the team.• Operate on a 24/7 roster as the Major Incident Manager, performing initial troubleshooting, handling stakeholder communications and managing resolution efforts. Show less

Perth, Western Australia, Australia

WA PoliceDesktop Services• Perform remote and on-site software, hardware and OS troubleshooting.• Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.• Developed PowerShell scripts for use by Level 1 and 2 Technicians to decrease time required to apply common fixes to known issues, resulting in an average of 25 hours per day of productive time saved.• Created a universal PowerShell GUI tool… Show more WA PoliceDesktop Services• Perform remote and on-site software, hardware and OS troubleshooting.• Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.• Developed PowerShell scripts for use by Level 1 and 2 Technicians to decrease time required to apply common fixes to known issues, resulting in an average of 25 hours per day of productive time saved.• Created a universal PowerShell GUI tool that provides direct and easy access for Technicians to run PowerShell scripts on remote computers.• Collaborated with Level 3 teams in problem management of high impact on-going issues and providing the Service Desk with PowerShell scripts to apply fixes in an efficient manner. Show less

Perth, Western Australia, Australia

St John WAEnd User Computing• Provided remote and on-site support through software and hardware troubleshooting to sites both on and off of the domain.• Schedule and undertake travel to Ambulance Depots and Medical Centers in the metropolitan area to provide on-site support.• Carry out the desktop to laptop replacement project to sites in the metropolitan area.• Implemented method of tracking stock levels to reduce time required to ensure sufficient levels.

Perth, Western Australia, Australia

WA PoliceService Desk• Performed Major Incident Management on Priority 1 and 2 incidents, including the assessment of business impact, remote troubleshooting, management of resolution efforts and stakeholder communication.• Provided first point of contact support for incoming calls and emails to the Service Desk outside of business hours.• Managed the Service Desk’s ticket templates to ensure consistent and accurate data is entered to allow for automated reporting… Show more WA PoliceService Desk• Performed Major Incident Management on Priority 1 and 2 incidents, including the assessment of business impact, remote troubleshooting, management of resolution efforts and stakeholder communication.• Provided first point of contact support for incoming calls and emails to the Service Desk outside of business hours.• Managed the Service Desk’s ticket templates to ensure consistent and accurate data is entered to allow for automated reporting and trend analysis of common call/email drivers.• Migrated and updated internal knowledge base data to new in-house knowledge base application. Show less

Perth, Western Australia, Australia

WA PoliceService Desk• Performed technical troubleshooting and request fulfillment for incoming calls and emails.• Created and published multiple user guides for key call drivers that each received 10,000+ views within the first 12 months of publication.

Education record

Graphic Design