Cathie Dunigan Email & Phone Number

Louisville, Kentucky, United States

Louisville, Ky

Performs a wide range of activities associated with assisting the Alliant Purchasing team to manage Client Service excellence. Prepares written and electronic communications to clients, suppliers, Premier and Alliant Purchasing staffConnects members to contract pricing and researches pricing discrepancies in order to provides member assistance in obtaining manufacturer credits when necessary.Responsible for updates to and integrity of salesforce database member information including contact information, and facility assignments.Performs product searches, electronic price activations, and registrations for new members through the Premierinc.com website as needed to support Account Managers.Maintains the employee discount opportunity information on behalf of Alliant Purchasing members.Maintains and updates best practices for job functions as needed or directed.Prepares electronic documents for presentation and proposals including RFPs.

Louisville, Ky

Louisville, Kentucky Area

 Coordinate patient appointments and scheduling to ensure optimal clinician productivity and customer satisfaction  Support the business by providing exceptional customer service and cultivating relationships with referral providers  Obtain and enter accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system  Answer and direct inquiries from patients, referral sources, payors and co-workers in order to provide timely and accurate responses  Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction

Corydon, In

Life Skills Instructor for individuals with disabilities living in a supported living environment. Supervise learning and reinforcing daily living skills, independent living skills and accessing community activities and supports. Conducted research to identify appropriate grant funding opportunities and develop responsive proposals in support of new service options and expanded services. Assisted multi-departmental areas in the development and setup of service systems, including policy and procedure manuals, recruitment of staff and daily operating procedures. Coordinated the agency’s annual and semi-annual performance evaluation process and assist in the development of program evaluation for new programs. Monitored program operations in order to ensure compliance with accreditation standards and guidelines and Federal and State requirements, including compliance with HIPPA regulations. Key Achievements: Superlative track record in grant funding. Developed 35 grant proposals in a 24 month period which generated 1.25 million. Developed procedural and training manuals used for implementing training contracts, procurement procedures, computer maintenance and HIPPA Security.  Conducted an annual Satisfaction Survey and prepared written analysis of survey results.

Louisville, Ky

Management the Request for Proposal process for Corporate Pharmacy, including process development, development of responsive proposals in support of new pharmacy business, and creation of strategic responses based on competitive intelligence. Revision and maintenance of a database repository for common pharmacy related questions.Key Achievements: Managed multiple RFP projects with demanding deadlines, meeting deadlines 100% of the time  Consistently met and exceeded goals, responding to over 400 proposals in 2009 with a win/retention success rate of 35% Created a tracking tool to manage and report on proposal process and completion Updated over 600 obsolete standard RFP responses in 2008 and developed a process for keeping responses current. Created over 300 new RFP responses in 2009 to add to database Developed Executive Summary and Cover Letter template to use with new, pharmacy-only line of business RFP development

Louisville, Ky

Worked collaboratively to develop and write and publish policies and procedures for Pharmacy, Claims, Contact Center, Automated Enrollment and CMS Processing in addition to my primary business areas of Medicare Enrollment Maintenance and Group Medicare.Key Achievements: Identified a process gap regarding personal ID merge requests, initiated meetings collaboratively with multiple impacted departments in order to map out a process flow.  Created a document inventory that identified polices and procedures were impacted a major IT project that would either require modification or elimination. Wrote the procedure pertaining to a Letter Generator workaround process under a short time constraint and continued to update it as the workaround was refined. Identified and documented gaps for multiple Medicare business areas which resulted in the commitment of resources and ultimate hiring of additional resources to support the Medicare business.

Madison, In

Supervised up to 4 staff, developed policies and procedures, maintained quality assurance standards for data entry; prepared monthly data reports for local focus groups. Conducted community based orientation training and provided technical assistance to individuals who were seeking to be certified or licensed home-based childcare providers. Developed regional training plans and grant proposals and initiated Requests for Proposals to cultivate additional resources for the agency. Conducted bidders’ conferences and negotiated contractual agreements for all program services, and monitored all contracts for compliance. Worked as a member of a team in order to establish goals and performance objectives for direct service staffKey Achievements: Designed, coordinated and managed a multi-million dollar federally funded employment and training program in an 18 county area, serving 600-1000 youth and adults annually. Co-designed and implemented a competency based system for training youth in employability and work maturity skills. Developed linkages with area business, industry and technical training institutions to design and implement contractual services for a wide variety of clientele.

Bachelor Of Science (Bs), Sociology

Master Of Arts (Ma), Counseling Psychology