Cecilee Roberson, Mha, Bsp Email & Phone Number

Houston, Texas, United States

Life Insurance Agent for a Retirement Vehicle you don't have to risk to gain, Insurance Planning, Retirement Planning, Tax Strategies, Asset Protection, Indexed Universal Life Insurance, Indexed Annuities, living benefits, and life insurance you don't have to die to use

Sugar Land, Texas, United States

• Responsible for the installation of new medical plans, including migrations from UHC, company acquisitions and existing customers who are adding new/unique medical plans. Working directly with the customer in a consultative role.• Works independently to manage own tasks and applies knowledge/skills to a range of complex activities.• Demonstrates great depth of knowledge/skills in own function and increased knowledge/skills in other functions such as coding, networks, integration, HRA, HCR regulations, etc.• Proactively identifies non-standard requests and potential problems; investigates and solutions using defined processes, expertise, and judgement. Resolution is determined by use of knowledge, research, and internal contacts.• Identify potential claim and / or customer service issues during implementation and create a plan to ensure risk is minimized.• Consults with key business partners outside of team to ensure benefit intent is understood based on source documents and output matches. (coding, SAE, PNO, network services, integration support).• Lead and participate in special projects related to new business.• While this role has serious impact, it’s not easy. Deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project timelines.

Sugar Land, Texas, United States

Coordinate and supervise daily/weekly/monthly activities of a team members (12-18 team members).Set priorities for the team to ensure task completion and performance goals are met.Coordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise, and judgment.Provide coaching, feedback, and annual performance reviews as well as formal corrective action.

Sugar Land, Texas, United States

Coordinate and supervise daily/weekly/monthly activities of a team members (12-18 team members).Set priorities for the team to ensure task completion and performance goals are met.Coordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise, and judgment.Provide coaching, feedback, and annual performance reviews as well as formal corrective action.

Sugar Land, Texas, United States

Make outbound calls to members who are identified with Behavioral Health needs.Complete telephonic assessments to identify care needs.Contact providers and document aftercare appointments in system.Contact members post-hospitalization to ensure understanding of aftercare plan and provide assistance with any additional behavioral health needs.Assist member with appropriate community support services.Partner with licensed Care Coordination Advocates on member support and advocacy.Other duties as assigned.

Metairie, Louisiana, United States

• Assist the Health Plan Transportation team with resolving member transportation issues• Review and process transportation requests that require prior authorization review sent by Transportation Vendor• Submit transportation requests that exceed Louisiana Medicaid medical service area standards to the Louisiana Department of Health and hospitals, when deemed necessary• Document detailed outcome of member transportation requests into the Healthcare Management Authorization systems• Complete outreach calls to members and providers, when necessary, to obtain and/or verify the information required to process transportation requests• Conduct thorough research and properly respond to complaints and/or inquiries from members, providers and internal departments regarding member transportation needs related to prior authorization issues• Manage regulatory compliance by conducting audits of Transportation Vendor claims• Possess strong attention to detail with the ability to think in a logical and structured manner to identify problems and present solutions for consideration• Complete research as needed by the Health Plan Operations team analyzing and composing data into a useable format.• Leverage strong communication skills (verbal, non-verbal, and written) with a demonstrated ability to communicate ideas clearly and concisely with peers, superiors, members, and providers• Able to work with a SharePoint, Healthcare Management Authorization systems, Claims processing systems, and other software applications (CSP Facets, SalesForce, NDB)• Assigned duties as needed

Houston, Texas Area

Galveston, Texas

• Provides high level customer service in all interactions with internal and external customers.• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.• Answers calls accurately and with exceptional customer service at all times.• Ensures caller’s needs are met and accurate information is obtained.• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.• Acts as patient advocate and liaisons with various departments to meet mutual goals.• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.• Addresses concerns of patients, provides service recovery, and escalates issues as needed• Applies the policies of the clinical entity to schedule appointments.• Coordinates financial counseling for day surgery.• Completes reminder calls to patients for scheduled appointments.• Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.• Provides out of pocket cost estimates to patients.• Counsels patients about unpaid bills.• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services• Arrives patients and prepares paperwork/chart for visit.• Appropriately receipts all monies collected, tokens distributed, and deferments authorized

Webster, Texas

• Build and maintain strong, long-standing relationships with patient-focused referral sources.• Receive incoming medical and cosmetic phone calls.• Manage the patient schedule, working cooperatively with front office and back office staff to ensure workable schedules.• Verify patient’s insurance.• Scan and receive all referral documents.• Schedule appointments for patients.• Collect co-pay for all patients.• Perform daily facility checks and conduct closing procedures.• Perform other duties as required to meet the business needs of the company.

Beaumont/Port Arthur, Texas Area

• Drive sales productivity through high quality, end-to-end direct sales.• Schedule and participate in direct sales events.• Create consumer awareness and product brand preference at the retail store level though training, assisted sales and merchandising.• Build and maintain brand presence through increased shelf space and product placement.• Effectively assess and communicate on-site needs such as marketing material and promotional collateral, etc.• Educate customers and retail associates and make product recommendations.• Effectively train retail associates to conduct quality sales presentations and customer demonstrations.• Build effective professional relationships on behalf of the Company and client at both the store and customer level.• Meet or exceed personal sales productivity goals and key metrics on a monthly basis.• Advise customers by providing information and qualify on products and services.• Accurately document and report sales, schedules, activities and best practices.• Responsible for accurately tracking and communicating all activity to Management and/or Retail Operations as appropriate.

Beaumont, Texas

• Effectively Trained new hires of job duties• Effectively demonstrate leadership amongst peers and members• Tend to peer concerns and member inquiries• Handled performance conflicts and addressed them confidentially• Maintained open communication channels for all staff• Weekly implementation and scheduling of cleaning duties• Stayed up-to-date on policies and regulations and kept the staff informed of changes• Set expectations for staff and held them accountable to exceed their goals.

Austin, Texas Area

• Legislative aide to Speaker Joe Straus.• Maintained high levels of performance in the office by answering phone calls, collecting data, and completing assignments given by eleven office Policy Analysts, Chiefs of Staff and the Speaker. • Conducted interviews with advocacy groups, lobbyists, constituents and residents of Texas.• Attended Investment and Finance Committee• Wrote speech and introduced the Honorable Speaker Joe Straus to the TLIP 83rd Legislative Class.• Utilized various computer software applications, including: Legislative Management System, Correspondence Management System, Texas Legislative Intranet System and Cap Web.• Point of contact for various groups, lobbyists and constituents in the governing body.

Master Of Health Administration- Mha, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Psychology

Master Of Long Term Care Administration, Long Term Care Administration/Management