Christopher Eastman Email & Phone Number

Washington D.C. Metro Area

Ensuring our clients get maximum value from their investment in the ServiceNow platform. How? Quantify customer success with KPIs tied to business outcomes, enable with best practices, demonstrate value attained, and repeat.

Potomac, Maryland

Providing Program Management, Enterprise Architecture, and Best Practices Management services to a variety of clients including Wells Fargo Mortgage, National Institutes of Health, NASD (now FINRA), MedImmune, FAA, and EPA.

Reston, Virginia

Leading the Solutions Division for CRI Advantage, a ServiceNow Bronze Partner. Enabling Client Success with Innovative Applications of technology, focused on ServiceNow Platform as a Service (PaaS) business solutions and Cyber Security.Managed successful agile implementations of ServiceNow Enterprise at multiple state and local organizations, including a.

Washington D.C. Metro Area

• Program Manager at Department of EnergyResponsible for customer relationship and all delivery under the iManage 2.0 contract ($15 million annually), providing financial systems services to the Department of Energy’s.
• Utilizing a strong background in project management, data management, and systems development to provide best value technology services from a mix of large and small business partners
• Innovations include enterprise level cross-project and cross-contract dependencies analysis, and key projects dashboard
• Single point of contact for all tasks executed by Team CRI, a CTA consisting of five companies leveraging diverse skills; outstanding CPARS ratings

PMO For NIH Centralzed Financial Systems

Responsible for the success of financial systems PMO by ensuring timely completion of tasks, effective resource allocation, and customer satisfaction through compliance the terms of our contract. Managed diverse team of senior subject matter experts. Oversaw two option year awards.

EPA, Department Of State

Formerly Jacob and Sundstrom.Provided strategy and governance consulting services to government clients. Co-managed nationwide upgrade of physical access control systems at EPA facilities.

Example of work through Entrusted Partners:Developed and documented IT project governance process, including checkpoints, goals, artifacts, and participants. Developed transparent best practices management processes for organizing, creating, updating, publishing, communicating, and retiring policies, standards, etc.

Washington, DC

Responsible for managing and reorganizing IT department after multiple acquisitions, and relationship management between IT and business units. Developed and managed capital and operations budgets. Responsible for staffing and vendor negotiations. Oversaw deployment of corporate network and guest internet services.

Defined and built a business unit that provided enterprise-level data management services, including architecture, relational databases, data warehousing, OLAP tools, and data modeling.P&L responsibility for delivery of consulting services that generated $5 million in revenue annually. Hired and managed a team of 25 technical consultants.

• Built a department responsible for the development of all accounting, marketing, business operations, and decision support applications.
• Responsible for business process improvements and requirements. Wrote business requirements and application architecture documents.
• Hired and managed permanent staff and consultants. Project Manager for all application development.
• Reviewed and optimized central database design.

• Provided database development and tuning consulting services to commercial clients
• Account manager for multiple offices of a major telecommunications firm
• Assisted in developing and reviewing Sybase Education courses
• Contributing author and editor to Physical Database Design for Sybase SQL Server, 1994, Prentice Hall Publishers.

Bachelor Of Science (Bs), Management Science

Federal Cio Certification, Information Technology

Program sponsored by Federal CIO Council’s CIO University. Provides skills to support Clinger-Cohen Act core competencies.

Ms Information Technology Management, Graduate School Of Management And Technology

Bs Management Science / Decision Support Systems, Business