Training Lead
Lead and encourage customer engagement, drive sales and awareness of Apple’s value proposition for business, and build loyalty Maintain efficient and positive customer journey through identifying obstacles, making strategic adjustments, and anticipating potential process changesDevelop strategies with the Shopping and Repair Experience Manager to increase access to our customers, reduce customer wait times, and meet customer demandDevelop strategies with the Leaders and Managers to plan employee development base on reporting and team opportunities and align with team weekly, quarterly and yearly goal.Review and assess store reporting and customer feedback daily and share with the leadership team to make adjustments, recognize successes and find opportunities for improvement in key areas in the Business.Be a resource to identify training opportunities for team members and partner with People Manager to suggest plans for skill improvement. Be an early adopter and change agent for new products and services, our ecosystem, and company initiatives in-store and onlineBe a role model and mentor others in the overall experience by driving sales, maintaining up-to-date product & service knowledge, purchasing options- including financing and carrier offers, technical help and repair solutions through the Apple Steps of Service.Energize, inform, and align store employees around store performance goals and communications.Address time-sensitive employee feedback, questions and concerns and escalate to a store leadership as appropriate.Recommend daily staffing and scheduling to the store leadership team to align with changing customer and/or employee needs and traffic patterns.Address the operational needs of the store, including, but not limited to, visual standards, urgent maintenance issues, and Loss Prevention partnership.Fulfill the responsibilities of the Support role in alignment with Apple’s policies and procedures.Perform other duties as assigned.
