•Manage a complex global portfolio of Strategic Diamond Accounts (Toyota, Adidas, TikTok) as the main account lead, with multiple lines of business/foreign markets under each and grossing over $15M in Annual Contract Value•Conduct recurring QBR deep dives with C-Suite and Senior stakeholder audiences by translating our advertising analytics data into consultative upsell conversations, extensive knowledge of Salesforce/Looker to provide working insights our brands can use to build out their international Programmatic & CTV campaigns and cost saving initiatives •Liaison with cross-functional partners including Product, Engineering, Technical Services, Sales to drive successful customer outcomes, improve platform adoption, and increase account renewals; ended FY24 Q3 at 125% to quota•Composed a new framework to accelerate product value realization that was implemented across the West Coast territory and new business teams by establishing a better understanding of our benchmarks & tools; resulted in saving near churned accounts worth over $1M in revenue•Partner with Insights & Research team to implement betas and spearhead post-mortems for our technical SAAS / IAAS product suite, with an emphasis in the LLMs capabilities of our core AI enterprise technology and Machine Learning solutions•Train and continuously mentor new hire quarterly cohorts in their 3 month ramp-up period & beyond by participating in the Revenue Training Committee

•Play a pivotal role in guiding Executive Leadership to enhance and refine their Customer Success operations, from initial sales to onboarding and account renewals•Design detailed customer journey maps and develop strategic playbooks to empower high performing CSM teams deliver tangible value at each interaction point, ensuring clients fully benefit from their SaaS solutions•Implement comprehensive onboarding programs designed to quickly deliver initial value, promote long-term product use, and facilitate proactive interactions by the CS org •Execute scalable Standard Operating Procedures, streamlining the new hire training program and effectively shaving 2 months off the onboarding cycle

•Provided hands on support for enterprise teams within a $2M portfolio (Coca-Cola, Ford, Honda); ensured successful customer kickoffs and solved intricate technical issues with the assigned Technical Account Manager•Trained key account decision makers to become self sufficient champions and equipped them to educate their teams on our SAAS platform, maintained performance via biweekly status call cadence•Managed end-to-end implementations for 5 monthly clients by defining project timelines and success goals; extended hands on support to peers handling challenging rollouts •Hired and onboarded a team of 7 Junior CSMs in our emerging Mexico region; created a standardized playbook that was successfully adopted across all five US national offices to ensure consistent performanceDuring my tenure, Samsara was rising as a Series B unicorn startup. I joined as one of the founding members during its Early Stage and Pre-IPO hyper growth phase.

•Educated Key Decision Makers by storytelling analysis of account data, forecasted return on investment brought in by Yelp advertising platform via routine check ins and QBRs•Negotiated mid-market size deals through a full outbound sales cycle (from discovery call to product demo to closing negotiations), acted as the POC post sale to ensure upsell opportunities and achieved 110% client retention rate •Played active role as escalation point for 200 accounts in portfolio by proactively identifying risks and developing mitigation plans, reduced churn by 5% quarter over quarter•Executed 8+ trainings weekly for new client teams by successfully onboarding and attaining strong product adoption, proposed solutions to scale expansion and maximize revenue

•Managed a Sales Team of 10 Direct Reports in a quota carrying role, a mixture of in-person and inbound phone sales - responsible for upselling boutique luxury furniture to an established Bay Area clientele and Interior Design partners, team grossed over $4M in sales during tenure and grew Diamond status client base from 1000 to 1500•Acted as main escalation point for any client disputes or furniture delays, worked with internal CRM to manage 75 deliveries a week•Built the Sales Team with no previous sales background and converted the Powell Street location into the highest grossing Flagship Store throughout the West Coast region, Top Performing Individual Contributors were averaging $15K weekly •Liaisoned with Distribution Warehouse management to ensure inventory was fully stocked, store had over 400 unique merchandise at any given time•Created biweekly staff scheduling according to employee availability and onboarded 15 new hires •Responsible for creating the store's monthly Profit & Loss Statements, providing a summary of sales revenue and store expenses to District Leadership throughout FY16-FY18