Cecile Hurley Email and Phone Number
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Cecile Hurley personal email
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I am a leader who is passionate about customer success. I have extensive experience in growing client relationships and a proven ability to respond to a variety of demands and achieve objectives by mobilizing resources, using initiative, and exercising sound judgment. I am proud to have built a successful career by having a belief in the power of good process, relationship building and having trust in your team.Key skills:- Self-organized, motivated and detail oriented- Comfortable working at all levels within an organization- Experienced in working with technical, pre-sales, sales and management roles- Ability to tailor solutions by listening to and understanding client needs- Skilled in designing and improving customer delivery and retention processes- Well versed in modern collaboration, productivity, marketing and sales tools- Strong communication, writing and proofreading skills- Experience with trade shows, webinars, email blasts and related marketing activities
Closereach Ltd
View- Website:
- closereach.ca
- Employees:
- 13
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Vice President Customer SuccessClosereach Ltd Apr 2021 - PresentOttawa, Ontario, CanadaCloseReach is a Canadian company specializing in Business & Enterprise Architecture and IT Service Management. We provide unique solutions for organizational strategy, change, and performance challenges faced by both business and IT organizations in the private and public sectors across Canada.
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Director Customer CareClosereach Ltd Oct 2019 - Apr 2021Ottawa, Canada Area
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Dto-Cbp Advisory Board MemberCbp Software Mar 2021 - PresentOttawa, Ontario, Canada- Offer expertise and insights to help shape the company's strategic direction.- Identify potential opportunities for growth, innovation, and expansion.- Share subject matter expertise in the area of customer relationship management. -
Customer Success ManagerNavvia Aug 2012 - Aug 2019Ottawa, Canada AreaAdvocate and trusted advisor for enterprise clients, focused on on-boarding, maintaining and nurturing relationships and ensuring clients have the tools needed to be successful and achieve their goals. -
Senior Manager, Customer Service, Information SolutionsMaple Leaf Foods, Inc. 2009 - 2011Mississauga, Ontario- Leader of a team of 25+ associates, including 3 managers, across several locations that provided 24-7 support on multiple technology and application platforms- Successfully spearheaded replacement of IT Service Management tool. The project included development of requirements (CTQ’s), issuing RFP, vendor selection, process design and implementation, as well as development and delivery of training to 300 IS associates. -
Manager, It Customer ServiceMaple Leaf Foods Inc 2007 - 2009- Led co-source service desk vendor selection project which resulted in cost savings from offsetting future headcount increases and improved response time to the business for support calls.- Developed foundational processes to ensure departmental compliance with CEO/CFO legislation (95% compliance rate)
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Manager, Service Desk And OperationsMaple Leaf Foods Inc 2005 - 2007- Key team member on project to sunset legacy infrastructure operations resulting in reduced service failures and FTE savings. - Led service desk merger project involved process development and optimization and departmental reorganization.
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Manager, Help DeskMaple Leaf Foods Inc 2000 - 2005
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Support CoordinatorMaple Leaf Foods Inc 1996 - 2000
Cecile Hurley Skills
Cecile Hurley Education Details
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Leadership Academy, Ivey Business School, Western University -
Adr International
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Consulting Portal
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CompucollegeDiploma In Administrative Studies
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Pink Elephant
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Bpm Institute
Frequently Asked Questions about Cecile Hurley
What company does Cecile Hurley work for?
Cecile Hurley works for Closereach Ltd
What is Cecile Hurley's role at the current company?
Cecile Hurley's current role is Vice President Customer Success at CloseReach.
What is Cecile Hurley's email address?
Cecile Hurley's email address is ce****@****ell.net
What is Cecile Hurley's direct phone number?
Cecile Hurley's direct phone number is +141653*****
What schools did Cecile Hurley attend?
Cecile Hurley attended Leadership Academy, Ivey Business School, Western University, Adr International, Consulting Portal, Compucollege, Pink Elephant, Bpm Institute.
What skills is Cecile Hurley known for?
Cecile Hurley has skills like Service Management, Change Management, Team Leadership, Coaching, Team Building, It Service Management, Itil, Vendor Management, Business Process Improvement, Business Process, Process Improvement, Building Relationships.
Who are Cecile Hurley's colleagues?
Cecile Hurley's colleagues are Tamara Saikaly, Anthony Bianco, Devlin Lemoine, Dragos R., Ryan Macnabb, John Hartin, Emma Sprawson.
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