Cecelia Mills Email & Phone Number

Milwaukee, WI, US

Muskego, Wisconsin, United States

• Implement Corporate Account programs such as contract pricing and compliance, part numbers, stock programs, reporting and rebates
• Main contact for corporate contacts and internal teams regarding customer’s programs and standards.
• Meet with and coordinate with internal teams as needed; project coordination with inside sales, monitor stocking programs with operations, meet with Marketing to create guides or advertisements.

New Berlin, Wisconsin

• Address clients via multiple channels with a high level of professionalism and urgency to resolve issues and concerns.
• Field client requests that include, but aren’t limited to order changes, order cancellations and order status updates.
• Uses acquired knowledge of a specific product, service or other assigned area of expertise to answer client inquiries.
• Partner with internal teams to work through order fulfillment, problems and reduce inefficiencies in daily operations.
• Own projects and tasks as assigned by the Account Management Team Lead, including company wide Help Center upkeep.

Greater Milwaukee Area

• Handled incoming correspondence via multiple channels, including involvement with all levels of internal stakeholders.
• Leverage multiple internal systems to thoroughly document and answer questions and concerns.
• Responsible for the upkeep of the team’s processes and the Customer Care’s internal global contact list.

Waterford, WI

• Provided consultation and assisted with the management of Fortune 500 companies’ corporate vehicle reimbursement and fleet programs, including SAAS solutions.
• Provided comprehensive support for escalated inquiries of the programs’ reimbursed participants regarding both IRS policy and company program specific questions.
• Processed and analyzed a variety of daily, weekly, quarterly and annual reporting tasks and data files for all accounts.

Waterford, Wisconsin

• Delivered exceptional service via the call center’s phone, email and live chat options to assist with end users’ inquiries.
• Educated on IRS procedure, company specific policy and online portal and mobile app functionality to ensure participant compliance.
• Assumed ownership and utilized in-depth knowledge of company products to troubleshoot issues in a timely, professional manner.

Racine County School Districts

• Designed and presented highly effective and adaptive lessons to meet individual and group needs as a long time substitute teacher.
• Led in terms of classroom management to create an educational and safe learning environment for students of varying ages and needs.
• Assumed complete flexibility on a daily basis per school district needs that often pivoted throughout the day.

Burlington, Wisconsin

• Delegated up to 12 employees through a proactive approach to staff training on position best practices to drive increases in individual and team performance.
• Provided exceptional levels of service as a role model to employees to increase client satisfaction and loyalty.

Thunder Bay, ON, Canada

• Researched, analyzed and cataloged documents and artifacts for inquiry and/or for multifaceted publication.
• Published a number of engaging journal articles for the local newspaper, the Chronical-Journal.

B.S. Public History, History And Anthropology, 3.6 Gpa

-Graded with Honors in Public History, minor in Anthropology -Study Abroad Program; University of Thunder Bay, ON Canada for North.

B.S. Public History, History And Anthropology

Activities and Societies: Participated in school sponsored sightseeing of Northern Ontario-International Student for one academic year.