Implementation and maintenance of QMS (ISO 9001 & ISO 13485).Developing quality strategy, objectives, policy, processes and systems to ensure organizations meet customer and regulatory requirements.Assist organizations in setting up certification and participating in certification audits.Training of staff on quality systems and application of procedures.Conduct internal and process audits.Develop, implement and manage key performance indicators (KPIs) for each area of responsibility.Conduct risk assessments of processes and tasks in different departments.Analyzing process outputs and metrics.Perform process cost assessments and measure waste.Modeling potential outcomes for process changes.Restructuring of processes and development of implementation plans and documentation of process changes.Facilitate sessions with users, SMEs to extract user and business requirements and translate them to technical specifications.Validation of Data extracted from the legacy system into the ERP system.Validation of the ERP system as per the Good Distribution Practices.

Setting up of a new wholesaling and distribution facility.Operational efficiency of the Customer Care, Inventory, Procurement, Warehouse and Distribution departments.Inventory management and control for the Medipost Group Holdings company.Quality and process risk management.Data analysis and decision making.Ensure regulatory compliance with requirements of the Medicines and Related Substances Act, 1965 (Act 101 of 1965) and the Pharmacy Act, 1974 (Act 53 of 1974). Chairing of bi-annual quality management review meetings.Implementation and maintenance of an Integrated Quality Management System (ISO 9001:2015 and ISO 13485:2016).Conducting internal and external audits and participating in 3rd party audits, drafting of reports, opening and closing of Corrective and Preventative Actions (CAPAs).Managing Line managers to ensure departmental outputs and strategic objectives.Optimization and streamlining of operations to improve productivity.Supplier and Service Provider management from drafting Technical Quality Agreements (TQA), audits to annual re-evaluations.Handling of customer and technical/product complaints.

Acting as a Responsible Pharmacist in their absence. Drafting and Revision of Standard Operating Procedures (SOPs).Ensuring regulatory compliance of the facility.

Managing and leading of the training staff of eight individualsManagement of Leadership development programsCareer path planning for employeesCapacity planning for the different departments within the organizationDevelopment of curricula and learning materialsTraining of senior managementManaging budgets and business plansWorking together with the different departments to develop training plansDevelopment and management of orientation programs for new employeesDevelopment of training and development policiesMonitoring and evaluation of training programs

Managing and leading the Jobs Fund project team of five individualsRecruitment of project staff and project participantsManaging the coordination of the working groups engaged in the projectDetailed project planning and controlManaging budgets and business plansProject implementation, monitoring and evaluationQuality assurance

Facilitation of classes for Pharmacist’s AssistantsAssessing portfolios of evidence assessment papersMentoring and coaching of Pharmacist’s Assistants and Interns

Marketing and selling of the cardiovascular portfolioManaging doctor and pharmacy networksGrowing the cardiovascular portfolio market shareMonitoring competitor activity and competitor's productsOrganizing conferences for doctors and other medical staffStaying informed about the activities of healthcare services in a particular area

Dispensing to retail customers