Ella Hall Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Fortescue Metals GroupOperations Centre
• Work with level 3 resolver teams to Identify, Automate (where possible) and Document repeatable tasks to be left-shifted to level 2 support or Service Desk.
• Identify, build and document brand new advanced PowerShell GUI tools and scripts for use by multiple teams to reduce the time, difficulty and inconsistency of repeatable tasks.
• Work as a member of the new level 2 support team that we are building for the customer… Show more Fortescue Metals GroupOperations Centre
• Work as a member of the new level 2 support team that we are building for the customer, completing the day-to-day work and responsibilities of the team.
• Operate on a 24/7 roster as the Major Incident Manager, performing initial troubleshooting, handling stakeholder communications and managing resolution efforts. Show less

Perth, Western Australia, Australia

• WA PoliceDesktop Services
• Perform remote and on-site software, hardware and OS troubleshooting.
• Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
• Developed PowerShell scripts for use by Level 1 and 2 Technicians to decrease time required to apply common fixes to known issues, resulting in an average of 25 hours per day of productive time saved.
• Created a universal PowerShell GUI tool… Show more WA PoliceDesktop Services
• Created a universal PowerShell GUI tool that provides direct and easy access for Technicians to run PowerShell scripts on remote computers.

Perth, Western Australia, Australia

• St John WAEnd User Computing
• Provided remote and on-site support through software and hardware troubleshooting to sites both on and off of the domain.
• Schedule and undertake travel to Ambulance Depots and Medical Centers in the metropolitan area to provide on-site support.
• Carry out the desktop to laptop replacement project to sites in the metropolitan area.
• Implemented method of tracking stock levels to reduce time required to ensure sufficient levels.

Perth, Western Australia, Australia

• WA PoliceService Desk
• Performed Major Incident Management on Priority 1 and 2 incidents, including the assessment of business impact, remote troubleshooting, management of resolution efforts and stakeholder communication.
• Provided first point of contact support for incoming calls and emails to the Service Desk outside of business hours.
• Managed the Service Desk’s ticket templates to ensure consistent and accurate data is entered to allow for automated reporting… Show more WA PoliceService Desk
• Managed the Service Desk’s ticket templates to ensure consistent and accurate data is entered to allow for automated reporting and trend analysis of common call/email drivers.
• Migrated and updated internal knowledge base data to new in-house knowledge base application. Show less

Perth, Western Australia, Australia

• WA PoliceService Desk
• Performed technical troubleshooting and request fulfillment for incoming calls and emails.
• Created and published multiple user guides for key call drivers that each received 10,000+ views within the first 12 months of publication.

Education record

Graphic Design