Cheryl Arbogast Email & Phone Number

Holland, Ohio

Manage a TEM team of 11 associates, provide guidance and input to project team with on-boarding new clients. Set up best practices of measurement of goals, projects, and metrics. Provide day to day operations support.

United States

Assisted Parker Hannifin with changing TEM (telecom expense management) vendors. Managed the LOA (Letter of Authorization) process, managed day to day issues with old vendor, Sakon. Provided input and direction while moving to new vendor, Calero.

Cleveland, Ohio, United States

• Flynn Restaurant Group Aug ’18-Apr ‘20o Managed telecom account cleanup projects: Apple American Group – documenting a 71% annual savings or $1,862,887 Pan American Group – documenting a 35% annual savings or.
• Western Reserve Group May ’18-Aug ‘18o Provided training and assistance to on-site telecommunications personnelo Completed full telecom billing review – provided recommendation of annual savings of $300Ko Completed.

Wadsworth, Ohio

Contract with GE -- Provided Main Switchboard Services for Cleveland LocationContract with Sandridge Food Services -- Telecom Billing Review - documented $2.5K annual savingsSub-Contractor with TEK SystemsContract with Western Reserve Groups -- Telecom Billing Review - documented $300K annual savingsContract with Flynn Management Group -- Telecom Billing.

Responsible for the Global Telecommunications environment including US PBX support, European PBX support, Vendor Management, Billing Management, Calling Card, Cell Phone and Blackberry management. Managed a $1.2M US telecommunications budget providing an annual savings of $100k per year over a 2.5 year period. Oversaw an RFP process to review and recommend.

Designed and developed voice disaster recovery procedures, generated client documentation and testing procedures using a Project Management process.Project Management coordination of voice disaster recovery plans from zero published or tested plans to over 200 published and tested plans requiring additional resources to meet customer demands. Work daily.

Managed Avaya telecommunication systems, including voice mail systems for 10 geographically dispersed facilities, 7 of which hosted distributed call centers. Managed telecommunication system installations, system moves, and system deinstallations.Monitored and managed networking for all US facilities.Completed site reviews, documented facilities in.

Managed five facilities in the United States and two in Canada.Administered Siemens PBX and voicemail systems, Aspect switch, Nortel PBX, and Lucent PBX and voice mail systems.Monitored and managed networking for all US and Canadian sites.Project manager for installation of new Aspect call center switch in Canadian office.Completed a successful Year 2000.

Managed Lucent telecommunication systems including voice mail for three facilities within the United States.Co-lead three projects that updated PBX and voice mail systems at all three locations. Included documenting all existing voice jacks and extended demarcs.Oversaw the telecommunication cabling during the construction phase of a new corporate office.