Cecil Mcdonald Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

• Rack and stack of network devices and servers• Monitoring and troubleshooting of Commvault backup system• Assist with troubleshooting of customers physical devices• Handle all incoming ticket requests from customers ranging from physical installation to troubleshooting of devices• Manage internal ticketing system of ServiceNow

Louisville, Kentucky, United States

• Read and accurately interpret system/network design maps. Verify as built documentation, compare findings in the field with existing documentation and report findings• Install and replace HFC physical plant network • Monitor and report signal leakage and complete repairs as required• Complete end of line network testing to technical specifications• Perform routine maintenance, troubleshooting, and update data records• Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements

Louisville, Kentucky, United States

• Technical support and troubleshooting for HN, video, data, telephone• Member of Product launch team supporting newly launched services• Created processes and documentation for new products• Supported Cox Business Online Backup and Cox Business Security Suite• Assisted in floor walking and mentoring of new employees

Las Vegas, Nevada Area

• Installation of video, data, phone services • Repairing and replacing coaxial cable • Troubleshooting of video, data, phone services • Onsite education of all services provided to customers • Installation and troubleshooting of Fiber to the business • Preinstalls and Turn ups for for advanced products such as HFC data and voice circuits• Supporting IPC customers

Las Vegas, Nevada Area

• Installation of video, data, phone services • Repairing and replacing coaxial cable • Troubleshooting of video, data, phone services • Onsite education of all services provided to customers • Installation and troubleshooting of Fiber to the Home

Las Vegas, Nevada Area

• Support of IP Centrex phone system (In house VOIP system)• Assisted in creation of team processes and procedures to drive service levels • Handled escalated customer issues from all levels of the organization • Worked with NTSC/Tier III in the discovery and troubleshooting of chronic issues • Assisted with the turn-up of a new location taking Cox Business calls by traveling to the remote site and providing mentoring and guidance to the new employees. • Aided in the training and mentoring of internal contractors

Las Vegas, Nevada Area

• Technical support and troubleshooting for HN, video, data, telephone • Member of Product launch team supporting newly launched services • Created processes and documentation for new products • Supported Cox Business Online Backup and Cox Business Security Suite • Assisted in floor walking and mentoring of new employees

Louisville, Kentucky Area

• Monitored and maintained network for Centre Vice Presidential Debate 2012• Served as an administrator for all Windows Servers and Campus Network equipment for Brown Forman.• Handled troubleshooting of Network, Server and VOIP Phone issues for Brown Forman during business hours.• Managed multiple projects while handling real-time incoming issues from users.• Interfaced with users of all levels, from the Chief Executive Officer level down at Brown Forman.• Configured and implemented a variety of network devices for different parts of the Brown Forman Network.• Continually looked for ways to leverage current technology to increase the use of the GEMS (Global Enterprise Management Services – NOC) division within Brown Forman.• Served as the liaison between Brown Forman’s Network Team and the GEMS employees.• Maintained the Data Center and ensured that all hardware was in working order and properly placed.• Worked with non-technical clients internationally to resolve any issues that arose with their Network and remote servers.• Helped design and implement a redundancy plan for the GEMS to prevent outages.• Provided 24/7 technical support to GEMS employees in networking, Brown Forman specific technologies and the Indicative, NimSoft and Orion monitoring platform.• Presented technologies and possible implementations to customers for the purpose of expanding GEMS services and offerings.• Configured customer firewalls to allow for remote monitoring of sites.• Handled network issues for customers through troubleshooting, routing issues, hardware deficiencies and circuit issues with carriers.• Studied and learned the Indicative and NimSoft platform through experimentation and research.• Monitored and maintained 900 Server backups a night using Symantec NetBackup.• Performed professional installation of Cisco network devices.

Louisville, Kentucky Area

• Sole administrator for Planview Project Management software for 500 users.• Served as administrator for Oracle database backend of project management software.• Acted as onsite support for DBA Direct administrators for other Oracle based databases.• Ran monthly, weekly, and daily reports through the use of Crystal Reports X.

Louisville, Kentucky Area

• Lead a team of 15 employees in one of the highest grossing departments• Responsible for the ordering and maintaining of all inventory levels of over 10,000 items• Creation and monitoring of scheduling for employees• Received training and practical usage of next level management• Creating sales plans to meet monthly and yearly sales projections• Hiring and training of departmental employees