Ceasar Jr. Concepcion Email & Phone Number

Winter Park, Florida, United States

Folsom, California, United States

Administers various systems in 8 sites which include Windows Servers, Linux Servers, VMWare servers and virtual machines, Infrastructure, IP Telephony and Specialized Computer systems. Also creation of an In-house Wordpress website

Eastwood, Quezon City, Philippines

- Working under the direction of the global customer manager, SPOC to the service delivery Providers / Customer / Local organizations for operational matters- Manage and own the regional daily relationships with the provider organization / customer for the designated customer contract of the region- Control, monitor and maintain or improve the OSS performance of the partners (against location, customer account etc.),- Actively involved in the change management process and responsible for the driving of responses by the partner organizations to customer required change requests, including the necessary negotiation with the partner around solution design and price- Provide the main communication link between GOSS and customers- On occasions, support the solution design and development of OSS proposals by ATOS, including the review of underpinning provider proposals, from both a process/technology and financial perspective- Actively support innovation and continuous improvement initiatives and encourage/facilitate their successful use by the partner

Eastwood City, Quezon City, Philippines

Role summary: Monitor and deploy Desk Side and Workplace Maintenance services in an enterprise customer environment, as well as support service delivery managers in service operations and service management aspects. Specifically: Distribute job orders, Live Monitor and proactively review operational status from Incident Management Tools Framework, as well as operating level agreements, KPI requirements, and escalate non-compliance / breaches. Participate in Quality, Knowledge, Problem and Change Management activities as required.During Live Monitoring, drive compliance with documented policies and procedures, metrics accomplishments are reported, and support service delivery managers during service performance reviews and continuous improvement activities.Responsibilities:1. Validate and assign job orders to Service Providers to perform workplace maintenance and fulfill service requests.2. Monitor the Lifecycle of all deployed job orders through standard incident management tools, and escalate service level breaches and service compliance issues, as well as drive compliance through operational reviews with Service Providers. 3. Act as a subject matter expert of the organization on operations review and service management related matters, and support service management in operations review and service management-related meetings, initiatives and projects