PigWorks is a full service digital marketing and creative agency headquartered in Amsterdam, The Netherlands.We are a fun mix of designers, engineers, coders and strategists with a passion for all things creative, and we love what we do...media (digital and print), brand identity, social movements, production of digital assets, product development and more!PigWorks is creative people producing awesome results while cultivating brand personalities with creativity and vision. We… Show more PigWorks is a full service digital marketing and creative agency headquartered in Amsterdam, The Netherlands.We are a fun mix of designers, engineers, coders and strategists with a passion for all things creative, and we love what we do...media (digital and print), brand identity, social movements, production of digital assets, product development and more!PigWorks is creative people producing awesome results while cultivating brand personalities with creativity and vision. We leverage a multitude of skills to build and hone your brand. From "underground" marketing to social movements, we are there to drive your brand forward.www.pig.works Show less

The BT NCC monitor, repair and operate BT’s biggest data networks such as MPLS (data, video, voice), Internet and other 3rd party integrations.• Primarily performing People management tasks: Hiring, training, scheduling shifts taking into accounts skills and preferences, administration (leaves, sickness, compensation), team and employee motivation, Promoting high level of personal development and achievement, empowerment and communication.• Team performance reporting and management by… Show more The BT NCC monitor, repair and operate BT’s biggest data networks such as MPLS (data, video, voice), Internet and other 3rd party integrations.• Primarily performing People management tasks: Hiring, training, scheduling shifts taking into accounts skills and preferences, administration (leaves, sickness, compensation), team and employee motivation, Promoting high level of personal development and achievement, empowerment and communication.• Team performance reporting and management by defining KPIs and goals, measuring them, interpreting the numbers and taking decisions based on the result for continuous improvement.• Escalation manager for assisting the repair of high profile customer escalations as well as making sure the SLA were respected for all incidents. Working closely with the quality insurance team to prepare and write post incident reports.• Sponsor and active participant of the Lean ways of Working, continuously improving the customer satisfaction by asking them for feedback to improve our processes and our performance. Show less

• Responsibility of the global BT network (MPLS and Internet Backbone primarily), including monitoring, repair and coordination with internal and external providers to ensure the network stability and reliability. • Providing 2nd level Troubleshooting on connectivity and routing/configuration issues for customers connecting to the core. Access networks consisted of Ethernet, ATM, Frame-Relay etc.• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure… Show more • Responsibility of the global BT network (MPLS and Internet Backbone primarily), including monitoring, repair and coordination with internal and external providers to ensure the network stability and reliability. • Providing 2nd level Troubleshooting on connectivity and routing/configuration issues for customers connecting to the core. Access networks consisted of Ethernet, ATM, Frame-Relay etc.• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.• Assisting Field engineers with site maintenance and ensuring full site productivity after maintenance is completed. • In the last 8 months in this position, role of OCA (Operational Change Agent) in the implementation of Lean, analyzing and improving our processes and finding solutions from a bottom up perspective. Show less

Customer network support for the 23 best AT&T customers on Frame-relay, ATM, IP & RAS.• First point of contact for customers to report network incidents, by phone or by email – • Responsible to log and record incidents in the system, taking ownership, troubleshooting and analyzing the issue or referring it to the appropriate team while keeping the customer informed and up to date.• Multi-functional role in support of customer problem resolution.• AT&T Scrubber – review and… Show more Customer network support for the 23 best AT&T customers on Frame-relay, ATM, IP & RAS.• First point of contact for customers to report network incidents, by phone or by email – • Responsible to log and record incidents in the system, taking ownership, troubleshooting and analyzing the issue or referring it to the appropriate team while keeping the customer informed and up to date.• Multi-functional role in support of customer problem resolution.• AT&T Scrubber – review and correction of all tickets to ensure that they were handled according to the severity guidelines and SLA. Show less