Ceci Baker Email & Phone Number

Jacksonville, Florida, United States

LIfe/Mindset coaching with an emphasis on innovative communication techniques.

Jacksonsville, Florida

Advising entrepreneurs and new executives on best Operational/Administrative practices to help their companies gain a solid footing in efficiency and excellence from the ground up!

New York, New York, United States

Heading a team that was 70% BIPOC & 90% female in a highly white, male dominated industry, we co-created a standing portion of the weekly meeting to discuss topics of racism that included personal experiences, resources to learn more, open dialogue on how to better communicate with each other, and so much more. Inspired by Ijeoma Oluwo and Emmanuel Acho, we called it "The Uncomfortable Corner" to help normalize the fact that things are uncomfortable sometimes.• Effectively created a cohesive team of 20 in 6 cities in N. America• Managed team via group and 1:1 coaching/mentoring• Process Assessment/Improvement/Re-design for efficiency within all Administrative Processes• Planned and executed trainings and virtual team buildings • Coordinated Premises needs for 5 floors and ~550 employees• Project Management of Premises Redesign for ~550 employees• Read across on all operational/administrative processes for Global Banking and Global Markets • Developed standard operating procedures for a new department in the US; and implemented training of same• Coordinated regional and global meetings with C-suite executives in multiple time-zones • Hire/fire responsibilities to include creating effective performance development & improvement plans • Prepared presentations for quarterly reports to Paris head office• Coordinated processes with internal auditors to ensure FINRA compliance

Cardiovascular Research FoundationCouncil for Economic Education Valerie Wilson Travel

Working flex-time to assist the Vice-President of investment company that caters to high-net-worth private equity clients and program sponsors who serve that market. I served in a capacity as financial controller, marketing assistant, copy editor as well as other administrative capacities. This position required strong attention to detail, follow-up, confidentiality, autonomy, and efficiency. This position entailed analysis and bookkeeping of financial records, proofreading documents for investors, filing, and assistance with personal needs.

• Managed procurement for team of 38 in North America • Created standard operating procedures through analysis, efficiency monitoring, and documentation • Managed administrative team through professional development, evaluation, coaching, and mentoring• Developed and implemented new employee orientation

New York, Ny

Reservations Supervisor & Marketing CoordinatorReported directly to the co-owners regarding all sales and marketing endeavors Managed a national call center with annual volume of 18,000+ calls Supervised implementation of new phone system Managed a national call center with annual volume of 18,000+ calls Directed and motivated a staff of 25 agents and 3 supervisors and conducted monthly productpresentationsCreated new pay structure with incentives tied to specific, attainable goals increasing retention by 5%Supervised implementation of new phone system; setting thresholds for optimum efficiency that resulted in a lower abandon rate and assisted in creating higher yieldCompiled and analyzed client feedback of the existing rating system that resulted in a new, copyrightable product ratings project

Online 6-Module Course, Intercultural/Multicultural And Diversity Studies

Foundations is the place for you to gain the shared language, common frameworks, and personal introspection needed to embark on racial.

B.A., French & Spanish