Ceara Maitland Email & Phone Number

Snohomish, Wa, Us

United States

Phoenix, Arizona, United States

• Manages, leads, and supports activities of the account and sales teams• Hires and manages performance of assigned departmental employees• Ensures the assigned employees are trained on current products and processes• Implements employee development, formalized and scheduled training programs for assigned employees• Develops, implements, and monitors departmental goals and KPIs• Manages special projects as assigned• Responsible for data analysis and performance reporting creation and delivery• Creates executive relationships with large wholesale customer operation teams• Provides escalation support to direct employees and customers

Broomfield, Colorado, United States

Broomfield, Colorado

Broomfield, Colorado

• Owns and manages all customer communications pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company.• Communicates order status in a timely manner to customers via conference call, emails, and phone calls.• Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests.• Proactively coordinates with sales and sales engineers on the pre-sales engagement process to ensure product compliance and solutions definition. • Consults with sales, sales engineering, and downstream organizations to ensure factory supportability, and to obtain assistance with answering any customer inquiries regarding the company’s network and service offerings.• Assists as an escalation point with billing research, billing inquiries and helps identify root cause of billing disputes. Initiates, develops, and manages action plans to correct and prevent the reoccurrence of specific dispute types, and has authority to approve customer credits within established limits.

Broomfield, Colorado

• Responsible for ensuring that orders are ready for scheduling. • Creates meetings/manages multiple calendars through SalesForce. • Monitors, tracks and reports status of customer implementations.• Provides customer with information on basic company products and services, equipment, and intervals.• Professionally interacts with other teams to provide positive customer service.• Manages incoming phone calls and emails from customers and internal.

Criminal Justice, Criminal Justice And Corrections

Activities and Societies: Alpha Sigma Tau Sorority, College Republicans,President of College Republicans 2014-2015

Bs, Pre-Law Studies/Computer Information Systems