Charles Woolum Email & Phone Number

Lexington, Kentucky Area

Provide technology support to medical faculty and studentsDesign and structure course content for use within learning management systemsSchedule and edit lecture captures for the College of MedicineResearch new and upcoming technological advances in higher educationEngage faculty and students in dialogue about educational technologyPerform intermediate level analysis and problem solving on projects and case by case basisIdentify, evaluate and support the educational technology needs of faculty and studentsCollaborate on subcommittees on the implementation of medical campus expansion through curriculum, technology, and facilities.Lead projects for building design, educational curricular change.

Knoxville, Tennessee

Analyze, design, maintain, and document intermediate level information technology services.Test and verify intermediate level technological procedures and evaluate intermediate level information technology processes.Identify, evaluate, support the information technology needs of users. Consults with a diverse clientele internal to the University.Monitor, assess, and document information technology classroom training needs. Provide specialized services to include training, instructional design, multimedia design, information design.Manage and maintain intermediate sized projects with independence. Respond to small scale technical issues. Possess in-depth knowledge of industry and information technology instructional devices. Research and train on new technologies. Perform intermediate level analysis and problem solving as necessary to complete specific assignments. Provide input on project planning as well as guidance to colleagues and users.

- Serve as system administrator for university’s learning management system, Blackboard 8, 9, and 9.1- Provide technical support for students, faculty, and staff for Blackboard- Conduct training for faculty/staff and students in the use of Blackboard- Develop help documentation for use of Blackboard at the university- Consult university faculty on integration of appropriate technology with their teaching content- Assist the university helpdesk with training on Blackboard support calls- Test new technology, both software and hardware for instructional use- Instruct faculty/staff on the use of new instructional technologies available- Collaborate with others in Information Technology Department at the university and other institutions

- Planned and opened 1.5 million dollar student funded technology center- Created software images for deployment to 150+ machines- Formed and hired team of student personnel to staff the Technology Commons- Collaborated with several levels of university administration from the building phase to the operational phase of the Technology Commons- Worked with and helped maintain budget used to open and operate the Technology Commons.- Co-created and worked with the Learning Environment for Academia’s Future (LEAF) committee to begin a program for faculty to use an incubator classroom to more effectively teach students through the implementation and use of new technology- Served as full-time Blackboard Course & Content management support and training as part of an extended cross-training program within the Instructional Technology division of Information Technology

- Consulted users on use of technology in both academic and administrative offices- Updated computer software/hardware in both academic and administrative offices- Developed and implemented utility tools for troubleshooting and repairing software/hardware problems on personal computers- Performed troubleshooting and consultation for users on Macintosh computers- Addressed user issues concerning desktop computer support via phone-based helpdesk- Conducted workshops on various software applications and general computer use

Master Of Arts (M.A.), Instructional Leadership

Bachelor Of Science (B.S.), Mathematics Teacher Education

Bachelor Of Science (B.S.), Statistics