Cecelia Kee Sheow Yen Email & Phone Number

Singapore

Singapore

Singapore

This is my freelance business. Please refer to the same Job Description for this role in my career history earlier.June to Sep 2023 - Upskilled to be certified Trainer and Facilitator with Institute of Adult Learning .Obtained WSQ ACLP 2.0 Certification.

Singapore

• Created the Singapore Skilling Plan that to develop the overall view of the Skilling initiatives Microsoft Singapore is skilling its customers, partners, students, educators, under-served, citizens in Singapore • Identified the Skill gaps and challenges against company goals and industry surveys for skills in demand so that the Marketing Lead could work with the management team to develop the digital skills to train the targeted audience above.• Covering as Interim Program Manager for GetReadySg Program a National Skills initiative by Government agencies, Microsoft and Non-Profit Organisation to skill job seekers in Technical Skills to and place them in technical jobs with employer partners.• Kick started the design of a new Cybersecurity Curriculum for Junior Cybersecurity Analyst with training vendor by gathering feedback from different customer segments to collate customer feedback / market demands to ensure the content is relevant to address customer concerns and market demands to address Cyber threats.

Singapore

• Change Management – Led the end user training and adoption and awareness of new tools, changes in features, operating process and changes in workflow of end user business applications managed by Cyber Security Services Department. These tools/ applications were launched and managed by different towers in Cyber Security Services across Wealth Management, Private Banking and Retail banking. E.g. Identity Access Management, Data Protection. Projects handled: Azure – email classification, Multifactor Authentication for secure user log in to laptop devices• Successfully developed the Change Management Framework for end user adoption as a benchmark for managing changes with working IT Project Managers and Business Analysts during project launch to close operational risks, reduce end user complaints to ensure a smooth business as usual for the Bank divisions impacted.• Communications & Training Plan - developed escalation paths for end user issues/feedback and creating a communications & training plan to engage the end users including developing change email communications, approvals, developing training materials, coordinating with project teams and content designers for advertising materials, virtual and on-site training for end users.E.g. Projects: Azure Data Protection, Data Classification, Building workflows that encompass Data Privacy complying with audit guidelines

Tampines, Singapore

• Successfully created & marketed my own customised line of natural skin products for pets with returning customers to achieve a monthly recurring income.• Developed content, marketed and conducted training on making natural products for pets, animal communication services and part time holistic bakery for pet treats to educate and enhance the quality of life for pets.Achievement:Built the online business from zero to recurring revenue monthly, improving the awareness of holistic help by hosting a natural cures and nutrition holistic forum.

Singapore

Division : Sales Marketing Services Group Readiness (SMSGR Asia)Full Time with GP Strategies as vendor for Microsoft Account. • Led the Training Program planning & delivery of strategic priority training programs to upskill 4200 Principal Consultants, Technical Account Managers, Sales Managers, Account Executives, Service Delivery Managers in Enterprise Services Division, Asia Pacific Countries E.g. Microsoft Selling Program (MSP) Training, Professional Skills, Services onboarding Program, Product Training • Led a team of 4 coordinators for smooth training delivery of courses, logistics and invoice management.• Successfully retained the budget of USD3million by achieving Budget spend accuracy and a low budget variance of <5%.• Successfully improved the training content by analysing learner trends and post training evaluations and working with Subject Matter Experts and Trainers to include relevant business cases to address current business challenges resulting in an improvement of Training Net Satisfaction & Customer Satisfaction Scores from 60% to 80.

Singapore

Assumed 2 roles between this estimated period of time, with a break in between to finish my studies.1. Release Program Manager (APGC), Customer Services & Support Group• Master Scheduler of APAC Project Plans for software releases into Customer Services & Support (Asia) (consisting of Pre and Post Sales Helpdesk Agents and 1st level Technical Support Engineers).• Sought out synergies with other business groups to gather critical information on software/product releases in APAC countries on changes in product features, customer handling /operation process, policies, licensing & tool changes to develop project launch & communication plans to communicate changes to regional stakeholders & mitigate potential customer & support readiness issues & operation risks. • Ensured CSS agreements with Customers, Partners, Subsidiaries & Business groups were met. Reduced customer partner issues through post-mortem meetings by through sound Change Management Process to mitigate operations risks by 50% through past project learnings.• Training : Ensured accurate global content for training, customer handling process, tool changes & product features and ensured vendors are trained & ready to support customers.• Key Projects E.g. Launch of Windows Phone Mango and Tango, Windows 7 OS, Security Essentials, Microsoft Online store.2. Resource Manager (APAC), Microsoft Consulting Services, Delivery, RHQ• Developed APAC Work Force Capacity Plan/Resource Plan enabling the MCS Director to have visibility over business demand & our resource's supply gaps on skills capability to drive training, hiring and outsourcing initiatives to close these gaps & increase the division's revenue.• Rolled out Resource Management Planning Tool to APAC countries to track & improve staff utilisation rate.• Improved resource utilisation rate by 30% & increased revenue by partnering regional Resource Managers through cross border resourcing to increase employee utilisation

Central Singapore

Drive efficient resource utilization of resources In MCS Asia, develop a APAC workforce capacity plan to increase cross country resource utilization to fill resource supply gaps & retain revenue & re-establish resource management best practices with local Resource Managers in the region.♦ Established APAC Workforce Capacity Plan that provided senior management with visibility of business demand and skills supply ♦ Increased revenue by 30% - USD27 million by helping the business to turnover by closing supply gaps(skill gaps of workforce) by establishing resource sharing best practices

Marketing / Business Administration

Aclp 2.0, Adult Education