Cecilia Gonzalez Rivera Email & Phone Number

Lehi, Utah, United States

In my role as a Social Media Community Specialist, I significantly strengthened community engagement by actively interacting with our audience on various social media channels, managing comments, and addressing inquiries. Collaborating seamlessly with cross-functional teams, I ensured the integration of media assets into diverse projects and campaigns. I actively contributed to overall workflow efficiency by assisting colleagues in swiftly locating specific files, fostering a streamlined work environment. My commitment to maintaining a positive company reputation was evident in my professional handling of customer concerns and issue resolution. Furthermore, my efforts extended to building relationships with Younique distributors, enhancing brand exposure, and credibility.In addition to these responsibilities, my role encompassed managing multiple social media accounts, ensuring a consistent and engaging presence through scheduled content and updates even during off-hours. My involvement in online community engagement activities, including Facebook Live sessions, contributed to user engagement and strengthened our brand awareness. As a Social Media Community Specialist, I oversaw and monitored channels like Facebook and Instagram, managing closed groups, vetting member requests, and actively engaging with the audience to foster a sense of community. I also collaborated across departments, addressing issues and contributing to the creation and posting of visually appealing social media content. Overall, my role was characterized by a multifaceted approach, involving community building, seamless collaboration, and brand elevation. Additionally, I assisted the social media manager in posting, making simple edits to videos, creating Reels, capturing social media content from events or product/model shoots for our Social Content. I also played a role in social media contests and worked with the applicable department to facilitate the shipment of items.

Lehi, Utah, United States

As an Account Manager, I served as a dedicated liaison for a portfolio of accounts, catering to top distributors in the USA (English-speaking) and Mexico, Spain, and the USA (Spanish-speaking). My responsibilities included addressing support issues for both individual accounts and their team members. I built strong relationships with accounts, providing assistance with business reports, answering team-related queries, and clarifying information related to company updates, news, and promotions. Additionally, I compiled and distributed feedback, reports, and summaries to relevant departments or executives, addressing any escalations or company-related matters from accounts.Being well-versed in our products, I passed along information on new promotions/products to ensure accounts were knowledgeable and equipped to sell products effectively once said products had been announced. For some accounts, I also organized events during their visits to our corporate offices, handling logistics such as room booking and coordination with other departments. Engaging in private Facebook groups, I built community and informed accounts of relevant content, particularly market-specific information, enhancing their understanding and connection to the company.

Lehi, Utah, United States

As a Social Media Agent, my primary focus was responding to customer support-related messages, particularly on Facebook. I actively addressed inquiries from distributors and customers, providing assistance with technical support, general questions, and account-related issues. Additionally, I assisted in loosely monitoring comments and collaborated with the Social Media Manager in reviewing and managing comments on the company's Facebook account.

Lehi, Utah, United States

As a Customer Support Agent, I played a vital role in promptly responding to a variety of emails, addressing technical troubleshooting, returns, exchanges, and account-related queries. Leveraging my proficiency in Spanish, I assisted in responding to support cases as the company expanded into Spanish-speaking markets. I contributed to maintaining positive case responses and evaluations, actively participating in ongoing company training to stay updated and enhance the skills required for the role.

Orem, Utah, United States

As a Phlebotomist, I played a crucial role in facilitating blood donations at both the Orem and SLC donation facilities, as well as various off-site locations, including schools, churches, and businesses. My responsibilities included guiding donors through the donation process, starting with vital checks and medical inquiries to ensure eligibility according to Red Cross procedures. I actively addressed donor queries, provided directions, and supported volunteers at the registration desk.During the donation process, I efficiently set up donation stations, drew blood from donors, and assisted them post-donation. I worked meticulously in scanning and packing donated blood bags according to established protocols. Additionally, I took on duties beyond donor assistance, including the setup and breakdown of donation stations at off-site locations, involving the unloading and organization of equipment. I also performed basic tasks such as restocking supplies and maintaining cleanliness in the areas worked on.In this role, I demonstrated a commitment to the smooth execution of the donation process, ensuring a positive experience for donors while upholding the highest standards of safety and procedural adherence.

Phlebotomy Technician/Phlebotomist

Phlebotomy Technician/Phlebotomist

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