Cheng-Dar Yang Email & Phone Number

New York, Ny, Us

New York, New York, United States

Build out a pre-sales engineering team. Define and align operational processes and tools with the sales team to manage and track accounts/sales cycle. Engage with Product and Engineering to provide feedback and recommendations to enhance the product. Coach/mentor/upskill team members.

New York, New York, United States

Engage prospects during the sales cycle to facilitate adoption of CLEAR identity solutions. Guide partners through post sales integration and production launch support. Gather prospect and partner feedback and signals to better align on product feature prioritization.

Stamford, Connecticut, United States

Provide consultation services with focus on process automation to varying verticals including financial, health care, energy, and manufacturing.• Work with clients to build and stand-up RPA programs for the organization. Including program workflow, developer training, and formation of internal CoE team to manage the program lifecycle• Assess, design, develop and deploy automation solution per client requirements• Learn and evaluate RPA platforms and add-on services to provide best solution for client needs• Establish and maintain client relationship to facilitate future projects

Robotic Process Automation (RPA) consultation providing process automation solutions to clients using Automation Anywhere’s RPA platform.• Conduct process assessments to determine automation candidates based on ROI, process complexity, and business impact• Design automation solution and refactor existing process to further optimize and integrate with an automated solution• Develop and deploy automations using Automation Anywhere’s v11 and A2019 platforms• Provide Process Design Document, Solution Design Document and Runbook throughout various stages of the project

New York, Ny

Gather and review client’s business and technical requirements. Research, learn, design and execute solutions to address technical issues and streamline business process.• Design, build, and automate data import process between third party contacts data service and email list management system hosted on Amazon Web Services EC2• Build and deploy Shopify application using Python (Django framework) and PostgreSQL hosted on Heroku cloud services• Improve DevOps by integrating Bitbucket and Gulp (Node.js) along with existing Jira and Confluence for process automation from business requirements to deployment

Researched, designed and prototyped new product features based on requirements gathered from customers and field engineers to further solution competitiveness and customer satisfaction.• Interfaced with customers and stakeholders to gain product feedback and gather new requirements• Architected new functionality to address product deficiencies by drawing from personal expertise in technicaloperations and support• Design philosophy focused on increasing productivity for frontline support engineer by providing detailed but simple warning/error messages, recommending steps for resolution, and process automation• Prototyped solutions in LAMP stack utilizing off-the-shelf and open source software products allowing quick concept to market

Managed resolution of high-profile, high-severity customer issues that boosted customer retention and enabled future sales.• Catalyzed and orchestrated multi-level meetings between customer’s management team and internal teams to rebuild relationships, restoring customer confidence and rescuing the account• Briefed senior executives via strategic summaries of customer crisis management issues so that executives had proper context when meeting with customers• As final line of support, performed troubleshooting of customer’s technical issues with engineers and advised patches as necessary. Quickly resolved outages that could impact business. Established reputation as fastest, most accurate troubleshooter on the team• Provided feedback to Product Development on deployment best practices, post customer engagement, sparing other customers similar issues and reducing the cost of customer support

Provided SDLC management and engineering support that enabled developers to focus on building products.• Managed and participated in software development team utilizing traditional waterfall and iterative AGILE methodologies• Implemented VMWare virtualization to increase developer productivity and reduce cost • Responsible for development and execution of product load testing across various platforms• Designed, budgeted, and procured the build out of engineering and QA testing lab• Provided 3rd level Cisco CVP/Audium product support to customers and partners world-wide• Developed criteria for partner certification for integration with Contact Center products, which facilitated increased sales channels. Also developed and coached supporting team across different continents with adherence to corporate support policies and SLAs• Planned and executed M&A integration of existing Audium IT systems into Cisco corporate systems

Primary oversight for all technical aspects of company operations including IT services, data/voice communication networks, internal support staff, and customer deployment. Functioned in highly dynamic, hands-on role critical in startup environment.• Defined network policies and methodologies for streamlining development process• Managed and coached development team during QA testing phase of each software product release cycle• Administered MS Exchange server and external SMTP mail relay hosts• Integrated Windows 2003 AD/FS servers and Linux servers using Samba• Designed network infrastructure and VPN access to optimize security, performance, and availability• Tested web application servers; e.g., WebSphere, Tomcat, and Weblogic for product compatibility and scalability• Implemented PHP based web system for internal knowledgebase and customer support tracking• Standardized Linux environment for Java development team to reduce operating expenses• Evaluated, recommended, and procured services, hardware, and software

Provided academic and administrative technical support for school districts.• Installed, upgraded, and maintained Windows/Netware/Apple fileservers and MS Exchange/Lotus Notes/First Class messaging system for large school districts• Designed, implemented, and maintained network scheme and infrastructure to optimize performance• Increased security measures on Macintosh and PC workstations for usage in public access area• Connected fiber cables between buildings and added nodes to Token ring/ Ethernet/ FDDI network• Managed network support services team and defined policies and procedures for services

Network Systems Administrator 1994 – 1995• Maintained college’s administrative database system, cc:Mail e-mail system, and Netware file servers• Designed and implemented switches, routers, and bridges to reduce network load and traffic• Project lead for bringing network connections to student dorm rooms across entire campus• Developed the initial version of the college websiteSystem Analyst/Student Computer Center Manager 1992 – 1994• Managed three computer centers and staff of 35 team members• Mentored and coached staff to enable professional development of the individual team members• Responsible for network installations in disparate network topologies and cabling schemes ranging from telephone copper wiring in BDF/FDF to fiber optic trunks between buildings