Violeta Ceban Email & Phone Number

Berlin, Germany

Berlin, Germany

Bucharest, Romania

- Manage end-to-end fulfillment of customer orders within Service Level Agreements (SLAs) while supporting the Parts Escalation Desk (PED) and performing backlog management.- Managed Planned Ship Date (PSD) and Planned Delivery Level (PDL) to ensure on-time delivery by collaborating closely with logistics and planning teams and effectively handling internal and external escalations.- Analyzed GEO supply and demand, minimum stock, low usage, demand spikes, and worked with the planning team to avoid shortages and minimize the impact on customers.- Demonstrated expertise in demand planning and forecasting based on historical demand and install base.Accomplishments:- Developed and implemented new processes to support the growing requirements of the business.- Successfully supported Marathon FOT and UAT project for Turkey, Israel, and MEA countries, which garnered positive feedback from the project team.- Created a manual order process to support the MEA roll-out and trained two new employees for go-live readiness.

Bucharest, Romania

- Managed order processing and tracking in SAP ERP system.- Monitored daily stock availability and escalated delays to suppliers and management.- Coordinated with customers, vendors, and forwarders to ensure timely delivery.- Provided timely and accurate responses to customer inquiries about order status, invoices, and tracking details.- Worked closely with C2C team to release blocked orders and inform them of payment information received from customers.- Maintained customer and material databases in SAP.- Entered customer forecasts in SAP and adjusted quantities and production plans as needed.- Handled RMA process and organized deliveries of faulty items to vendors.- Managed customer invoicing and created credit/debit notes.- Created export documentation, including Certificates of Origin, for each customer.Accomplishments:- Recognized by top management and customers for outstanding performance in customer service, achieving 50% above AOP for several months in MEA countries.- Developed a more efficient method for monitoring open cases in SalesForce, reducing the volume from 380 to 60 cases.- Successfully trained two new colleagues until they were able to work independently.

Bucharest, Romania

- Manage the database of training sessions, including past, current, and future sessions.- Assist the Training Manager in preparing the training curriculum and the annual training program.- Cooperate with employees and service providers, such as training agencies, taxis, and catering companies.- Process invoices for external trainings in Oracle V5, including creating requests and receiving invoices.Accomplishments:- Optimized the creation of training reports, reducing the creation time from 3 hours to 30 minutes, saving time and increasing efficiency.- Ensured business continuity during difficult times with one employee in minus and prioritized tasks to achieve the best results, which was recognized by all department managers.

Master'S Degree, Safety And Integrity Of Structures

Master'S Degree, Mechanical Engineering And European Project Semester

ERASMUS

Bachelor'S Degree, Industrial Logistics

High School Diploma, Mathematics And Informatics