Cecelia Wells Email & Phone Number

Steubenville, Ohio, United States

Administered budgets and managed accounts to achieve branch financial goals.Implemented asset custody and process control for loan collateral and securities to secure loans.Built branch partnerships, planned new marketing strategies, and shuffled teams to achieve branch targets.Coordinated branch operations using staffing and monitoring tools.Led regular meetings to share new information, update policies, and outline objectives to staff.Managed business plans, outlined… Show more Administered budgets and managed accounts to achieve branch financial goals.Implemented asset custody and process control for loan collateral and securities to secure loans.Built branch partnerships, planned new marketing strategies, and shuffled teams to achieve branch targets.Coordinated branch operations using staffing and monitoring tools.Led regular meetings to share new information, update policies, and outline objectives to staff.Managed business plans, outlined policies, and coordinated resources to improve operations and maximize resourceutilization.Established tracking systems and accountability standards to minimize employee errors.Prepared detailed sales plans and set competitive team goals to meet business targets.Networked and built relationships to generate new business and establish active community presence.Trained and guided staff on new financial products and in upselling and cross-selling techniques.Supervised associates and communicated goals to foster teamwork and collaboration.Forecasted budgets, expenditures, and revenue and used research to make financial decisions.Implemented customized coaching and development plans to close employee knowledge and skill gaps.Managed portfolio of high value consumer and business clients while managing the day to day operations of a regular branch as well as remote branches. Lead team to provide excellent customer service and always doing what is best for the customer. Prior to COVID. maintained active involvement in the community. Managed the overall operations of the branch operationally along with security, risk and regulatory compliance policies. Successfully, managed, led and coached sales, sales leadership, process management, communication and partner relationship building. Sourced and completed the following types of loans: HELOC, Auto loan, Boat loans, Unsecured, Business loans, Business LOC, term loans as well as credit card applications for consumer/business clients. Show less

Wintersville Oh

Overall operations management of the Dry Side Shipping dock with over 70+ employees including but not limited to conducting Start Up Meetings daily, verbal and written communication with employees on a daily basis, daily forecasting of staff and production goals in order to exceed each days production quota prior to the next shift. Monitor and ensure compliance and safety standards are followed at all times and identifying issues or areas of improvement to increase safety standards.Walmart… Show more Overall operations management of the Dry Side Shipping dock with over 70+ employees including but not limited to conducting Start Up Meetings daily, verbal and written communication with employees on a daily basis, daily forecasting of staff and production goals in order to exceed each days production quota prior to the next shift. Monitor and ensure compliance and safety standards are followed at all times and identifying issues or areas of improvement to increase safety standards.Walmart Distribution CenterMonitored employee practices and corrected teams on insufficient safety or other concerns.Balanced staffing requirements, work hours, and vacations to coordinate employee schedules.Implemented procedures to promote smooth operations and appropriate warehouse equipment use.Oversaw warehouse activities and services by managing shipping and receiving, handling, and storage.Communicated information and updates via regular meetings and one-on-one support to continuously improvewarehouse operations.Oversaw fast-paced distribution center operations and consistently achieved schedule and productivity demands. Maximized supply chain efficiency of Dry Side Shipping operation with integrated logistics systems. Show less

Steubenville, Ohio Area

Responsible for the direction of 10-20 locations in North East Ohio regional territory.Coached and developed 35-80 center employees.Manage a portfolio of products, Second Mortgage Loans, Cash Advances, Installment Loans, Title Loans, MoneyGram Services, Pre-Paid Visa Cards, and Tax Services.Work with managers and teams to ensure that all Federal, State and Local laws are followed.Performed audits to insure operational integrity.Evaluate operations for areas of… Show more Responsible for the direction of 10-20 locations in North East Ohio regional territory.Coached and developed 35-80 center employees.Manage a portfolio of products, Second Mortgage Loans, Cash Advances, Installment Loans, Title Loans, MoneyGram Services, Pre-Paid Visa Cards, and Tax Services.Work with managers and teams to ensure that all Federal, State and Local laws are followed.Performed audits to insure operational integrity.Evaluate operations for areas of opportunity and develop action plans for performance improvement to increaseprofits and/or decrease expenses.Direct recruitment, selection, training, development and discharge of employees.Conduct annual performance reviews.Analyze competitive environment of each center and develop a marketing strategy to increase market share.Maintain company standards in the areas of appearance, marketing, collections, and customer service.Proficient in analyzing Profit & Loss statements.Responsible for weekly payroll of division.Resolve customer concerns.Coordinated and supervised activities of team members to consistently meet customers' needs.Enhanced employee morale and maintained low turnover rate with targeted recruitment and developmentstrategies.Established sales and performance goals for each location, developed action plans, and provided tools andnecessary mentoring to attain or exceed designated projections.Facilitated new marketing strategies and improved customer service management approaches to boost companyrevenue.Reduced inventory shrink through improved operational standards.Conducted weekly conference calls and meetings to discuss performance of each location.Created new revenue streams through aggressive local store marketing and community involvement.Implemented mentoring programs to bring new staff up to speed quickly.Improved employee skills, increased team value, and cultivated leadership potential.Managed employee performance through disciplining, coaching, and counseling. Show less