Person-centered approach (Carl Rogers)Body-oriented therapy, trained in Sensorimotor PsychotherapyTrauma-sensitive, non-violent approachLBTQI+ women's groupIn-person and online

Meditation teacherHosting silent meditation retreats in partnership with psychologist Marc Ribé:https://animaescueladevida.com/

Asamblea de Cooperación por la Paz (ACPP), MedTOWN and MedRiSSE projectsMedTOWN: Co-producing social policies with Social and Solidarity Economy (SSE) actors to fight poverty, inequality and social exclusion in Spain, Greece, Portugal, Palestine, Tunisia, Jordan.• Help design a 5-day International Training of Trainers adapted for online delivery• Review training materials and support LMS platform use• Trainers' Community of Practice: prepare and facilitate meetings, promote engagement and inclusion of all participants to foster peer-to-peer learningMedRiSSE: Replicable Innovations of SSE in the provision of services and creation of decent jobs in the post covid-19 crisis recover• Estalish a knowledge commons (Wiki) for coproduction of public services in the Mediterranean• Publish training materials to feed an educational platform on capacity building and mentoring on social eco-innovation• Foster peer learning and the exchange of best practices through the creation and facilitation of a Widened Community of Practice

Develop and deliver Talent Development modules to a global audience of consumer support leaders and teams (US, Ireland, India, Japan), onsite and remotely:- Collaborative Communication (based on Nonviolent Communication)- Creating a Culture of Feedback Conversations, Constructive Feedback- Leading with Uncertainty- Psychological Safety- Mindful Leadership

Oversee the implementation of all training content onto an LMS platformPromote continuous improvement of training content quality (training, workshops, feedback sessions and process optimization)Set guidelines for training content quality, edit & proofread all content

Coordinate and roll out exams & certification programme for global support staffTrain SMEs on question writing and question bank managementTrain stakelholders on exam development to establish efficient certification rollout processesProvide training and admin support for a Moodle-based LMSEdit & proofread training content for global support

Develop exams for global support staff (product certification, tests and quizzes)Oversee exam cycle for global certification of support staffTrain SMEs on assessment writingEdit and proofread training content, maintain style guides

Lead continuous improvement of support quality for EMEA/LAM contact centersCoordinate transaction monitoring and calibration between all EMEA/LAM QA monitorsProvide reports to highlight service quality issues and prioritiesAnalyze CSAT survey data to draw quality improvement action plans

Beginners to intermediate level classes, teenagers and adults

Provide IT helpdesk support to Accenture employees (English and French)In-house quality monitoring, training and mentoring

Provide first-level technical support to home users for Lexmark inkjet printersExtracurricular activity: French language classes for agents

Test localized games for functionality and language accuracy, report and check on bugs