Shell Refinery in Martinez Ca. (2-month Contract)• Complete and troubleshoot Data Migration from old pc to new pc.• Test and clean PCs, laptops and other related hardware as needed.• Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.• Set up, configure and add all required hardware during upgrade.• Restore all user and configuration data from user’s backup.• Migrate from Local domain to Global domain with script.• Provide resolution of end user’s technical issues post migration.• Provide technical support to end-users via telephone or desk side after migration as needed.• Assure that all tickets requiring follow up work and/or calls are resolved to closure within the targeted timeline.• Assist in researching and documenting improvements to processes upon discovery.• Assist coworkers in resolution of end-users’ technical issues post-migration.• Able to perform in a fast-paced environment.

Job SummaryThe primary responsibility is to provision and maintain user accounts in various applications and active directory utilized by the employees of Robert Half and its subsidiaries. Responsible for the following territories, North America, including Canada. The United Kingdom, Brazil, China, Japan, Australia. Ensure that user accounts are correctly maintained leveraging established department and company guidelines, procedures, policies, and routine audits. Perform audits to ensure user accounts meet Sarbanes-Oxley Act compliance. Provide technical support related to account provisioning and maintenance. Update technical-support applications and systems as needed with proper documentation of resolution. Assist with other accounts related tasks and assignments as required.Applications in Daily use: MS Active Directory; MS Exchange; Salesforce administration tools; Workday; Citrix; 0365 Suite; Teams; Knowledge Leader; DocuSign; Yammer; ServiceNow Service Management; ShoreTel communications.Specific Responsibilities will include:• Create, maintain, and delete objects in AD/Exchange to meet the business needs of Robert Half and/or Protiviti employees globally.• Create, maintain, and delete objects within various Robert Half and/or Protiviti business applications globally.• Create, maintain, and delete objects within various Robert Half and/or Protiviti business applications.• Resolve issues with employee's user accounts within AD/Exchange and various business applications globally.• Document processes and procedures for provisioning user accounts globally and train new team members.• Work on time-sensitive account-related assignments and projects. At times, these may have high visibility.

Duties included platform migration of corporate and field desktop & laptop users from Windows XP to Windows 7 & 8.1 operating system in a call center environment. I established Hardware and software installations for corporate and field users; working with Active Directory & Citrix based applications and troubleshooting via remote access session. Troubleshooting Dell Tablets that are operating on a Citrix platform which also has Microsoft based applications installed. Trained to complete onsite repair and upgrades of various hardware most of the troubleshooting is via remote access sessions during calls at the call center.

Managed the Historic Alameda Theatre with a two hundred fifty thousand annual attendance; Duties included: accounting and cash control, staffing and hiring for the facility within budgeted guidelings. Instructed management and staff on California Employment Laws, and health and safety laws, payroll, human resources, and risk management guidelines. Responsible for implementing customer service & retention police set forth by Alameda Entertainment Association. Instructed personnel on the care and maintenance of advanced site and sound equipment. "various Barco projectors"

Facility Security Personnel, maintained secure environment for patients and hospital staff at a level two trauma center.

Direct, manage, and implement procedures and processes for Development, Production, Customer Service, and Warehousing departments. Implement and plan for improved accounting systems and tracking. Help streamline and manage company calendar and flow of tasks between departments. Draft and negotiate the planning of Distributor agreements and contracts. Create and implement company Production Manual and Routing Guide for vendors for improved delivery of the product. Manage, replenish, and control the supply chain to reduce overstock and mistakes by implementing cycle count and physical inventories. Assure customer Routing Guide specifications are followed. Help devise company department budgets, monitor company financials, and cash-flow. Point of contact to resolve and investigate personnel issues. Implement and determine the costing structure for all seasonal finished and raw goods.

Responsible for a small portfolio of borrowing and non-borrowing customers and shares the leadership role with relationship managers and, or customer support manager in managing a portfolio of commercial middle market accounts. Independently and, or collaboratively with the relationship manager and, or other Treasury-management offices sales staff to identify prospective opportunities to market or cross-sell non-credit products to new or existing customers.Preparing presentations, materials and, or cross-sell packages, as needed; visits with customers for relationship building and cross-sell. Independently handles moderately complex to complex customer issues and problems.LAN Administration responsibility: To sever as a liaison between users and system engineers. Troubleshoot individual user P/C and Operating system issues. I was responsible for ordering new equipment as needed. Provide training for Unix Base applications, in addition to Window-based software at use at the office. Set up New/Current users ID access and remote access.

PC LAN Administration responsibility: Troubleshoot and diagnose and resolve moderately complex individual user's desktop and laptop hardware / software issues. Provide technical support and training for UNIX and Window based applications; responsible for ordering all computer and technical related equipment. Build new/modify current users ID access in active directory and secure remote access to internal servers in addition to:Relationship Associate: responsibilities include servicing a small portfolio of borrowing and non-borrowing customers and/or share a leadership or customer support role with managers in overseeing a portfolio of commercial middle market accounts in addition to providing technical software support.

Resolve cash management product issues of Fortune 500 middle-market clients. Manage a portfolio of approximately 150 + large commercial accounts located in San Francisco and the East Bay. Provide optimum product information in a telephone queue environment based on client objectives. Research and resolve account problems, maintain records, communicate account status to the client, provide moderately complex to complex support services in account management, operations, documentation, customer service, and technical support. Provide training for customers in special projects relating to product conversions and new product development. Aided internal departments in related cash management issues and system support. Support the Relationship Managers in sales and implementation efforts.

Field Infantrymen, highest rank achieved E-3, Honorable Discharge.