Streamlined rental processes by implementing organizational skills, reducing check-out times and improving workflow efficiency. Utilized communication and problem-solving skills to efficiently answer and transfer 10+ calls daily, ensuring students and visitors reached the appropriate departments quickly. Provided detailed directions to students, faculty, and visitors, both on and off campus, enhancing overall campus accessibility and navigation. Engaged with over 100 students per week, ensuring a welcoming and helpful environment at the student center.

Leveraged strong customer service and attention to detail to process transactions for over 100 customers daily. Assisted 50+ customers each day, improving store satisfaction ratings. Continuously trained on Kroger’s POS system, proficient in utilizing self-checkout technology to reduce wait times as well as front-end shrinkage.

Simultaneously worked at The Fresh Market and Kroger during the summer of 2023, balancing full-time hours between both grocery stores. Eventually prioritized Kroger as it began to demand more time. At The Fresh Market, served as a cashier, working a few days per week while managing the other role.

At Kilwins Ice Cream, responsibilities included opening and closing the store during shifts, supervising and training various staff members, ensuring a high standard of customer service, scooping ice cream, and preparing various foods and beverages in accordance with Kilwins franchise standards.