Cecile Thomas Email & Phone Number

Boston, Massachusetts, Us

Product Management ● Increased transaction efficiency by moving the company to a new back office software, involving a full data migration ● Acted as the Product Owner of the project by defining and prioritizing new features and modifications throughout the project. This allowed a MVP launch followed by an Agile delivery of additional features for a continuous system improvement Project Management ● Successfully coordinated the transition of our customers' connection to a new API and offered a temporary proxy for them to use the old one while working on the necessary development. This method resulted in a smooth transition of 20+ accounts that gave excellent feedback on the well thought process and support throughout. ● ​Connected the new system to channel managers, opening up access to live rates and inventory of 1,000+ suppliers ● Actively provide status updates that ensure transparency and get team members involved Operations & People Management ● Train and support a team of 10 of various seniority in order to deliver against company’s objectives ● Collaborate with senior leadership, team leaders, customers and vendors to drive operational efficiencies and identify process improvements (e.g.: standardized and centralized suppliers data, improved staff onboarding and training procedures…) Sales ● Manage French market portfolio, developing relationships with Product Managers, generating over 500K revenue in 2019. Identify high sales potential products and new opportunities to develop business (XML connection, training, familiarization trips…) ● Monitor and report on sales performance to ensure year-over-year increase

Boston, Massachusetts, Us

● Successfully scaled operations of a new and growing department by introducing a new system that increased tasks automation to handle the growth of our customer base from 5 to 150+ and our trusted vendors from 50 to 900+ ● Created, documented and updated procedures ● Managed crisis situations (natural disasters) impacting travelers

Boston, Massachusetts, Us

- Designed, quoted and operated various group tours within the United States

● Acted as the Product Owner on the design of the company’s new website ● Created bi-yearly brochures and special promotional offerings, promoted them through different channels to drive revenue growth