Chuck Dunagan Email & Phone Number

Kansas City, Missouri Area

Spearheaded creation of Mid-Continent Group’s VMware Infrastructure Farms (Production and Development)Instrumental in developing and implementing Site Recovery Manager (SRM) for Business Continuity and Disaster Recovery PlansIntegrated the VMware Infrastructure (VM Images) into the Avamar backup processes to utilize de-duplicationAdminister Avamar, Data Domain and EMC Networker for the enterprise Responsible for end-to-end management of all storage/SAN devices. Management of replicated EMC Symmetrix DMX and VMAX via SRDF/S. Migration of VMAX TDEV to VPLEX Virtual Volumes and creation of VPLEX Distributed Volumes, VPLEX Metro to replace SRM, Management of fibre channel and iSCSI SAN, VMAX and Clariion storage systems, Experience zoning, mapping and masking with Cisco and Brocade switches. Design, storage allocation and presentation, replication, and migration experience. Experience implementing and troubleshooting multiple EMC hardware platforms and software solutions.Member of team responsible for implementing and maintaining hot failover disaster recovery site, including synchronous storage replication, global Windows clusters, and distributed VMware ESX farms with failover using Site Recovery Manager. Reduced RTO from five days to less than 90 minutes.Responsible for installation and administration of Development, QA and Production environments which include Windows and VMware servers at MCG’s central office and remote branch offices. Responsible for identifying hardware requirements and designing configurations, installation of hardware and software, and ongoing support. Administration of distributed Windows clusters and standalone servers, Print server, SMS2003, WSUS, VMware ESX clusters, and virtual machines. Manage 25 ESX hosts, 30 physical Windows servers and clusters, and over 350 virtual servers. Administration of Citrix farm and published applications.

• Responsibilities include evaluating new technologies and providing guidance for future adoption; working directly with vendors to provide direction for long-term strategy, utilization, growth, and capacity planning; server consolidation and reduction of server sprawl through virtualization, optimization, consolidation of business processes, and leveraging the private cloud to enable business agility. • Management of user and computer accounts, group membership, DNS, and security.• Hands-on experience in all stages of the system life-cycle, including, design, architecture, testing, deployment, administration, and support• Adept at developing effective procedures, project documentation and milestones, and technical specifications

Comprehensive remote and onsite support provided to Home and Branch offices. Maintained software for all departments Setup and reallocating of hardware Maintaining and troubleshooting software and networking portions of the PC Infrastructure environment. Administered User accounts and file permissions in the Windows environment

Comprehensive onsite support provided throughout the state of Oklahoma. Installation and testing compatibility of software in the Windows 2000 environment. Responsible for deployment, installation, upgrades, and troubleshooting of client computer equipment to offices and Power plants across the state.

Analyzed user requirements, procedures and problems to fulfill user requests. Establish and coordinate priorities, monitored help desk processes and workflows, and provided purchasing support Utilized Norton Ghost to prepare client PC's for deployment

Installation, upgrades, and troubleshooting of client computer equipment. Reallocating machine resources Maintaining and troubleshooting software and networking portions of the infrastructure environment. Responsible for direct support of desktop PC services and peripheral equipment. Administered user accounts and file permissions on UNIX and NT servers.

First level technical support for Gateway computer customers. Determined if problems were hardware or software related through sometimes elaborate technical support and resolved problems with customers in a step by step process. Ordered and installed any required parts or components promptly. Served as a mentor for other technicians and newbie's.