Cecilee Roberson, Mha, Bsp Email & Phone Number

Houston, Texas, United States

Life Insurance Agent for a Retirement Vehicle you don't have to risk to gain, Insurance Planning, Retirement Planning, Tax Strategies, Asset Protection, Indexed Universal Life Insurance, Indexed Annuities, living benefits, and life insurance you don't have to die to use

Sugar Land, Texas, United States

• Responsible for the installation of new medical plans, including migrations from UHC, company acquisitions and existing customers who are adding new/unique medical plans. Working directly with the customer in a.
• Works independently to manage own tasks and applies knowledge/skills to a range of complex activities.
• Demonstrates great depth of knowledge/skills in own function and increased knowledge/skills in other functions such as coding, networks, integration, HRA, HCR regulations, etc.
• Proactively identifies non-standard requests and potential problems; investigates and solutions using defined processes, expertise, and judgement. Resolution is determined by use of knowledge, research, and internal.
• Identify potential claim and / or customer service issues during implementation and create a plan to ensure risk is minimized.
• Consults with key business partners outside of team to ensure benefit intent is understood based on source documents and output matches. (coding, SAE, PNO, network services, integration support).

Sugar Land, Texas, United States

Coordinate and supervise daily/weekly/monthly activities of a team members (12-18 team members).Set priorities for the team to ensure task completion and performance goals are met.Coordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise, and judgment.Provide.

Sugar Land, Texas, United States

Coordinate and supervise daily/weekly/monthly activities of a team members (12-18 team members).Set priorities for the team to ensure task completion and performance goals are met.Coordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise, and judgment.Provide.

Sugar Land, Texas, United States

Make outbound calls to members who are identified with Behavioral Health needs.Complete telephonic assessments to identify care needs.Contact providers and document aftercare appointments in system.Contact members post-hospitalization to ensure understanding of aftercare plan and provide assistance with any additional behavioral health needs.Assist member.

Metairie, Louisiana, United States

• Assist the Health Plan Transportation team with resolving member transportation issues
• Review and process transportation requests that require prior authorization review sent by Transportation Vendor
• Submit transportation requests that exceed Louisiana Medicaid medical service area standards to the Louisiana Department of Health and hospitals, when deemed necessary
• Document detailed outcome of member transportation requests into the Healthcare Management Authorization systems
• Complete outreach calls to members and providers, when necessary, to obtain and/or verify the information required to process transportation requests
• Conduct thorough research and properly respond to complaints and/or inquiries from members, providers and internal departments regarding member transportation needs related to prior authorization issues

Houston, Texas Area

Galveston, Texas

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures caller’s needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.

Webster, Texas

• Build and maintain strong, long-standing relationships with patient-focused referral sources.
• Receive incoming medical and cosmetic phone calls.
• Manage the patient schedule, working cooperatively with front office and back office staff to ensure workable schedules.
• Verify patient’s insurance.
• Scan and receive all referral documents.
• Schedule appointments for patients.

Beaumont/Port Arthur, Texas Area

• Drive sales productivity through high quality, end-to-end direct sales.
• Schedule and participate in direct sales events.
• Create consumer awareness and product brand preference at the retail store level though training, assisted sales and merchandising.
• Build and maintain brand presence through increased shelf space and product placement.
• Effectively assess and communicate on-site needs such as marketing material and promotional collateral, etc.
• Educate customers and retail associates and make product recommendations.

Beaumont, Texas

• Effectively Trained new hires of job duties
• Effectively demonstrate leadership amongst peers and members
• Tend to peer concerns and member inquiries
• Handled performance conflicts and addressed them confidentially
• Maintained open communication channels for all staff
• Weekly implementation and scheduling of cleaning duties

Austin, Texas Area

• Legislative aide to Speaker Joe Straus.
• Maintained high levels of performance in the office by answering phone calls, collecting data, and completing assignments given by eleven office Policy Analysts, Chiefs of Staff and the Speaker.
• Conducted interviews with advocacy groups, lobbyists, constituents and residents of Texas.
• Attended Investment and Finance Committee
• Wrote speech and introduced the Honorable Speaker Joe Straus to the TLIP 83rd Legislative Class.
• Utilized various computer software applications, including: Legislative Management System, Correspondence Management System, Texas Legislative Intranet System and Cap Web.

Master Of Health Administration- Mha, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Psychology

Master Of Long Term Care Administration, Long Term Care Administration/Management