Cecilia Chan

Cecilia Chan Email and Phone Number

Customer Service/Success Advocate @ Halara
new york, united states
Cecilia Chan's Location
Guangzhou, Guangdong, China, China
About Cecilia Chan

Hey it‘s Me Cecilia, a city dweller who loves to travel and explore new spots along the way~I have found that nothing pleases me more than talking with new people, developing new relationships, solving challenging problems, and contributing to the growth of businesses.I also enjoy turning ideas into benefits and turning ‘no’ to a ‘yes’!

Cecilia Chan's Current Company Details
Halara

Halara

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Customer Service/Success Advocate
new york, united states
Website:
thehalara.com
Employees:
8
Cecilia Chan Work Experience Details
  • Halara
    Customer Service Advocate
    Halara Sep 2023 - Present
    Guangzhou, Guangdong, China
  • Netease Games
    User Services Manager
    Netease Games Jun 2021 - Apr 2023
    Guangzhou, Guangdong, China
    |Responsible for managing the users of Netease Gamer Premium in NA/EU/SEA/AU zones, which is a membership platform for players abroad|In charge of the campaigns of netease official top-up channnel, which brings monthly revenue of more than 5 miilion yuan, and increase the market share from zero to 20%|Planned monthly online member events, conducted regular user research and data analytics to ensure that more than 60% of members stay active|Organized the livestreaming events for new games with over 60,000 online viewers, and ensured the smooth running of the events to increase the followers number of the kol streamers
  • Bigo
    Operations Manager
    Bigo Jun 2020 - May 2021
    Guangzhou, Guangdong, China
    |Based in Jordan & Turkey, in charge of streamers operations in German-speaking regions, managing a local team of 5-6 people|Planned user growth campaigns, enhanced live stream clips based on hot internetional issues, increased new user enrollment rates and retention rates|Participated in the production of livestreaming programmes, obtained cooperation with kols, and increased the number of viewers and payment data |Conducted user research regularly to provide data support for application updates and tracked retention data after the release of the new version

Cecilia Chan Education Details

Frequently Asked Questions about Cecilia Chan

What company does Cecilia Chan work for?

Cecilia Chan works for Halara

What is Cecilia Chan's role at the current company?

Cecilia Chan's current role is Customer Service/Success Advocate.

What schools did Cecilia Chan attend?

Cecilia Chan attended Guangdong University Of Foreign Studies.

Who are Cecilia Chan's colleagues?

Cecilia Chan's colleagues are Li Amida, Xuwen Huang, Dana Hussein, Darren Fan, Yihan Y., Yu R., Sebastián Percastre.

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