Lead adviser in the public diplomacy division, for the mission’s engagement with the Emerging Voices and Established Opinion Leaders.• Grants Officer Representative (GOR): managing public diplomacy grants.• Managing all exchange programs including International Visitor Leadership Program (IVLP) and Young African Leadership Initiative (YALI). Reviewing exchange candidate nominations to assist in determining final candidates. • EducationUSA adviser

Resources Coordinator in the Public Diplomacy (PD) division, responsible for the financial, program, human and property resources that support PD projects and programs countrywide. Overseeing the use of several funding streams and ensuring they comply with all relevant U.S. government regulations and Gambian laws.• Manages PD grants, contracts and acquisition and use of PD materials and equipment• Serves as PD liaison with the government institutions and private sector.• Managing two American Spaces’ program development to build the bridge of understanding between American Culture and The Gambian public.• Developing and recommending the missions’ objectives, performance standard and program development.

Advocating for the rights of people with intellectual disabilities by using sports as a platform to raise awareness and improve the confidence and physical development of the athletes. Developed a new programme to break down barriers in health, education, social and economic development by promoting inclusion in Gambian communities.• Working with special schools, sports officials, health officials, coaches, international and local organizations to build a successful new program. • Gathering data on people with intellectual disabilities in the country.• Responsible for all day to day managing of the program • Writing proposals, managing projects from the inception stage to implementation and writing the final report.

A self-employed management consultant and financial analyst helping clients realize their strategic goals, leading and growing various companies from the ground up.• Tropingo Foods: Creating projected P&L and balance sheets for a 5-year period in line with the business plans.• Avenue Solutions Management and Pristine Consulting: Working on the financial side of the proposal to present to the Gambia government to bid for the Gambia biometric identification system contract. Creating a 10-year schedule financial model for the project i.e. revenue and expenditure projections as well as product demand. Providing an analysis on the financial performance of the company using Microsoft Dynamics. Finding strategic solutions, conducting industry and market research for clients. Regular interactions with local businesses, different government departments and international organizations.• Harmony Trading Ltd: Recognized a gap in the market for quality home improvement products. Managing all day-to-day tasks e.g., Creating and managing the inventory database, setting prices, monthly and quarterly financial statements. Building an ecommerce website to make the business digital and creating marketing content through advertising on Facebook and Instagram.• Harmony Resort Boutique Hotel: Starting up and managing a 5-star hotel. Responsible for all branding, styling the interior of the rooms, leveraging social media to get more bookings, and managing a small team. Putting the hotel on different booking platforms: Booking.com, Expedia, Airbnb, and TripAdvisor.

A consultant in the Mergers and Acquisitions (M&A) Advisory practice focusing on both financial institutions and Fintech companies. I was involved in two major projects:Analyst and PMO for a M&A project, assisting an Italian fiduciary company to sell their IT division.● Writing the information memorandum (IM) for prospective buyers: a detailed description, market positioning, market opportunity and a financial overview of the division. ● Excel valuation modelling● Organising a formal roadshow for prospective investors: presenting the IM to prospective investors and recording meeting minutes. ● Multicultural experience: travelling to Milan every fortnight for meetings with the seller and for the management presentations with the prospective buyers ● Managing all communication between the prospective buyers and the seller. Project manager for the semi-annual Senior Executives Forum where the topic ‘The (In)evitable Consolidation in the UK Wealth Management Industry’ was debated by a panel of leading wealth management executives, sector investors and influencers. ● Building and managing a contact list database of top senior executives in the UK private wealth management industry to be used as an invitee list: the database was built by researching key personnel of companies in the industry through google and linkedIn. ● Creating a detailed work schedule on excel. ● Actively pursuing panellists through email and phone calls to speak at the forum and delegates to attend the forum. ● Working with the marketing department to design a website landing page, coming up with a digital marketing plan, creating content for the marketing campaign on LinkedIn. ● Producing short interview videos of the panellists to capture their views on the topic. The videos were used to generate content and interest in the forum. ● Holding weekly status update team meetings to inform management of the progress of the forum and discussing upcoming deliverables.

Case analyst with experience gained in a number of departments such as Automated Outcome Testing, Quality Assurance QA and Subject Matter Expert SME. I worked as a senior case analyst dealing with customers’ complaints of any wrongdoings on loans and insurance policies by the bank. I worked on multi work streams at different stages of the complaints process. I complied with the risk structures of Lloyds Banking Group, FOS rights and FCA regulations. I ran performance and quality reports for management on a daily basis.Received a bonus in recognition for exceeding productivity and quality expectations.Due to my high quality score I was promoted by the operations manager to work in quality assurance; reviewing quality to ensure compliance with the bank’s procedures and regulatory requirements. I held weekly meetings with case handlers to identify and try to resolve complex issues. I identified any process inconsistencies or system errors and relayed that information to the change team.In workshops, I liaised with the change team and Lloyds bank project managers giving them recommendations on ways to make the process clearer and ways to improve the quality score on the project.As a subject matter expert I served as the point of first contact for any questions and queries. I provided training to case handlers on new processes and guidance. I supported new case handlers as they went through accreditation; helping them understand the processes and offering best working practices guidance to help them work faster to ensure they meet the targets.

Working in the operations department, dealing with customer complaints on loan insurance in accordance with risk structures of Lloyds Banking Group, FOS rights and FCA regulations. Analysing customers’ loan data and account data, picking out useful information to perform redress calculations on loans. Issuing the final offer letter to customers on behalf of Lloyds Banking Group.Appointed as a buddy checker by my team leader for new case handlers within my team as they made the transition from academy to BAU teams to ensure a high quality score for the team is maintained.Receiving a bonus in recognition for exceeding productivity and quality expectations: Constantly meeting and exceeding the target of 10 cases per day.

Being passionate about customer services and having pride in my store. Having perfect knowledge about fashion, products and the different looks within the store and Newlook as a whole. Meeting sales, customer response times, quality and number of customers contacted per day targets.As a customer care expert I was part of the team that had the responsibility of dealing with exchanges and refunds in the store. I always maintained a professional approach to customer interaction even when dealing with hostile customers. Working behind the tills processing monetary transactions, on the shop floor assisting with any customer enquires and maintaining store standards. I also worked at the back of house dealing with stock deliveries, restocking of merchandise on the shop floor and reorganising the stock room soo it can be more efficient. I supported with customer experience administrative tasks when requested. Liaising with other internal departments and external departments such as the logistics team.

I worked part time while studying for my undergraduate degree. I started as a Christmas tempt and at the end of the contract I was one of the few that was kept on as permanent staff due to my strong work ethic. I progressed within the store to become an integral member of the team taking on different roles such as a customer care expert, department manager and merchandiser. As a merchandiser I was responsible for implementing new looks within the store according to the statements sent by head office while still adding my own personal input. I always had to keep an eye on which items were the best sellers within the store to ensure stock levels were always replenished. Exceeding the target of selling 3 store card per month by informing each customer the benefits of the new look store card.As a department manager I managed a team of 5 people delegating tasks and discussed with team members and management ways on boasting sales.Sales were boasted through stock control on the shop floor, merchandising, efficient placing of products around the shop floor, continuous restocking and maintaining a tidy shop floor..

Worked with the FX Trading team: calculating the spreads, determining market sentiment via research, valuation and data analysis and providing key parties with daily trading information.Learning about Treasury Bills (Gambia T-bills) Investment. Worked at the Bank during a treasury auction by the central bank. Central Bank of The Gambia reporting processes and documentations.Forecasting and preparing budgets with the finance team.Working in the treasury department, learning how to manage the risk associated with the mismatch of assets and liabilities: Asset and liability management (ALM). Preparation of the ALCO (papers for the Assets and Liabilities Committee) reports.Reporting tasks as required by the finance and wholesale department. Liaising closely with sales staff and inter-dealer brokers.