- Product Ownership: Take ownership of the data lake product and its overall success, acting as the primary point of contact for all product-related matters- Product Strategy: Partner with key stakeholders to define the product vision, strategy, and roadmap, ensuring alignment with business objectives and customer needs- Requirement Gathering: Engage with internal teams and external customers to comprehend their data storage and analysis requirements, translating them into clear and actionable product requirements- Prioritization and Planning: Work closely with development teams to prioritize features and enhancements based on customer needs, market trends, and business priorities. Develop and maintain a backlog of user stories and acceptance criteria- Product Development: Work with cross-functional teams, including data engineers, data scientists, and software developers, to oversee the product development lifecycle, ensuring timely delivery of high-quality features and functionalities- Stakeholder Management: Build strong relationships with stakeholders, ensuring effective communication, managing expectations, and providing regular updates on product progress and timelines- Agile Methodology: Drive agile practices within the team, including sprint planning, backlog refinement, and sprint reviews- Documentation: Create and maintain product documentation, including user guides, release notes, and technical specifications, ensuring clear and concise communication of product features and capabilities- Market Analysis: Stay up to date with industry trends, competitors, and emerging technologies in the field of data lakes and data management. Conduct market analysis to identify potential areas for innovation and product differentiation

Collaborating with executive leadership to verify that the team's priorities align with C-level OKRs. Mentoring team members on best Agile practices to facilitate continued growth and improvement. Working with cross functional teams to ensure a minimum of 3 sprints are ready and prioritized in the backlog at all times. Facilitated overhaul of entire online enrollment experience from inception through implementation and multiple testing iterations to ultimately increase conversions by 10%Led the Direct to Consumer team to set the gold standard at Cinch by creating repeatable processes that would be implemented across all teams in the organization. Created, maintained, and drove testing backlog for constant iterative changes on DTC site to increase lifetime value and lead to sale percentagesMet weekly with executive leadership to report on testing progress and ensure alignment on the evolution of the productVetted, installed, provided training, and continue to maintain chat client on DTC site to drive potential customers to live agents with the intent of closing sales

Guided customer implementation projects from inception through delivery and worked in partnership with IT and business leaders including project, program, and executive sponsors as well as vendor partners.  Defined objectives, created detailed plans, tracked progress against objectives, timelines, and budgets, providing overall monitoring and controlling of tasks, risks, and issues and appropriate status reporting in regards to project health as well as ensuring proper transition to support after project go-live. ✪ Took over a team unfamiliar with Agile methodologies, trained them, and implemented 2-week sprints as well as Agile ceremonies.✪ Led weekly projects status and monthly Steering Committee meetings and create associated reports.✪ Managed external clients, internal development, and outside vendors for multiple customer implementations at a time.✪ Managed projects to budget constraints and maintained budget tracker

Orchestrated technical support in setting, prioritizing, and evaluating the work generated by a mobile app team to ensure impeccable features and functionality of the product, including coordinating product features and releases to facilitate consistency across all platforms. Interpreted business requirements into technical requirements for development and QA teams while leading local/off-shore teams. Developed training and support content by collaborating with training and development teams. Encouraged simple and clear UX by liaising with high performing end users of the products. Analyzed trade-offs between usability and performance requirements of integrated systems. My key contributions against this role:✪ Took over and cleaned up 22-month JIRA backlog, removing stale items, and prioritizing into an iterative schedule including two-week sprints. ✪ Proficiently ensured organizational alignment with customer requirements by communicating customer feedback to technical and operational teams.✪ Assured delivery of high quality products to consumers by performing user acceptance testing on features and bug fixes in an efficient manner.✪ Liaised with cross-functional teams, including engineering, production operations, product, end users, and management to guarantee successful releases of shared products.

Spearheaded an Agile Kanban team improving communication between team members and stakeholders as well as setting priorities for team members, and executing all scrum related ceremonies while meeting standards and requirements. Facilitated completion of tasks by removing blockers from team members. Led and controlled an engineering team to produce high quality, on-time solutions to achieve business requirements, including presenting team and production environment health stats to senior management. Rolled out new B2B and B2C products on Salesforce lightning by conducting server and infrastructure audits to implement scalable solutions. Enhanced proprietary tooling by generating requirements and publishing and checking versions of new proprietary software. Prevented customer outages by developing and responding to database monitors as well as secured customer data and upheld very high uptime SLAs by designing and implementing disaster recovery processes. Successfully maintained top performance in production environments during times of high utilization by Implemented necessary enhancements.I have some key contributions including:✪ Efficiently improved team performance and working efficiency by prioritizing backlog items.✪ Developed and implemented load testing strategies by liaising with engineering and production operations.✪ Effectively eliminated deficiencies by communicating business requirements to technical teams.✪ Ensured system availability and compliance by developing and managing a maintenance and release process to ensure software releases and patch management could be conducted with minimal risk.✪ Optimized the security and integrity of customer databases as well as delivered operational support for all customer and proprietary relational databases while serving as SQL database administrator.✪ Successfully completed a diverse range of database migrations in a timely and efficient manner.

Led and controlled diversified projects from conceptualization to completion within budgetary and time constraints while directing several teams of local and offshore developers and QA. Delivered expert advice and guidance to engineers in understanding and interpreting management's requirements, as well as communicating development progress and test results to engineers and stakeholders. Performed wide-ranging IT related activities, including planning and executing releases to two different test environments and production as well as reviewing and implementing SQL changes.I have some key contributions including: ✪ Efficiently maintained 100% error free builds by collaborating with engineering teams. ✪ Maintained all development and production web and database servers. ✪ Delivered thought leadership to management in decision making, ensuring sophisticated decision making about products by executing SQL queries and reports.

Led and controlled QA priorities while reporting progress updates to Senior Management on daily basis. Analyzed functionality of pages to be pushed to production. Orchestrated technical support to engineer to resolve issues with code/logic. Communicated with engineers when suggested changes failed QA.I have some key contributions including:✪ Built and managed a team of QA testers from scratch.✪ Coached, mentored and developed junior employees to become QA analysts and product owners.